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osTicket Server Helpdesk Solution on Ubuntu Server 20.04

osTicket Server Helpdesk Solution on Ubuntu Server 20.04

By: Cloud Infrastructure Services Latest Version: 0.0.2

Product Overview

osTicket Server Helpdesk Solution on Ubuntu Server 20.04

Simple and easy-to-use web-based customer support platform. Create your own helpdesk on AWS. osTicket seamlessly routes inquiries created via email, web-forms and API. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.

osTicket Features:

  • Dashboard Reports - Rich and simple dashboard keeps you up-to-date on your help desk statistics
  • Configurable Help Topic - Add, edit, and delete your help desk topics that suit your preference
  • Service Level Agreements - Simply set your business hours and our system will handle the rest leaving you worry-free
  • Ticket Filters - Powerful ticket filtering system makes sure the right tickets goes to the right department leaving you with a clutter-free environment
  • Customer Support Portal- Robust customer support portal system to help your business maintain happy customer relationships
  • Auto-Responder - Configurable automatic reply sent out when a new ticket is opened or a message is received.
  • Tasks - Create an internal to-do list for agents
  • Add much more - osTicket comes pack with tons of awesome features you have to try out yourself

Disclaimer: osTicket is a registered trademark owned by Enhancesoft LLC and is licensed under GNU General Public license



Operating System

Linux/Unix, Ubuntu Ubuntu 20.04 LTS

Delivery Methods

  • Amazon Machine Image

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