Sold by: ZapSocketÂ
Deployed on AWS
AWS Free Tier
The easiest way to setup simple and scalable VICIdial deployments on AWS EC2.
Overview
Based on VICIbox® by the the VICIdial Group, this open-source software has been repackaged for easy deployment on AWS EC2.
VICIdial® is the go-to contact center solution for businesses seeking to enhance customer engagement and drive sales. It offers a powerful interface, allowing businesses to efficiently manage both inbound and outbound calls at scale.
The VICIdial software will let you:
- Scale to accommodate growth and optimize ROI.
- Improve your customer's experience.
- Barge, whisper, and monitor your agents.
- Reduces idle time with predictive dialing.
- Control nearly everything from a web-based interface.
- Utilize real-time reporting and analytics.
- Integrate with various CRM and automation tools.
- Automate call recordings.
- And so much more.
This image removes the heavy lifting of setting up simple or scalable VICIdial deployments.
Getting Started:
- Launch a new EC2 instance and choose your instance type. An instance with ephemeral storage is recommended. Refer to the instructions and tips section on Swap and Recording.
- Assign an elastic (static) IP to the instance.
- SSH into the server with 'ec2-user' and your key.
- Switch to root by typing 'sudo -i'.
- Agree to the license and set your preferred language and timezone.
- To begin a single server setup, run 'express-setup'. Advanced users with specific needs should run 'standard-setup' and review our detailed instructions.
- Follow the on-screen setup directions and reboot the server.
- After the setup, you may need to open/close additional ports in the instance's security group depending on your configuration.
- We recommend installing a free SSL certificate. You can do this by pointing a domain to your IP and running 'vicibox-ssl' as root.
- Visit https://your-instance-ip-or-domain, click Administration and enter '6666' for the username and your instance ID (found in the AWS web console) for the password.
- Enter a new password and proceed to users.
- Click the default user and add all necessary permissions under the "ADMIN INTERFACE OPTIONS" section.
After setting all of the admin interface options you need, you'll be free to configure Vicidial.
Disclaimer:
All trademarks™ or registered® trademarks used here belong to their respective owners. Their use does not indicate any association with or endorsement from them. VICIdial and VICIbox are registered trademarks of the VICIdial Group. This product incorporates the newest patched software from relevant vendors. However, we do not guarantee that all potential vulnerabilities have been fixed.
Highlights
- Latest Vicibox
- Extremely Advanced Call Center Suite
- Highly Configurable
Details
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Categories
Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Suse OpenSuSE Leap v.15.5
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/hour |
|---|---|
c5d.large Recommended | $0.15 |
t3.micro AWS Free Tier | $0.15 |
t2.micro AWS Free Tier | $0.15 |
m5zn.6xlarge | $0.15 |
c5a.16xlarge | $0.15 |
x2iedn.2xlarge | $0.15 |
c6a.48xlarge | $0.15 |
m6i.2xlarge | $0.15 |
m6in.metal | $0.15 |
r6idn.16xlarge | $0.15 |
Vendor refund policy
We do not currently support refunds, but you can cancel at any time.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
ViciBox 11.0.1-1 Vicidial 2.14-894a 11.0.1-1 fixes an issue that prevented the instance ID pass from being set. Swap provisioning included by default. System patches and updates applied. If you choose to update 11.0.0, be sure dahdi is installed with "sudo zypper install dahdi-linux" after kernel update.
