Sold by: ATH Infosystems
Deployed on AWS
Free Trial
AWS Free Tier
This product has charges associated with it for seller support. osTicket is an open-source help desk and ticketing system designed to streamline customer support operations. It provides an efficient way to manage, organize, and archive support requests, improving the overall customer service experience.
Overview
osTicket 1.18.2 on Ubuntu 24.04 with free maintenance support by ATH Infosystems.
ATH Infosystems provides pre-configured osTicket AMIs on AWS EC2, designed for instant deployment, high availability, and enterprise-grade support operations. These images eliminate manual installation and deliver a fully functional helpdesk optimized for performance, security, and scalability.
Why Choose osTicket by ATH Infosystems
- One-click deployment on Amazon EC2
- No manual setup of Apache, PHP, or database components
- Secure, scalable, and cost-effective open-source helpdesk
- Self-hosted with complete control and data ownership
- Ideal for IT support teams, customer service desks, and enterprises
Available osTicket AMIs by ATH Infosystems
osTicket on Ubuntu - Pre-Configured AMI
A ready-to-use Ubuntu-based osTicket image bundled with Apache, PHP, and MySQL, optimized for rapid deployment.
Key Features
- Latest stable osTicket version
- Fully configured LAMP stack
- Web-based agent and customer portals
- Email-based ticket creation and automation
- Role-based access control
Best For
- Startups and small to medium-sized businesses
- Internal IT helpdesks
- Flexible staging or production environments
osTicket Server on Ubuntu 24.04 LTS (Recommended)
Built on Ubuntu 24.04 LTS, this AMI includes production-ready enhancements focused on security, SLA automation, and reporting.
Key Features
- Long-term support (LTS) stability
- Operating system level security hardening
- Built-in dashboard analytics
- SLA management and ticket filtering
- RESTful API support for integrations
Best For
- Enterprise support teams
- Multi-department ticket management
- Organizations requiring analytics and compliance
osTicket 1.18.2 on AlmaLinux 9
A Red Hat-compatible osTicket AMI powered by AlmaLinux 9 and bundled with enterprise-grade system tooling.
Key Features
- MariaDB 10.5, PHP 8.2, and Apache web server
- Cockpit UI for server management and firewalld for enhanced security
- CentOS and RHEL-compatible operating environment
Best For
- Organizations using Red Hat ecosystems
- Teams requiring advanced system-level control
- Production Linux workloads
Key Business Advantages
- Centralized issue management - all support requests in one system
- Workflow automation - auto-routing, escalations, and notifications
- Customizable and extensible - custom fields, views, and integrations
- Knowledge base - reduce ticket volume with self-service articles
AWS-Optimized Architecture
- Optimized for EC2 performance and scalability
- Supports vertical and horizontal scaling
- Secure-by-default configurations aligned with AWS best practices
- Suitable for startups, SMBs, and enterprise workloads
Pre-Configured Stack Details
- Apache 2 web server
- PHP optimized for osTicket
- MySQL / MariaDB database backend
- phpMyAdmin for database administration
- Ticket locking to prevent duplicate responses
- Custom fields and ticket views for efficient triage
Common Use Cases
- IT service desk (ITSM)
- Customer support and helpdesk operations
- Managed service providers (MSPs)
- SaaS support platforms
- Internal enterprise support systems
Why ATH Infosystems
ATH Infosystems specializes in cloud-ready, DevOps-driven, open-source enterprise solutions. Our AWS Marketplace products are designed to help organizations deploy faster, scale reliably, and reduce operational overhead without compromising security or performance.
Ready to Launch Your Helpdesk
Deploy osTicket on AWS EC2 in minutes using ATH Infosystems pre-configured AMIs and start managing support tickets immediately.
Highlights
- Pre-configured osTicket AMI on AWS EC2 for fast and easy deployment.
- Open-source helpdesk and ticketing system for customer and IT support.
- Web-based agent and admin interface with email ticket integration.
Details
Sold by
Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Ubuntu 24.04
Deployed on AWS
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Pricing
Free trial
Try this product free for 5 days according to the free trial terms set by the vendor. Usage-based pricing is in effect for usage beyond the free trial terms. Your free trial gets automatically converted to a paid subscription when the trial ends, but may be canceled any time before that.
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
If you are an AWS Free Tier customer with a free plan, you are eligible to subscribe to this offer. You can use free credits to cover the cost of eligible AWS infrastructure. See AWS Free Tier for more details. If you created an AWS account before July 15th, 2025, and qualify for the Legacy AWS Free Tier, Amazon EC2 charges for Micro instances are free for up to 750 hours per month. See Legacy AWS Free Tier for more details.
Dimension | Cost/hour |
|---|---|
m4.large Recommended | $0.01 |
t3.micro | $0.01 |
t2.micro | $0.001 |
t2.large | $0.01 |
r4.large | $0.01 |
r3.large | $0.01 |
t3.large | $0.01 |
t3.nano | $0.01 |
t2.2xlarge | $0.01 |
t2.medium | $0.01 |
Vendor refund policy
No Refund
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Try one unit of this product for 5 days. There will be no software charges for that unit, but AWS infrastructure charges still apply. Free Trials will automatically convert to a paid subscription upon expiration and you will be charged for additional usage above the free units provided.
Additional details
Usage instructions
Connect to your Virtual Machine via SSH using username "ubuntu" and run the following command to update the package list: Hit of Browser: http://<ip> sudo -i sudo apt update Enter the MYSQL Database detail as below: Database name: osticket Database user: osticket Database pass: ath
Support
Vendor support
For product-specific assistance, customization, deployment guidance, or technical support, ATH Infosystems provides dedicated expert support to help you meet your unique business needs. To get in touch with our support team, please contact us through our support portal or email: Support Portal: https://www.athinfosys.com/ContactUs.aspx Email: support@athinfosys.com Our team is available to provide assistance, consultation, and issue resolution to help you successfully use and manage your deployed solution. Let us help you unlock the full potential of this product with our specialized services.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
This product has charges associated with it, which includes support from Cloud Infrastructure Services. Create your own helpdesk on AWS. osTicket seamlessly routes inquiries created via email, web-forms and API.
Create your own helpdesk on AWS. osTicket seamlessly routes inquiries created via email, web-forms and API.
osTicket is a globally trusted open source support ticketing system. Easily scale and streamline your customer service and drastically improve your customer's experience.
This product has charges associated with it for seller support and pre-configured phpMyAdmin in it. Intuz OSTicket is a pre-configured, ready to run image for running OSTicket on Amazon EC2 and has Apache2, MySQL, PHP, phpMyAdmin, OSTicket, and Scripts which make it easy for you to use OSTicket.
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