VICIbox & VICIdial for AWS EC2

I have used VICIbox & VICIdial for AWS  EC2  in the past, and it is easy to use. My main case for using VICIbox & VICIdial for AWS  EC2  was for doing calls and reaching out to prospects. It was a calling software which I used, and it is cheap, so that is why we preferred it back in those days. It was usually used for our office premises.

I have used VICIbox & VICIdial for AWS EC2 for a long time, around four years. In my experience, I have used VICIbox & VICIdial for AWS EC2 for calls. I have used different CRMs as well for tracking and everything, and I have used different dialers, but VICIbox & VICIdial for AWS EC2 is one of the easiest ones I have seen so far. I love the experience of using it, and it did work well.

The manual dial feature of VICIbox & VICIdial for AWS EC2 stands out to me because when you have to call back the prospect using the manual dial feature, you just put in the number and you can right away call that prospect, which is an easy thing to do. The manual dial feature made my workflow much easier because in some dialers it is difficult to see the whole call list, but it is easy to find the call log list in the manual dial, which is close to the manual dial. This saved a lot of my time and worked well for me.

Everything is pretty much good about the features of VICIbox & VICIdial for AWS EC2. Something which is helpful is when you have to connect the call to the next person, you have to click on the transfer conference and put someone on the call and then leave, which has very good features and were really helpful to me. It would be beneficial if it adapted to the other dialers as well and updated everything, but I do not want it to make things tricky for everyone.

Everything remained consistent with VICIbox & VICIdial for AWS EC2, which I liked because I do not like to see very much changes in the interface because it gets difficult to find other things. The call connections were good, and we got to call about 1,200 to 1,300 calls per day using that dialer and it is easy, which is great.

VICIbox & VICIdial for AWS EC2 is cheaper software to use and you can afford it. You can grow your platform using this software, which can really bring you return on investment.

VICIbox & VICIdial for AWS EC2 does not need much improvement and should remain the way it is now. It should make things easier for new people because at first, I had difficulty using it. After a week or so, it became easy. If a new person comes in on that platform, the interface should be easy enough that the person can adapt to it in a day or two.

The call connections were good, and we got to call about 1,200 to 1,300 calls per day using that dialer and it is easy, which is great.

I have been working in this field for more than five years.

VICIbox & VICIdial for AWS EC2 is stable. There were not many issues, but there were glitches. It is pretty much okay overall.

VICIbox & VICIdial for AWS EC2 can handle growth or increased call volume easily.

Everything was good regarding customer support for VICIbox & VICIdial for AWS EC2.

I have used a different solution before. I do not remember the name of it, but I think it was 3CX, which did not work out for me, so I had to switch to VICIbox & VICIdial for AWS EC2, which was a really good experience.

Everything remained consistent with VICIbox & VICIdial for AWS EC2, which I liked because I do not like to see very much changes in the interface because it gets difficult to find other things.

It was a direct purchase of VICIbox & VICIdial for AWS EC2.

I have seen a lot of return on investment using VICIbox & VICIdial for AWS EC2. I would say I earned about $1,500 to $2,000 in a week or more using VICIbox & VICIdial for AWS EC2 when I was doing sales calls.

VICIbox & VICIdial for AWS EC2 is cheaper software to use and you can afford it. You can grow your platform using this software, which can really bring you return on investment.

The pricing of VICIbox & VICIdial for AWS EC2 was really good. It is cheap and affordable. Anyone can afford it. The setup cost was good and licensing and everything was cheaper and is affordable for a new user or a beginner.

I did not evaluate any options before choosing VICIbox & VICIdial for AWS EC2. This was the first thing that I used, and VICIbox & VICIdial for AWS EC2 was the first thing in my life when I used it. Then I have switched to other things.

I use VICIbox & VICIdial for AWS EC2 to create a few users that will be able to call outside the organization.

The sales calls are set up so that the users for the sales can communicate outside to make sales for a specific product.

The reliability and the excellent properties of VICIbox & VICIdial for AWS EC2 stand out to me most in my day-to-day work, enabling us to add users in no time.

VICIbox & VICIdial for AWS EC2 is deployed in my organization as a public cloud, but it is used for private purposes.

VICIbox & VICIdial for AWS EC2 has positively impacted our organization by increasing the efficiency of our work because we do not need to go on several portals to check networks and maintain our hardware setup since it's all in the cloud, managed by AWS.

EC2 provides a cloud specification scenario so that users outside the organization can access it via cloud, making it very easy for us to use and manage because the users are set up all in the EC2 instance.

It would be great if we could set up VICIbox & VICIdial for AWS EC2 with just a few clicks, rather than downloading files, which is what we currently have to do.

