
Overview
WatchGuard Firebox Cloud brings the protection of WatchGuard's leading Firebox UTM appliances to public cloud environments and enables organizations to extend their security perimeter to protect business critical assets in Amazon Web Services. Under the AWS shared responsibility model security in the cloud falls to the customer. For this reason, it is crucial that administrators take every step possible to defend their data and deflect cyber criminals. Firebox Cloud can quickly and easily be deployed to protect a Virtual Private Cloud (VPC) from attacks such as Botnets, cross-site scripting, SQL injection attempts, and other intrusion vectors.
Highlights
- WatchGuard's Firebox Cloud was built specifically to run within the AWS environment, and provides a streamlined User Interface (UI) that removes elements that aren't relevant to AWS.
- Small-to-medium businesses and distributed enterprises with portions of their infrastructure running in the cloud can streamline their configuration and maintenance efforts by extending their security perimeter with Firebox Cloud.
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Dimension | Cost/hour |
|---|---|
c5.large Recommended | $0.35 |
t2.micro | $0.35 |
t3.micro | $0.35 |
c4.large | $0.35 |
c6i.4xlarge | $3.00 |
c5.xlarge | $0.75 |
c6i.2xlarge | $1.50 |
c3.large | $0.35 |
c4.4xlarge | $3.00 |
c6i.xlarge | $0.75 |
Vendor refund policy
Refunds are not supported on hourly instances of Firebox Cloud, but you may cancel your subscription at any time.
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Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Additional details
Usage instructions
Use your web browser to connect to the Firebox Cloud Web UI at https://<public_ip_or_dns>:8080. The default admin password is set to the instance ID of the Firebox Cloud instance. For more information, please see the Firebox Cloud Deployment Guide, or Fireware Help.
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Support
Vendor support
Online support is recommended for non-critical issues and lets you provide detailed updates on the status of your issue, as well as an option to upload troubleshooting documents to help resolve your case more quickly. Phone support is recommended for critical network failure situations, and for anyone who does not have access to the online support submittal page. Please have your WatchGuard appliance serial number readily available when you call for support.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

![VM-Series Next-Generation Firewall Bundle 1 [VM-300]](https://d7umqicpi7263.cloudfront.net/img/product/894b830e-29ae-4de9-8cca-ccd00a500824.jpg)
Standard contract
Customer reviews
Private cloud protection has improved data security and streamlined firewall management
What is our primary use case?
I use WatchGuard Firebox for our private cloud protection, addressing our needs regarding DLP , firewall, and intrusion detection.
I host solutions for files and honey behind WatchGuard Firebox , but we no longer host websites or anything that would require bottlenecks.
What is most valuable?
I appreciate the interface and the client of WatchGuard Firebox the most. Many firewalls do not have a client to connect, and instead rely on CLI only. I also use the management server, which is a fully managed server, and I appreciate the feature to schedule operations.
It did reduce system bottlenecks and improve our operational throughput.
What needs improvement?
The CLI could be improved in WatchGuard Firebox, and I think integration with a cloud solution—such as Microsoft Enterprise and Google Cloud —has room for improvement. It has the feature recently, which is quite good, but it is not very perfect and has been available for only two or three years, while other solutions have had this feature longer.
Due to COVID and other factors, our license for mobile SSL VPN cannot simply be upgraded; we can only upgrade the number of simultaneous users. I think it could be improved because migrating from Firebox medium to Firebox large is the only solution if we have just a small use case.
For how long have I used the solution?
I have used WatchGuard Firebox for 15 years, coming from my past enterprise, so the answer to how long I have been using it is quite long.
What do I think about the stability of the solution?
I do have bugs, but the only bug I have is on products that are late on firmware because they are not subscribed anymore. I know the bugs are fixed, but I cannot have it because it is obsolete. However, I have just one WatchGuard Firebox unit that is licensed, and I have no bugs on it, so I am happy with that. I rate it a nine.
What do I think about the scalability of the solution?
In terms of scalability, I would rate it a seven. Other solutions share the same problem, but six years ago, we had only 300 persons in the company, and WatchGuard Firebox was very good. Due to COVID and other factors, our license for mobile SSL VPN cannot simply be upgraded; we can only upgrade the number of simultaneous users. I think it could be improved because migrating from Firebox medium to Firebox large is the only solution if we have just a small use case.
How are customer service and support?
I recommend giving the technical support for WatchGuard Firebox a nine on a scale from one to ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I do not have the choice to compare WatchGuard Firebox with other solutions or other vendors because my internet provider works with Fortinet for all our agencies. The Fortinet solution is in the MPLS setup, but that choice was made by the provider, not us.