Additional details
Usage instructions
Resources
Vendor resources
Support
Vendor support
Free and paid manuals can be found at http://www.vicidial.org/store.php . ZapSocket offers limited support via support@zapsocket.io .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Call Management
"Advanced predictive dialing system with real-time agent monitoring capabilities"
Communication Integration
"Supports integration with multiple CRM and automation tools"
Web Interface
"Comprehensive web-based administration and control platform"
Scalability
"Flexible deployment architecture supporting dynamic contact center infrastructure"
Recording Capabilities
"Automated call recording with configurable storage and management options"
Contact Center Technology
Open-source contact center solution with comprehensive communication management capabilities
Communication Channel Support
Multi-channel communication platform supporting inbound and outbound calls, SMS, and email campaigns
Deployment Architecture
Scalable and flexible EC2 image with one-click deployment mechanism
Network Configuration
Supports specific network ports 22/tcp, 80/tcp, 443/tcp, and 5060/udp for system access and communication
Cloud Communication Platform
AI-powered cloud platform integrating phone, messaging, video, contact center, and virtual events capabilities
Omnichannel Contact Center
Supports customer interactions across voice and over 20 digital touchpoints with AI-driven engagement tools
Communication Integration
Seamless integration capabilities with multiple business productivity platforms and tools
AI-Enhanced Communication Tools
Advanced AI features including transcripts, summaries, and intelligent meeting recordings for video communications
High Availability Infrastructure
Enterprise-grade communication infrastructure with 99.999% uptime service level agreement
Standard contract
No
No
Customer reviews
Gaurav-Bansal
Has simplified setup and user access while saving time with minimal resource needs
Reviewed on Oct 11, 2025
Review from a verified AWS customer
What is our primary use case?
My main use case for VICIbox & VICIdial for AWSÂ EC2Â is setting up a small contact center for a client who wanted to have 10 to 20 agents onboarded to their company and start a contact center.
What is most valuable?
The best features that VICIbox & VICIdial for AWSÂ EC2Â offers include a free SSL certificate, and we can have a UI where the first user login is pretty simple.
The pre-installed SSL certificate and the simple user login helped me because I do not have to purchase a different SSL certificate for end security. We just need to point our domain to a static IP and then run a service as root. We can also use a simple 6666 username and go to our IP address or domain and log in with that username.
VICIbox & VICIdial for AWS EC2 includes built-in tools that enhance the user experience. One example of these features includes the ability to use the ISO.
VICIbox & VICIdial for AWS EC2 has positively impacted my organization by being quick, efficient, and it does not require many separate installations on EC2, making the stack pretty simple.
What needs improvement?
VICIbox & VICIdial for AWS EC2 could be improved by integrating dial-in software within the UI pop-up so that we can access it immediately on the user interface first page.
In terms of needed improvements, reporting would be beneficial for VICIbox & VICIdial for AWS EC2. I would appreciate having reporting features such as PDF versions of reports, number of calls, average handle time, and related metrics.
For how long have I used the solution?
I have used VICIbox & VICIdial for AWS EC2 for around two years, but not in this company, in my previous roles and for personal projects.
What do I think about the stability of the solution?
In my experience, VICIbox & VICIdial for AWS EC2 is stable; I have not seen any downtimes.
What do I think about the scalability of the solution?
VICIbox & VICIdial for AWS EC2's scalability is definitely strong, as it can handle growth easily.
Which solution did I use previously and why did I switch?
I previously used Five9Â for other clients.
How was the initial setup?
For that contact center project, I had to spin it through EC2 and then configure the roles and services needed. I first needed to SSH and then do either express setup or standard setup. I went with the express setup which quickly let me set up the software.
My setup experience includes the fact that it has quite low port usability, which is just two to three or four ports. It uses 50-60 UDP, which gives flexibility for the projects.
What about the implementation team?
I went with a direct setup for VICIbox & VICIdial for AWS EC2, without purchasing through any marketplace.
What was our ROI?
I have seen a return on investment from using VICIbox & VICIdial for AWS EC2, as it definitely saves time and requires fewer employees, but I am not sure about revenue because that's something handled by a different team.
What's my experience with pricing, setup cost, and licensing?
Pricing, setup cost, and licensing for VICIbox & VICIdial for AWS EC2 is handled by a different team.
Which other solutions did I evaluate?
I have not evaluated other options before choosing VICIbox & VICIdial for AWS EC2 because this is handled by another department.
What other advice do I have?
The efficiency and quick setup benefited my project as it saved time because there were no complex tools needed to be installed and just a simple UI to go in and log in as a master user and then we can provide access to our agents.