I cannot give it a 10 because I see that it would be really easy if there is an instance where I just need to click a few buttons for the setup to be ready in about five to seven minutes.

I have been working in the current field for the past 10 years, and on the specific technology I am using, I have been working for three years.

If we get a few more people added in sales, we will be able to excel the setup.

Documentation and support are really nice, so I do not think there is any improvement required for that.

Regarding cost, the reduced cost scenario cannot be given right now because we have not used it for a year, but it will reduce costs if we look into the system over time.

I purchased VICIbox & VICIdial for AWS EC2 through the AWS Marketplace.

I think VICIbox & VICIdial for AWS EC2 is a great product, and at least one should give it a try before setting it up on another cloud besides AWS.

For starters, VICIbox & VICIdial for AWS EC2 is great, so I will recommend it if somebody asks me for advice. I would rate this product 7 out of 10.

VICIbox & VICIdial for AWS  EC2  has been our primary solution for scaling EC2  instances based on demand, which provides significant cost optimization. During high-volume periods, we can quickly add instances to manage increased call volumes and reduce them afterward to save costs. For deployment, we utilize one-click deployment through the AWS Marketplace , which significantly reduces setup time compared to traditional installations.

The most valuable features of VICIbox & VICIdial for AWS  EC2 include scalability and AWS integration. Additionally, it provides core contact center capabilities with extensive inbound and outbound call functionality and predictive dialing that reduces agent idle time, allowing us to efficiently manage customer engagement at scale. It supports multi-channel communication including call, SMS, and email, making it versatile for various outreach campaigns. Advanced monitoring features enable supervisors to barge, whisper, and monitor agents in real-time, improving quality control and training opportunities. The deployment and setup are quick with one-click deployment through the AWS Marketplace . The web-based user interface allows control of nearly everything without requiring specialized client software, needing only a standard web browser for real-time reporting on analytics.

The user interface and navigation could be simplified for new users, as some find it complex compared to competing platforms. We have requested integrating dial-in software directly within the UI pop-up for immediate access on the first page rather than requiring additional steps. Increased documentation is a critical need to help new users get started faster. Improving reporting capabilities is also necessary, as the platform needs expanded reporting features, including PDF export versions for more detailed call metrics such as average handle time and enhanced visualization tools. Additionally, the customer support response times could be better, especially for complex technical issues.

I have been working with VICIbox & VICIdial for AWS EC2 for around two years, and in my organization, my total experience is around six years, with the past two years specifically focused on the AWS side.

The stability and reliability have been at a good level. I do not recall any instances where the product stopped working abruptly. In terms of performance, it has been quite good, though there is a lot of room for improvement regarding the user interface, reporting capabilities, and configuration. I have not faced any product issues or downtime.

My experience with customer support has been quite fine, but response times could definitely be improved. I encountered configuration challenges, such as incorrect default test version settings that required manual correction. I have also faced connection issues with Asterisk  Manager on EC2 instances, which has been reported by others, requiring troubleshooting of IP configurations and socket connections. Quicker response times and faster question resolution from customer support would greatly benefit users. I would rate technical support as an eight out of ten. If complex technical issues could be resolved quickly in the future, I would definitely give a ten at that time.

Positive

Before using VICIbox & VICIdial for AWS EC2, my organization may have been using Azure Lab Services  along with a couple of other products. However, the performance of VICIbox & VICIdial for AWS EC2 has been quite good, working best with AWS as a cloud provider. We have also checked other providers such as Oracle Cloud  and Azure , but the performance from the AWS side has been the best.

The deployment and setup process for VICIbox & VICIdial for AWS EC2 has been quite good compared to traditional installations. The express setup option allows teams to launch instances within an hour without complex configuration or additional hardware, which is a significant advantage. The platform also includes free SSL certificate installation through the VICIbox SSL command, eliminating the need to purchase separate security certificates. Overall, the deployment is quick and efficient, and the overall initial setup process has been quite smooth.

There was definitely a return on investment with VICIbox & VICIdial for AWS EC2 regarding time saved and minimized downtime on the production side. Whenever a server goes down, we have other EC2 instances ready to handle the load, reducing downtime. Additionally, the cost savings associated with using AWS Cloud instead of maintaining physical hardware on-premises are significant, and there has also been a reduction in the number of employees needed.

I would say the pricing is quite fine, though there is room for improvement needed on the licensing cost. The setup cost and other aspects have been good, but the licensing cost could be enhanced in the future.

I would provide this product with a review rating of nine out of ten.

VICIbox & VICIdial for AWS  EC2  runs applications and services on AWS  to support operational needs. VICIbox hosts data processing tasks and analytic services on EC2  instances to ensure smooth performance. VICIdial utilizes EC2 to run backend services, manage call routing, and handle workload efficiently, allowing for resource scaling depending on demand to ensure reliable application performance without downtime.

