Sold by: The Globalsolutions
Deployed on AWS
Free Trial
AWS Free Tier
This product has charges associated with the build, maintenance, and support of the Amazon Machine Image (AMI). osTicket is a widely used and trusted open-source support ticket system. We have packaged all the required components of the OSTicketing system. Subscribe to our osTicket AMI in the marketplace and bring your Support/Helpdesk ticketing system up and running in minutes.
Overview
This is a repackaged open-source software product, for which additional charges apply for support and for providing it as a simple, consumable AMI. osTicket is a widely used and trusted open-source support ticket system. Subscribe to our AMI and bring your helpdesk ticketing system up and running in minutes. Spend no time installing and configuring the various components that make up the osTicketing application. Easily connect to the database using the PHPMyAdmin packaged with this offering.
Highlights
- Bring your helpdesk ticketing system up and running in minutes.
- Packaged with production-ready components.
- Low hosting requirements.
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Win2025 24H2
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Free trial
Try this product free for 5 days according to the free trial terms set by the vendor. Usage-based pricing is in effect for usage beyond the free trial terms. Your free trial gets automatically converted to a paid subscription when the trial ends, but may be canceled any time before that.
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
If you are an AWS Free Tier customer with a free plan, you are eligible to subscribe to this offer. You can use free credits to cover the cost of eligible AWS infrastructure. See AWS Free Tier for more details. If you created an AWS account before July 15th, 2025, and qualify for the Legacy AWS Free Tier, Amazon EC2 charges for Micro instances are free for up to 750 hours per month. See Legacy AWS Free Tier for more details.
Dimension | Cost/hour |
|---|---|
t2.medium Recommended | $0.08 |
t2.micro | $0.02 |
t3.micro | $0.02 |
m7a.xlarge | $0.10 |
t3.small | $0.06 |
m6a.xlarge | $0.10 |
m7a.2xlarge | $0.10 |
m6a.2xlarge | $0.10 |
t2.xlarge | $0.10 |
t2.small | $0.06 |
Dimensions summary
You pay by the hour for the EC2 instance size you run. All 25 dimensions deliver the same osTicket ticketing software on Windows Server 2025; the price differs only by the compute instance you choose. The t2, t3, and t3a families cover smaller burstable workloads, from nano and micro up through xlarge sizes. The m5, m6a, and m7a families cover steady general-purpose workloads, from medium and large up to 4xlarge, plus a bare-metal m5.metal option. Larger instances add more CPU and memory, so cost scales with the capacity you select. Software support runs 24/7.
Top-of-mind questions for buyers
Each unit is one running EC2 instance of the size you pick, billed per hour. The hourly rate covers the osTicket software on Windows Server 2025 for that one instance. Larger instance types carry more CPU and memory, so their hourly rate reflects that added capacity.
The software charge meters running time only. A stopped instance does not accrue the hourly software fee. You may still owe underlying AWS storage costs for the attached volume while the instance is stopped. Charges resume when you start the instance again.
The image ships with osTicket and its dependent components already configured, including the web server and database. You subscribe, connect by Remote Desktop, and open the Staff Control Panel to start. No separate installation or configuration charge applies beyond the hourly instance rate.
www.theglobalsolutions.net
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Vendor refund policy
We do not currently support refunds, but you can cancel at any time before the trial period ends.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Additional details
Usage instructions
Resources
Vendor resources
Support
Vendor support
Please allow 24 hours. Email - Support@theglobalsolutions.net
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
This product has charges associated with it for seller support. osTicket is an open-source help desk and ticketing system designed to streamline customer support operations. It provides an efficient way to manage, organize, and archive support requests, improving the overall customer service experience.
This product has charges associated with it, which includes support from Cloud Infrastructure Services. Create your own helpdesk on AWS. osTicket seamlessly routes inquiries created via email, web-forms and API.
This product has charges associated with it for seller support and pre-configured phpMyAdmin in it. Intuz OSTicket is a pre-configured, ready to run image for running OSTicket on Amazon EC2 and has Apache2, MySQL, PHP, phpMyAdmin, OSTicket, and Scripts which make it easy for you to use OSTicket.
Create your own helpdesk on AWS. osTicket seamlessly routes inquiries created via email, web-forms and API.
osTicket is a globally trusted open source support ticketing system. Easily scale and streamline your customer service and drastically improve your customer's experience.
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