My advice for others looking into using VICIbox & VICIdial for AWS EC2 is to first check if they need a very big environment with more than 20,000 agents. They can go for different options in such cases. If it's quick and they need it for a smaller amount of people, it's definitely worth considering.
Go, go VICIbox & VICIdial. Anyone can dial. Goodbye.
On a scale of 1-10, I rate VICIbox & VICIdial for AWS EC2 an 8.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Chandanp Patel
Have efficiently managed backend workflows and secure communication with minimal issues
Reviewed on Oct 10, 2025
Review from a verified AWS customer
What is our primary use case?
Our main use case for VICIbox & VICIdial for AWSÂ EC2Â is to set it up for server purposes, which is working as a backend, and in some cases, we have configured ASAÂ firewall on the particular EC2Â for intercommunication.
In our daily workflow with VICIbox & VICIdial for AWSÂ EC2, we have configured it as an ASAÂ firewall, so whenever traffic is coming from the internet, it is being verified by the firewall before going to the backend server. In some cases, we are also using AWS EC2 as a server to run a particular website or something.
What is most valuable?
The best features of VICIbox & VICIdial for AWS EC2 that I have seen are good scalability and open source flexibility, though I have an issue with the visualization of the portal itself, as compared to Azure , where I can see all configured resources in one page; in AWS, I have to select specific regions to view resources, which I don't prefer.
Using AWS EC2 and related tools such as VICIbox & VICIdial has impacted my organization positively; however, I'm new to this particular project and have only been using it for four months, so I might give a proper response after a few months once I have a better understanding of VICIbox & VICIdial in my team's usage.
What needs improvement?
From my perspective so far, the only improvement needed for AWS EC2 and related solutions such as VICIbox & VICIdial is with the visualization portal, which I find quite complex.
The only problem I have with VICIbox & VICIdial for AWS EC2 is the portal visualization complexity; apart from that, everything is good.
For how long have I used the solution?
We have been using Amazon EC2 for the last five years, but I am using VICIbox & VICIdial for AWS EC2 in that particular project for around four months.
What do I think about the stability of the solution?
We haven't faced any issues while running instances on AWS EC2 with VICIbox & VICIdial for AWS EC2; personally, I haven't seen any issues in the last three to four months, though my team might have faced something.
In my experience, VICIbox & VICIdial for AWS EC2 is stable.
How are customer service and support?
The customer support for AWS EC2 and related solutions has been good; I would rate it a nine out of ten because, while everything is satisfactory, no one is 100% perfect.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Initially, we used an on-prem solution before switching to AWS and Azure both, a decision made by the management team for load balancing, due to accessibility, scalability, and easy access to resources from anywhere, thus facilitating our move to the cloud.
What was our ROI?
We have seen a return on investment with AWS EC2 and related solutions such as VICIbox & VICIdial. We are running it as a back-end server for a particular project, and since it is running smoothly, the company is profiting, demonstrating a solid return on investment.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for VICIbox & VICIdial for AWS EC2 is that it totally depends on the project requirements; while Azure may be good for specific needs, AWS could be suitable for others, emphasizing that both Azure and AWS have their strengths based on project management and budget.
Which other solutions did I evaluate?
We have evaluated Azure before choosing VICIbox & VICIdial for AWS EC2, after which management decided on our current path.
What other advice do I have?
If you are using VICIbox & VICIdial for AWS EC2, then it must be through the AWS Marketplace .
My advice for others looking into using VICIbox & VICIdial for AWS EC2 is to compare both Azure and AWS, allowing the individual to determine which better fits their project requirements.
On a scale of one to ten, I rate VICIbox & VICIdial for AWS EC2 an 8.5.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Nick
Exactly what I've been looking for.
Reviewed on Apr 23, 2019
Review from a verified AWS customer
As far as I can tell, this is Vicibox (pre-installation) with modifications to make it work on AWS. The only problem I had was that the Asterisk Version was not set correctly under servers. It should be 13.21.1-vici. A more advanced guide would be nice too. Other than those two complaints, this is exactly what I've been looking for.