Overview
osTicket Server Helpdesk Solution on Ubuntu Server 20.04
Simple and easy-to-use web-based customer support platform. Create your own helpdesk on AWS. osTicket seamlessly routes inquiries created via email, web-forms and API. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.
osTicket Features:
Disclaimer: osTicket is a registered trademark owned by Enhancesoft LLC and is licensed under GNU General Public license
Highlights
- osTicket is a help desk management solution that offers ticket management and IT asset management within a suite. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
- Create your own self service helpdesk on AWS. Users can create tickets via web, email and API
- osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.
Details
Typical total price
$0.076/hour
Pricing
- ...
Instance type | Product cost/hour | EC2 cost/hour | Total/hour |
|---|---|---|---|
t2.nano | $0.03 | $0.006 | $0.036 |
t2.micro AWS Free Tier | $0.03 | $0.012 | $0.042 |
t2.small | $0.03 | $0.023 | $0.053 |
t2.medium Recommended | $0.03 | $0.046 | $0.076 |
t2.large | $0.03 | $0.093 | $0.123 |
t2.xlarge | $0.03 | $0.186 | $0.216 |
t2.2xlarge | $0.03 | $0.371 | $0.401 |
t3.nano | $0.03 | $0.005 | $0.035 |
t3.micro AWS Free Tier | $0.03 | $0.01 | $0.04 |
t3.small | $0.03 | $0.021 | $0.051 |
Additional AWS infrastructure costs
Type | Cost |
|---|---|
EBS General Purpose SSD (gp2) volumes | $0.10/per GB/month of provisioned storage |
Vendor refund policy
We do not currently support refunds, but you can cancel at any time.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
New OS package updates have been installed. Simply run 'sudo apt-get update' to install latest OS updates.
Additional details
Usage instructions
Scroll down to 'Getting Started' on the following URL: https://cloudinfrastructureservices.co.uk/how-to-setup-osticket-server-on-azure-aws-gcp/
Resources
Vendor resources
Support
Vendor support
Email support, contact us through our website or leave a comment on our getting started guide
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
build fails
Using this ami and the ubuntu instructions for AWS fails to build a working system. I could not get the PHP to display the page correctly.
Needs further testing to ensure that the exact instructions are successful.
However, the instructions are easy to follow.