How was the initial setup?
The deployment is easier, so I would say it is easier rather than complex.
What about the implementation team?
I have used WatchGuard Firebox for 15 years, and because I know the product, deploying a Firebox just takes a few hours for me.
What was our ROI?
It is difficult to estimate the return on investment with WatchGuard Firebox, but I would say it is around twenty to thirty percent.
What's my experience with pricing, setup cost, and licensing?
I do not pay the bill, so I feel comfortable about the pricing, and for me, it is not expensive. I think it is a little cheaper in comparison with other solutions; Cisco is more expensive and I think Fortinet is also more expensive.
What other advice do I have?
We had mostly twenty Firebox units, but now we have just one which is licensed, while the others are not licensed anymore because we go to an MPLS solution with our provider, so I use WatchGuard Firebox less than in the past.
In IT, we have five people in production and around seven persons in development, which represents how many users work with WatchGuard Firebox in my organization. Overall, the company has about eight hundred or nine hundred persons.
I have been working in IT for twenty years.
I am not concerned about the spam blocking capabilities right now since we work with Google for email, and we are migrating to M365, so it is not behind WatchGuard Firebox. In the past, around seven years ago, I was concerned; however, I am not sure if it has improved since then, so I cannot give a rating for that.
I recommend WatchGuard Firebox and would give it a nine in terms of recommendation. Overall, I rate this product a nine.
Security has improved and SD-WAN now delivers reliable VPN performance across all branches
What is our primary use case?
My main use case for WatchGuard Firebox is especially strengthening Firebox configurations. I am proficient in IPsec VPN, assessment of configurations, and SD-WAN with client branches. I believe that I have great experience with WatchGuard Firebox .
I worked with a client with more than 70 branches connected to the hub for SD-WAN. The principal connection was with MPLS, but there was an IPsec VPN through this MPLS and another connection with an ISP connection.
This scenario with SD-WAN, branches, hub, IPsec VPN is one that repeats constantly, and I have worked many times with this configuration.
In these scenarios I mentioned, SD-WAN helped the clients achieve better performance on branches and provide security for these branches and the hub.
What is most valuable?
I believe the best features WatchGuard Firebox offers are the Gateway Antivirus, APT Blocker, Reputation Enabled Defense, and Intrusion Prevention Service.
WatchGuard Cloud is a good feature.
With WatchGuard Firebox, the main outcomes were improved network security, better visibility of traffic, and more stable VPN connections. We also reduced incident response times thanks to better logging and reporting.
Using faster ports on WatchGuard Firebox helps avoid congestion, especially during busy periods. For example, high-bandwidth applications and VPN traffic run more smoothly, which helps maintain user productivity.
The features of WatchGuard Firebox that I find most valuable for maintaining network security are SD-WAN, VPN capabilities, and threat prevention. They provide solid perimeter security and protect the network from common attacks. Intrusion Prevention and APT Blocker are particularly notable.
What needs improvement?
I believe WatchGuard Firebox can be improved by incorporating more features such as those offered by Fortinet. WatchGuard should delete VPN SSL and replace it with IPsec VPN dial-up.
The graphical interface needs to be modernized.
My impression of the spam blocking capabilities of WatchGuard is not very positive. I do not believe that it is good. I have experience with other vendors and I believe that they offer better spam blocking capabilities.
For how long have I used the solution?
I have been using WatchGuard Firebox for more than three years, throughout all my experience at Blokka.
What do I think about the stability of the solution?
WatchGuard Firebox is very stable. I worked in cluster environments and this worked very well.
What do I think about the scalability of the solution?
WatchGuard Firebox is scalable. You can choose different models based on throughput and features, which makes it easy to support growing environments. Scalability is one of the strong points, especially for distributed environments. For example, branches and distribution centers are well-supported.
How are customer service and support?
Customer support for WatchGuard Firebox is very good and very fast. In my experience with WatchGuard support, I believe that it is excellent. I would rate customer support at an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used different firewall solutions, such as Fortinet, Palo Alto, and pfSense. I switched to WatchGuard mainly for easier management, better visibility, and a more balanced cost-to-feature ratio. Overall, the switch simplified operations without compromising security.
What was our ROI?
I have seen a positive return on investment with WatchGuard Firebox. Reduced incidents and easier management helped lower operational cost.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for WatchGuard Firebox is good. WatchGuard has competitive pricing. For example, Fortinet is more expensive than WatchGuard. When I compare both services, they offer good value.
