With omni channel call scheduling, seamless channel transitions, automated SMS notifications, and insight through real-time customer feedback and robust analytics, Mindful shows up at critical journey points to provide a premier experience across every touchpoint.

Create the perfect time every time. With Mindful Scheduler, customers can request a call anywhere its most convenient for them, and your brand. Bridging digital and voice experiences, we carry context to the agent so they're more prepared and your customers never repeat themselves.

Turn hold time into free time. No one likes waiting on hold. Mindful Callback is the original best in class solution that gives customers the choice of how they connect with your brand. Detailed queue depth and pacing help brands quickly react and offer a memorable experience every time.

Tie it all together. Your customers pick the channel that suits them best at any given moment. With Mindful Handoff, all the channels, touch points, and transitions fade away, so your customer gets something they didn't think they could get: an easy answer.

Get real time feedback you can act on. Having a pulse on the voice of the customer is critical for success. Mindful Feedback gives enterprise brands real time insights needed to make crucial changes, crafting a glowing customer journey that squashes negative experiences before they snowball.

Why Mindful? Seamlessly transition customers. Mindful carries context across all channels including voice, SMS, and chat, to help continue your conversations and say goodbye to dead ends.

Maximize reconnects with automated texts. SMS based notifications keep interactions on track and automatically confirm, remind, and follow up with customers, no agent required.

Real-time actionable CX metrics. Dashboards visualize impact metrics like usage and acceptance rates, hold time averages, scheduled vs. ASAP requests, and more.

Low-code deployment. Embed Mindful Scheduler to your website, app, and chatbot with a simple copy and paste, and customize it with a few lines of CSS.

Integrate with your existing tech stack. Mindful is platform-and technology-agnostic to work seamlessly with any tech stack, CCaaS platform, or telephony infrastructure.

Cloud ready and implementable in days. We work closely with you to go live with the Mindful platform and all capabilities in less than 30 days, start to finish.

With omni channel call scheduling, seamless channel transitions, automated SMS notifications, and insight through real-time customer feedback and robust analytics, Mindful shows up at critical journey points to provide a premier experience across every touchpoint.

Mindful Integrates with Amazon Connect At Mindful, our mission is to give customers the best communication engagement experience possible and our integration with Amazon Connect lets us take that a step further. With Mindful integration to Amazon Connect, your organization can now leverage Mindful Callback, our proven customer-first call scheduling, helping you deliver better customer experiences, increase net promoter score (NPS), and improve agent efficiency at scale.

To receive a demo or unlock additional conversation volume, product features, and custom pricing, EULA or a private contract please contact us at: mindfulforaws@getmindful.com .

Additional Integrations: In addition to Amazon Connect, Mindful also integrates with the Five9, Twilio Flex, Genesys Cloud, Nice InContact, 8x8, Avaya, Cisco, and Genesys platforms.