Sold by: Solve DevOps
Deployed on AWS
This image is the fastest way to deploy VICIdial® the Open Source Contact center solution on AWS EC2 in One-Click
Overview
This is a repackaged open-source software wherein additional charges apply for extended support with a 24-hour response time.
VICIdial® is the ultimate contact center solution for businesses looking to improve customer engagement and boost sales. With its powerful and user-friendly interface, VICIdial makes it easy to manage all your inbound and outbound calls, SMS and email campaigns in one place.
With VICIdial, you'll be able to:
- Automate your sales and marketing processes with ease
- Streamline your customer engagement and support workflows
- Improve your team's productivity with advanced reporting and analytics
- Maximize your ROI with real-time data and insights
Whether you're a small business looking to improve customer engagement or a large enterprise seeking to streamline your operations, VICIdial has you covered. With its flexible and scalable architecture, VICIdial can be customized to meet your business's specific needs.
This EC2 image simplifies installing VICIdial by presenting a One-Click solution for deploying your own Contact center solution.
So why wait? Click "Continue to Subscribe" and see why VICIdial is the leading customer engagement platform on the market!
Getting Started
- Click on the "Continue to Subscribe" button.
- Review the terms and conditions for the AMI and then click on the "Accept Terms" button.
- Launch the AMI by clicking on the "Launch" button in the AWS Marketplace or using the EC2 Launch Wizard.
- Choose the desired instance type and configure the necessary settings for your AMI, such as the number of instances, storage, and security groups. You need ports 22/tcp, 80/tcp, 443/tcp, and 5060/udp open to use this image
- Review the launch settings and click on the "Launch" button.
- Choose an existing key pair or create a new one to access your instance.
- Launch the instance by clicking on the "Launch Instances" button.
That's it! Your instance is now launching and should be available in a few minutes. You can access it through the EC2 instances in the AWS Management Console. You can access your new contact center solution through;
Web Browser http://your-server-ip/vicidial/welcome.php Username: 6666 Password: #Get this on SSH access to the instance.
SSH Access Instance IP: #Get this on the AWS Management Console Username: ec2-user SSH Key setup during instance provision.
If you love the VICIdial project, consider buying the official user guide at; http://www.vicidial.org/store.php
Disclaimer: All product and company names are trademarks™ or registered® trademarks of their respective holders. Their use does not imply any affiliation with or endorsement by them. VICIdial is a registered trademark of the VICIdial Group. This product contains the latest patched software from respective vendors; we do not claim that all vulnerabilities have been addressed.
Highlights
- Latest stable VICIdial
- Contact Center in a box
- One-Click Deploy
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
OtherLinux 9.6
Deployed on AWS
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Introducing multi-product solutions
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time. Alternatively, you can pay upfront for a contract, which typically covers your anticipated usage for the contract duration. Any usage beyond contract will incur additional usage-based costs.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/hour |
|---|---|
t3.large Recommended | $0.068 |
d3.8xlarge | $0.068 |
m3.medium | $0.068 |
c4.8xlarge | $0.068 |
c4.large | $0.068 |
c5.large | $0.068 |
c5.xlarge | $0.068 |
c4.2xlarge | $0.068 |
t3.small | $0.068 |
d3.4xlarge | $0.068 |
Dimensions summary
You pay by the hour for this open-source contact center software, billed per running instance. Pricing is tied to the AWS EC2 instance type you select, so your hourly rate scales with the compute size you choose. The options span several instance families: general-purpose (t2, t3, m3, m4, m5), compute-optimized (c4, c5), memory-optimized (r4, r5), and storage-optimized (d2, d3). Within each family, sizes range from small to metal-level, letting you match capacity to your call center's workload. Larger instances carry higher hourly rates. You run only what you need and stop billing when you shut down.
Top-of-mind questions for buyers
Each hourly rate maps to one running EC2 virtual machine of the size you select. The instance family and size set the CPU, memory, and storage profile. General-purpose, compute-optimized, memory-optimized, and storage-optimized families give different resource mixes. You pick the size that fits your call center's concurrent agent and call load.
The software rate meters only running time. When you stop the instance, the hourly software charge stops. You still pay AWS separately for storage attached to a stopped instance. To end all software charges, shut the instance down when it is not in use.
Your hourly rate changes to match the new instance type you launch. Larger sizes within a family carry higher hourly rates. The change is not automatic; you choose and start the new instance. The software is open-source, so you can scale the cluster to fit contact center demand.
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Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
This version is based on Alma Linux 9.6. A robust linux that is 1:1 compatible with RHEL
Additional details
Usage instructions
Getting Started:
-
Provision an EC2 instance with the right capacity for your needs. For smaller installations we suggest t3.medium. For larger sites, m3.xlarge
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Access the web portal at: http://ip.adderss.of.instance e.g. (http://1.2.3.4 ). The default portal username is 6666 and the password can be obtained once you SSH into the instance. The default SSH Username is almalinux and SSH Key setup during instance provisioning.
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Enjoy
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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In Contact Center, CRM, IT Business Management
Sentiment is AI generated from actual customer reviews on AWS and G2
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AI generated from product descriptions
Multi-Channel Communication Management
Supports inbound and outbound calls, SMS, and email campaigns management within a unified interface
One-Click Deployment on AWS EC2
Pre-configured Amazon Machine Image enabling rapid deployment of contact center solution on EC2 instances
Advanced Reporting and Analytics
Provides real-time data insights and comprehensive reporting capabilities for performance monitoring and optimization
Scalable and Customizable Architecture
Flexible infrastructure that can be tailored and scaled to accommodate varying business requirements and deployment sizes
Open Source Contact Center Platform
Built on open-source software with support for standard communication protocols including SIP on UDP port 5060
Predictive Dialing Technology
Reduces idle time through predictive dialing capabilities for outbound call optimization
Web-Based Management Interface
Centralized control of inbound and outbound call operations through a web-based administration interface
Real-Time Reporting and Analytics
Provides real-time reporting and analytics functionality for call center performance monitoring
Call Monitoring and Supervision Tools
Supports barge, whisper, and monitor capabilities for agent supervision and quality assurance
CRM and Automation Integration
Integrates with various CRM systems and automation tools for streamlined workflow management
Omnichannel Communication
Support across multiple channels including web, social, mobile, voice, messaging, live chat, and email with seamless conversational experiences
Knowledge Management
Comprehensive knowledge graph and knowledge management system integrated with AI agents for enhanced resolution capabilities
Pre-built and Custom Integrations
Over 1,200+ pre-built integrations available on the Zendesk App Marketplace with tools to create and configure custom experiences
Real-time Reporting and Analytics
Real-time reporting and analytics capabilities with measurement and insights for monitoring service performance and outcomes
Standard contract
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