Which other solutions did I evaluate?
I worked with WatchGuard and FortiGate before choosing WatchGuard Firebox. I compared features, ease of management, and overall cost, and WatchGuard offered the best balance for my needs.
What other advice do I have?
My advice for others looking into using WatchGuard Firebox would be to focus on proper sizing, use best practices for policy design, and take advantage of the built-in security features. When it is properly planned and deployed, it delivers real value, both technically and operationally.
In my experience, WatchGuard Firebox offers a good balance between security, performance, and operational simplicity. When properly sized and configured, it delivers consistent results. I would confidently consider it again for similar use cases. I have given this review a rating of 9 out of 10.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Simple Administration, Stable Updates, and the Best Support
Stability firmware and updates, less vulnerabilities.
The best support
Profound Expertise on the Latest Threats
Network protection has improved with stronger VPN connectivity but administration remains complex
What is our primary use case?
WatchGuard Firebox is configured as a perimetral firewall across all our locations. We have two sites that are connected to the internet, and each site has WatchGuard Firebox configured as a firewall. The most significant features for network security in WatchGuard Firebox are the VPN and the firewall, including the configuration of the entrance and in-out ports for communication with external sites. We have many site-to-site connections, and we use this feature frequently.
What is most valuable?
The most significant features for network security in WatchGuard Firebox are the VPN and the firewall, including the configuration of the entrance and in-out ports for communication with external sites. We have many site-to-site connections, and we use this feature frequently.
We had many bottlenecks before deploying WatchGuard Firebox, but when we switched to a higher version of our firewalls, the bottlenecks were solved. Currently, we have no bottlenecks around the communications with any of our sites.
What needs improvement?
Deploying WatchGuard Firebox was quite easy, but we have had some problems regarding the VPN and the administration of the tool and the two firewalls that we have.
When comparing WatchGuard Firebox with our previous solution, Palo Alto, we have had some problems in administration because of the tools. I think that they have some aspects in their system that are cloud-provided, but they also have an on-premise solution, which makes this combination good. Although I should say that when compared to Palo Alto, we have taken a step backwards.
In general, I would rate WatchGuard Firebox around 6-7; it is a good firewall, but they lack good administration tools. We experience many problems with the performance and administration tools on the web, including several issues with VPNs.
For how long have I used the solution?
I have been using WatchGuard Firebox for three years.
What do I think about the stability of the solution?
We had many bottlenecks before deploying WatchGuard Firebox, but when we switched to a higher version of our firewalls, the bottlenecks were solved. Currently, we have no bottlenecks around the communications with any of our sites.
How are customer service and support?
The communication with WatchGuard is done through our provider, who are their partners. We have had some problems over the last three years. They have spent several hours on the phone with us, attempting to resolve all the configuration problems we encountered three years ago and following the sun to manage these issues. I would rate their service and support at about 7-8.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We switched from Palo Alto to WatchGuard Firebox because of the price. The cost solution by Palo Alto was extremely high. We switched to another firewall, but we are trying to reach another type of firewall solution, so we will probably change in the next year.
How was the initial setup?
The implementation of WatchGuard Firebox took approximately two months for us. It took us two months to have an approved version in order to go to production, and approximately three months until the deployment was already completed. This was not a problem with WatchGuard Firebox.
What about the implementation team?
The deployment was done by our provider, and they did almost 90% of the job, but it was our responsibility. From our side, three engineers took part in the deployment of WatchGuard Firebox. They were not primarily focused on this project, so it was a part-time delivery.
What was our ROI?
I do not see any return on investment after WatchGuard Firebox implementation in terms of cost reductions. Operational costs were about the same with Palo Alto, but with WatchGuard Firebox, we have three or four tools to do our job, which means our operational costs are probably 20 to 25% higher. We expected to reduce the amount of hours needed for operation and administration when we acquired WatchGuard Firebox.
What's my experience with pricing, setup cost, and licensing?
WatchGuard Firebox was a cheaper solution in terms of price, approximately 25% cheaper than Palo Alto based on a rough order of magnitude from four years ago. FortiGate, the solutions we are looking at now, is more or less the same as WatchGuard Firebox.
Which other solutions did I evaluate?
We will probably use Fortinet as the next solution. FortiGate is a high-quality solution in firewalls and has been implemented in many town halls in Spain and around the world. FortiGate solves many problems that we currently have with the administration area.
What other advice do I have?
I would appreciate clarification about the features of WatchGuard Firebox. My overall review rating for WatchGuard Firebox is 6.