VICIbox & VICIdial for AWS EC2 offers multiple beneficial features. One-click deployment into EC2 allows for quick system launches via AWS Marketplace  or AMI, saving setup time. The platform supports multichannel communication, such as calls, SMS, and email, which is beneficial during periods like student outreach campaigns.

The scalability and flexibility of the EC2 infrastructure provide the ability to scale up or down based on demand. Real-time reporting and analytics tools aid in decision-making and monitoring agent performance, allowing for optimized staffing based on performance metrics. These tools help identify agent effectiveness and ensure enough staff is assigned, improving decision-making and enabling immediate actions instead of waiting for end-of-day reports.

Integrations with AWS services, such as S3  for storing call logs and EC2 for scaling compute power, enhance platform efficiency. Automated workflows leverage tools like Lambda for campaign updates and alerts, and automatic recording and data saving to S3  streamline operations, making the system more scalable and easier to manage.

Some parts of the dashboard could be easier to navigate for new users, and integration with CRM  and analytics tools without needing external connections would be beneficial. The setup could also be simpler, especially for smaller teams. Simpler initial integration would ease deployment for teams without IT expertise.

Improvements in documentation are crucial to help new users start faster. Enhanced support with quicker response times and a built-in community for questions would be beneficial. More monitoring dashboards, alerts, and visualization forms such as tutorial videos would also improve user experience.

Improving the onboarding process and dashboard visualization, along with interactive tutorials based on AWS performance or campaign metrics, would also benefit new users.

I have been working in this field for nearly eight years, and for my current role, I have been working for approximately three years.

I have never experienced downtime while using VICIbox & VICIdial for AWS EC2 over the months; it has performed very well, and I hope it continues to do so in the future.

VICIbox & VICIdial for AWS EC2 is incredibly scalable. I can easily increase or decrease resources based on demand. During busy periods like the student outreach campaign, I quickly added EC2 instances to manage higher call volumes and reduced them afterward to save costs, maintaining system availability for smaller tasks. This scalability provides control to modify resources at any time.

I have reached out to customer support many times. The support was generally good, especially with technical deployment questions. However, response times could be improved as it took longer to resolve complex issues. More detailed, step-by-step documentation rather than generic answers would also be appreciated.

Positive

I previously used an on-premises PBX system for manual call routing, but it was time-consuming, less reliable, and difficult to scale during high call volumes. Switching to VICIbox & VICIdial for AWS EC2 allowed me to automate processes, easily scale resources, and ensure smoother operations.

The initial setup of EC2 instances and configuring the system felt complex for smaller teams without dedicated IT personnel. The setup was not fully guided when I first deployed VICIbox & VICIdial for AWS EC2, which took extra time for configuring call rules and scaling EC2 instances.

The IT team managed the licensing and pricing of VICIbox & VICIdial for AWS EC2, which seemed reasonably priced for the value it provides.

I have seen substantial return on investment from automating calls and data processing on EC2, saving approximately 10 to 15 hours per campaign and significantly increasing efficiency. Tasks that previously took days now take hours, reducing the need for extra staff and saving costs. During the student outreach campaign, the use of EC2 scaling and automation enabled handling more calls simultaneously and completing campaigns faster, providing substantial return on investment.

The setup costs are minimal. Once purchased, I launched EC2 instances with VICIbox & VICIdial for AWS EC2 running within an hour, without needing additional hardware or complex configurations.

During the evaluation, I considered other cloud-based solutions including Twilio  and Asterisk  but chose VICIbox & VICIdial for AWS EC2 for its scalability, automation, and integration with AWS, alongside its value for money.

One piece of advice is to start small with a single EC2 instance to familiarize yourself with the system's automation, real-time reporting, and analytics. Starting small helps gauge call routing, scaling, and reporting aspects before handling multiple campaigns effectively. I would rate this solution an 8 out of 10 overall.

I typically handle those integrations with highly integrated workflows into Amazon by using the Route 53  load balancer to route traffic between all services.

The integrations for my main use case are set up using Terraform , which then creates the infrastructure on Amazon.

VICIbox & VICIdial for AWS EC2 has impacted my organization positively by being used for company broadcasts with one-directional channels for people to visualize updates from the company channel without more interaction.

This setup has helped with efficiency, reach, and saved the team resources by enabling us to reach a larger audience.

I don't have any additional comments about needed improvements or features I'd like to see in the future.

I did not purchase VICIbox & VICIdial for AWS EC2 through the AWS Marketplace , as I'm not responsible for that decision.

On a scale of 1-10, I rate VICIbox & VICIdial for AWS EC2 a six.