osTicket Server Helpdesk Solution on Ubuntu Server 20.04
Cloud Infrastructure Services | 0.0.2Linux/Unix, Ubuntu Ubuntu 20.04 LTS - 64-bit Amazon Machine Image (AMI)
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Clean and simple helpdesk
What do you like best about the product?
Its really easy to use and a great way to manage your incoming jobs.
What do you dislike about the product?
More css/customization options would be nice. Had to go into the PHP to make the table full width for a modern display.
What problems is the product solving and how is that benefiting you?
It makes it easy to track my jobs and create a priority order
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Overall a good support ticketing software
What do you like best about the product?
The best thing about osTicket is the ease of integration through different medium and the ticket tracking. Also the canned response is one of the productive feature.
What do you dislike about the product?
It is little difficult to find any particular ticket if you don't know the ticket number and also the UI is little bit old times type which gives retro software feel.
What problems is the product solving and how is that benefiting you?
We have implemented it for our company to provide support to the existing user where they can raise the ticket for any support query and our agent can respond back to that query and also it is used for giving centralized email access to each executive.
OS Ticket still working after 8 years
What do you like best about the product?
Its simple interface and easy to use We used osticket for our official ticket resolution since 2015
What do you dislike about the product?
Very Bad UI
Its not good at all also we have not upgraded to the latest one thatswhy it also seems not good.
Its not good at all also we have not upgraded to the latest one thatswhy it also seems not good.
What problems is the product solving and how is that benefiting you?
We are managing all our tickets with the OS ticket system
The best ticketing ever
What do you like best about the product?
Os tickets were very useful as it is very fast and accurate
What do you dislike about the product?
There is no dislikes in os tickets as it satisfies all the needs
What problems is the product solving and how is that benefiting you?
It solves all my problems that I'm looking for
Extendable and Well Supported
What do you like best about the product?
OSTicket is a great first point of contact for keeping requests from our customers organised. We can then assign these requests or tickets to the appropriate department within our organisation.
What do you dislike about the product?
OSTicket does run on an older PHP Framework. So, it can be a little slow and feel outdated. But, the features it has are what enables this software to still be chosen as Support System for SMEs.
What problems is the product solving and how is that benefiting you?
OSTicket serves as the central point that enables all problems and requests to be captured and then allows us to distribute to the appropriate department or resource.
Great open source ticketing solution, for use as an by an internal IT team
What do you like best about the product?
Simple layout and very easy to use, as well as setup and maintain. Also, open-source so plenty of support is available online both from the developers and third parties alike.
What do you dislike about the product?
Not great for a multi-site/multi-customer setup for an MSP, however as it was a free offering and only temporary this wasn't all that surprising. Could also benefit from better reporting functionality, though this is available via third-party add-ons.
What problems is the product solving and how is that benefiting you?
A stop-gap ticketing system between bigger and better solutions.
Recommendations to others considering the product:
Great for use as an internal ticketing solutions, but not necessarily if you're supporting multi-site customers.
Usage of OsTicket
What do you like best about the product?
It was edittable according to our needs and we could change some features as we wanted. Even if we used the free version of this tool, it was good enough for the business we ran.
What do you dislike about the product?
It worked fine and well without any issues. We just had some issues but they were caused by our developers not the OsTicket itself.
What problems is the product solving and how is that benefiting you?
We were keeping the tickets from the clients and updating them when necessary.
We used the free version but it was still good enough for our work. It was easy to control and keep updated the complaints, requests and updates that we got from the clients and our workmates.
We used the free version but it was still good enough for our work. It was easy to control and keep updated the complaints, requests and updates that we got from the clients and our workmates.
Great for a beginner helpdesk
What do you like best about the product?
Customizable, user-friendly, great setup
What do you dislike about the product?
reporting, lack of follow up workflows, KPIs
What problems is the product solving and how is that benefiting you?
Helpdesk software for client issues
Free and simple ticket system
What do you like best about the product?
osTicket can be self-hosted, so we don't have to depend on 3rd party services and unwanted changes as we can update at our own pace. A feature that we regularly use is adding additional collaborators to an opened ticket so someone more capable in the area can troubleshoot the problem.
What do you dislike about the product?
The translations have problems applying to the email templates, so we had to rewrite all the templates by hand with our language. This bug is very old and is still not fixed on the newest version.
The software also doesn't have an official Docker image, so we had to roll our own image to keep it updated.
The software also doesn't have an official Docker image, so we had to roll our own image to keep it updated.
What problems is the product solving and how is that benefiting you?
We use the system to centralize all the incoming support requests from phone calls, emails, and other media (like WhatsApp). The time to solve our client's problems has decreased since switching as we no longer have to check endless email chains.
Decent Solution!
What do you like best about the product?
I like the email integration along with the assignments. Its very easy to identify a client and who needs to work on the ticket.
What do you dislike about the product?
It strips coding! Im sure this is by design but its above my head. If a client sends me a but of code it is removed in the message.
What problems is the product solving and how is that benefiting you?
Solving client issues quickly and effeciently.
Recommendations to others considering the product:
Take some time to read up and train yourself. It will be better down the road.
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