Helped save our NPS
What do you like best about the product?
The tool is easy to use, and our customers greatly appreciate the call back functionality
What do you dislike about the product?
I do wish that we could buy fewer contacts
What problems is the product solving and how is that benefiting you?
Mindful helped us during peak times to keep our customers off hold and in their minds out of the queue. Folks are much less agitated when they don't have to hear 25 minutes of hold music before an agent can address their need.
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