Overview
Payline for Amazon Connect removes your contact center environment from PCI-DSS scope and enables you to provide the best customer experience when taking payments over the phone. The solution helps you effectively manage the risk of accepting credit cards in your contact center. With our innovative approach and AWS native integrations, we are the next generation of PCI DSS phone payment solutions for Amazon Connect customers.
Payline lets your agents maintain voice communication with the customer while capturing credit card information. Agents remain in full control of the payment process without being exposed to sensitive data. Fast and easy integration with Amazon Connect. No need to pause call recording or scrub recorded files. Process payments in real-time with direct integration with your CRM. Works with any payment provider, which helps you avoid vendor lock-in and does not disrupt your reconciliation processes.
Payline seamlessly integrates into Amazon Connect's Unified Agent Workspace. Onboard our PCI-compliant payment solution effortlessly, utilizing Amazon Connect's new third-party application integration.
For custom pricing, EULA, or a private contract, please contact aws-marketplace@sequenceshift.com for a private offer.
FREE TRIAL: You won't be charged until you're set up and start processing card data with an external payment provider. SequenceShift provides an internal payment gateway that you can use for testing and proof of concept.
Highlights
- PCI Compliant Agent-Assisted Payments For Amazon Connect
- No upfront charges, pay-as-you-go pricing, free proof of concept
- Payment vendor-independent
Details
Features and programs
Security credentials achieved
(2)
Financing for AWS Marketplace purchases
Pricing
Dimension | Cost/unit |
|---|---|
Payline Transactions | $0.64 |
Vendor refund policy
No Refunds
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Contact SequenceShift directly for implementation and on-going support support@sequenceshift.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Seamless transition and improved customer experience
After our existing solution was sunset with little notice, we needed an urgent replacement and learnt of Sequence Shift. Whilst apprehensive at first as to the simplicity and ease of implementation the solution. We found the SS team to be very knowledgeable with their product, and very helpful and flexible with supporting us through design, configure and test phases. This gave us the confidence to proceed to implementation and subsequent go live was very simple and straightforward with the entire project running for a little over a month. The production go live was simple and painless with no issues nor loss of service. We now have a much improved solution that provides a better experience to our customers, call centre operators and our technical team. Highly recommended.
Easy credit card integration
We've been using SequenceShift for over three and a half years to manage PCI compliance for our Amazon Connect call system, and we couldn't be happier with the solution. It's incredibly user-friendly and the pricing is very reasonable. We previously had a provider that charged us a hefty monthly surcharge based on the number of policies we processed, regardless of how many actually involved payments. SequenceShift's pay-as-you-go model is a huge advantage, allowing us to optimize costs based on our actual usage.
Beyond cost-effectiveness, SequenceShift's support team has been outstanding. They are always quick to respond and resolve any issues that arise. We've also been impressed with how easily SequenceShift integrated with our credit card vendor. Plus, the ability to quickly and easily add new fields from the Merchant SOAP API has been a huge plus for us. Overall, we wholeheartedly recommend SequenceShift to any business seeking a reliable and efficient PCI compliance solution for their Amazon Connect system.
Flexible, User-Friendly PCI Compliance Solution for Amazon Connect
SequenceShift is an excellent PCI compliance solution for the Amazon Connect phone call system. It is user-friendly and reasonably priced. We switched from PCI Pal to SequenceShift because of its pay-as-you-go model, which suits our needs better. Unlike PCI Pal, where everyone needs a license regardless of usage (we have some non-customer service departments where people process only a couple of payments a month), SequenceShift allows us to scale based on our actual usage.
Their support team is very responsive and reliable when it comes to troubleshooting any issues. Additionally, SequenceShift is flexible enough to integrate with our order entry software, which has been a significant advantage. I highly recommend SequenceShift for anyone looking for a robust PCI compliance solution!
Seamless PCI Compliance for Service Cloud Voice
Our partnership with SequenceShift achieved PCI compliance for
phone payments. The swift, self-service implementation, seamless
integration with Amazon Connect and Service Cloud Voice, and
effective POC validation enabled rapid deployment. This solution
improved customer experience, increased sales, and ensured security
and compliance.
Some highlights:
- PROOF OF CONCEPT SET UP WITHIN DAYS
- TEST, SELECT AND IMPLEMENT WITHIN A MONTH
- SELF-SERVICE IMPLEMENTATION
- COMPLIANT PHONE PAYMENT HANDLING, GLOBALLY
- IMPROVED CUSTOMER EXPERIENCE