Sold by: Zendesk
Deployed on AWS
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
4.3
Overview
As champions of customer service, Zendesk provides the complete customer service solution that's easy to use and scales with your business.
Trusted by over 160,000 businesses, Zendesk enables personalized and effortless conversational experiences across any channel and device. Setting your teams up for success with a powerful workspace that centralizes all conversations and empowers agents with the out-of-the-box tools they need to solve the issue at hand.
Powered by AWS, our open and flexible platform integrates with the rest of your tech stack, giving you a complete view of your customer with built-in analytics and automations. We have over 1,200+ pre-built integrations in our Marketplace, as well as the tools to create and configure custom experiences. Zendesk connects natively to AWS - simplifying the process of building with Zendesk. Learn more http://zendesk.com/aws .
Core capabilities:
- Support across web, social, and mobile channels
- AI-powered bots
- Knowledge management
- Unified agent workspace
- Routing and intelligence
- Pre-built and custom integrations
- Real-time reporting and analytics
Please DO NOT PURCHASE via this public offering as you will be billed without gaining access to Zendesk. For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@zendesk.com , for a private offer.
Highlights
- Conversational experiences: Meet your customers where they are, providing support over messaging, live chat, social, email, or voice.
- Unified agent workspace: Manage and respond to customers from one unified workspace, with complete customer context-including 1,200+ pre-built integrations.
- Automations, Bots and intelligence: Built-in routing, workflows, and analytics to automate repetitive tasks, optimize your business, and increase agent productivity
Details
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You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Suite Enterprise | Deliver personalized customer experiences at scale | $219.00 |
Suite Team | Get the CX fundamentals right | $69.00 |
Suite Growth | Cost-effectively meet rising support volumes | $115.00 |
Suite Professional | Improve collaboration and streamline operations | $149.00 |
Dimension | Cost/unit |
|---|---|
Additional usage fees as agreed upon in MSA | $0.01 |
Additional usage fees as agreed upon in Service Order | $0.01 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Our people are your people - Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk. https://support.zendesk.com/hc/en-us
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
10
In Contact Center, CRM, IT Business Management
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10
In Contact Center
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25
In Contact Center
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Multi-Channel Support
Support delivery across web, social, mobile, messaging, live chat, email, and voice channels
Unified Agent Workspace
Centralized workspace for managing and responding to customer interactions with complete customer context and access to 1,200+ pre-built integrations
AI-Powered Automation
Built-in AI-powered bots, routing, and workflows to automate repetitive tasks and optimize business processes
Knowledge Management
Knowledge management system for organizing and accessing customer service information
Real-Time Analytics and Reporting
Built-in analytics and real-time reporting capabilities for monitoring performance and business optimization
Omnichannel Engagement Platform
Native omnichannel engagement applications including voice engagement, studio and routing capabilities for customer interactions across multiple channels
AI-Powered Automation
AI-powered virtual agents, agent assist, AI trainer, and generative AI solutions for automating customer service processes and enhancing agent capabilities
Unified Analytics and Reporting
Integrated customer experience analytics with live and explore standard reporting, dashboards, and workflows accessible through a single pane of glass interface
Workforce and Knowledge Management
Workforce engagement management, employee collaboration tools, and knowledge management capabilities with over 70 out-of-the-box integrations
API Access and Extensibility
API access and open platform architecture with a common data model enabling custom integrations and extensions
Multi-Channel Messaging Support
Enables customer engagement across website, mobile app, social media channels including WhatsApp, Instagram, and Google Business Messages with live chat, email, and voice capabilities.
AI-Driven Chatbot Deployment
Supports creation and deployment of AI-driven bot experiences across web, native applications, and messaging channels for automated customer interactions.
Intelligent Conversation Routing
Includes skill-based routing and IntelliAssign functionality to automatically distribute conversations based on agent capabilities and availability.
Advanced Analytics and Reporting
Provides advanced dashboard with team performance reports, agent availability reports, CSAT surveys, and conversation analytics for performance monitoring.
Conversation Automation and Context Management
Offers advanced automations, auto-resolve capabilities, live translation, and conversation APIs to maintain context-driven messaging experiences across interactions.
Standard contract
No
No
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Customer reviews
Ayushmaan N.
All Customer Emails, Chats, and Calls in One Organized Dashboard
Reviewed on Mar 10, 2026
Review provided by G2
What do you like best about the product?
It is great because it pulls all your customer emails, chats, and calls into one organized dashboard so your team doesn't lose track of anything.
What do you dislike about the product?
The pricing can be a real headache because the best features are often locked behind expensive add-ons.
What problems is the product solving and how is that benefiting you?
Basically, it fixes the mess of scattered customer emails and chats by putting everything in one place, so you can stop asking people to repeat themselves
Sfundo D.
Zendesk Makes Customer Communication Easy and Simple
Reviewed on Mar 10, 2026
Review provided by G2
What do you like best about the product?
Zendesk makes it it easier to communicate with customers whether via emails or chat. It makes it easy and simple.
What do you dislike about the product?
Sometimes you might lose tickets that you have worked and you cannot keep up to see how many tickets you have worked in a day.
What problems is the product solving and how is that benefiting you?
Zendesk sends email on time and the customer receives communication on time regarding the service being provided.
Retail
High-Quality Service Without the Friction
Reviewed on Mar 10, 2026
Review provided by G2
What do you like best about the product?
Zendesk allows me to provide high quality service without any of the friction that other solutions impose.
What do you dislike about the product?
There really aren't any things about Zendesk that I dislike.
What problems is the product solving and how is that benefiting you?
Automating responses for simpler issues so that I can focus on more complicated problems
Sarah A.
Mitigate risk and escalate urgent issues quicker than ever
Reviewed on Mar 09, 2026
Review provided by G2
What do you like best about the product?
It's super easy to search a key word or ticket number and find the ticket history between the customer and tech support. At my last company I loved how CSMs could receive zendesk submissions automatically by being bcc'd to threads. We don't have this set up yet in my current company. As a CSM I used Zendesk often especially to help troublehoot or prep for upcoming calls.
What do you dislike about the product?
It can be hard to search by a customers email or search by a customer's account name. That's why I usually submit tickets on behalf of my customers so that I can add the company name to the subject line.
What problems is the product solving and how is that benefiting you?
Zendesk is essential for managing support tickets and helps our internal support team prioritize tickets and generate JIRA tickets for any bugs.
Mahadev P.
AI-Powered Ticketing Redefined Customer Interaction
Reviewed on Mar 09, 2026
Review provided by G2
What do you like best about the product?
Bring together customer conversations from all channels, giving agents the context they need. Access dashboards and data easily to enhance your service quality. Use your work email to smoothly connect customer emails and existing apps, and also invite team members.
What do you dislike about the product?
Zendesk is a powerful customer service platform, but there are a few areas where it could improve. The pricing structure can become expensive as advanced features are often limited to higher-tier plans, which may be challenging for smaller teams or growing organizations. Additionally, the reporting and analytics capabilities could be more flexible and detailed to provide deeper insights into customer interactions and support performance
What problems is the product solving and how is that benefiting you?
Zendesk for Customer Service reliably connects us with customers from day one, resolving requests smoothly. Its AI handles 80% of ticket automation, and it unifies multiple channel support into a single workspace.