Meet mission-critical objectives
Amazon Web Services (AWS) helps US federal civilian agencies meet mission-critical objectives, improve the citizen experience, innovate service delivery, secure citizen data, support a sustainable and resilient IT infrastructure, and more.
The Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) transformed their infrastructure and applications in the cloud. Watch this session on YouTube to learn about the bold approach ATF’s leadership took to address challenges, including organizational hurdles faced during this journey. Discover how they overcame these issues to prioritize a cloud-first modernization approach. Learn about critical success factors when employing innovative cloud operational, security, and analytics tools. And, discover pitfalls to avoid when embarking on a similar journey.
How AWS can help your mission
Customer experience
In response to the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, transformation of customer experience of citizen and business services is a priority for government agencies. Thirteen federal agencies, including the Departments of State, Treasury, Health and Human Services, Veterans Affairs, Social Security Administration, and others, are required to take action to prioritize customer life experience initiatives. AWS identified three key areas for organizations to improve their customer experience: application modernization, real-time constituent response, and enterprise data platforms. Drawing on the experience of Amazon.com in all of these areas, we provide solutions and services to help our federal customers advance in these areas as well.
- Improving the customer experience for high-traffic public services
- U.S. Census Bureau Facilitates Online Responses through Scalable, Resilient Web Solution on AWS
- What you need to know about the Executive Order on Improving the Nation’s Cybersecurity and how AWS can help
- How the cloud enables transformational citizen experiences
Payments integrity
The Office of Management and Budget (OMB) estimated that fraud and improper payments increased nearly 30 percent during the COVID-19 pandemic—driven in part by the availability of Paycheck Protection Program (PPP) loans and unemployment assistance. The newest announcement regarding student loan forgiveness could lead to fraudulent claims, as well. The Payment Integrity Information Act 2019 provides comprehensive legislation on insuring proper payments and disbursement management.
We based the AWS payments integrity solutions design on our experience fighting fraud across our online businesses while continuing to deliver positive customer experience. Leverage these solutions to reduce intensive and fraud-prone situations, and increase speed and accuracy of payment processing.
Resources
Featured eBook
The Climate Connections eBook
Climate change directly impacts 85 percent of the population and nearly 70 percent of all economic sectors worldwide. But 52 percent of the population are not confident that international actions will reduce the effects of climate change.
Access to the best available data, science, and technology can help. The Climate Connections eBook provides a guide to help customers bring these resources together with the cloud.
Build with an AWS Partner
Looking for support for building or deploying solutions in the cloud? AWS Partners are trusted technology providers and consulting experts that offer a wide variety of cloud-based solutions.
