Sold by: Pypestream
Vendor Insights
Next-Gen Chatbot for Automated Customer Engagement
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Overview
Pypestream is a cloud-based conversational AI solution designed to help customers interact directly with brands on any messaging channel. Combining automation & AI in an immersive app-like interface, Pypestream improves CX and lowers operational costs.
Highlights
- "Buy" Solution, not "build-it-yourself". Our expert team handles the design, build, integration and ongoing maintenance and optimization on behalf of our customers.
- Best-in-class UX. Pypestream offers an app-like, intuitive user interface that is customizable to any brand.
- Predictive and personalized for elevated CX. We integrate seamlessly with backend data systems and contact center solutions like Amazon Connect.
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/month |
|---|---|---|
Starter Pack | Subscription to Pypestream | $18,000.002 |
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
Implementation, customer enablement, customer service
AWS infrastructure support
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Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Conversational AI Engine
Cloud-based conversational AI solution enabling automated customer interactions across multiple messaging channels
Multi-Channel Messaging Support
Capability to engage customers on any messaging channel through a unified platform
Backend System Integration
Seamless integration with backend data systems and contact center solutions including Amazon Connect
Customizable User Interface
App-like, intuitive interface with customization options to align with brand requirements
Predictive and Personalization Capabilities
Predictive analytics and personalization features to deliver elevated customer experience through data-driven interactions
Omnichannel Engagement Platform
Native omnichannel engagement applications including voice engagement, studio and routing capabilities for customer interactions across multiple channels
AI-Powered Automation
AI-powered virtual agents, agent assist, AI trainer, and generative AI solutions for automating customer service processes and enhancing agent capabilities
Unified Analytics and Reporting
Integrated customer experience analytics with live and explore standard reporting, dashboards, and workflows accessible through a single pane of glass interface
Workforce and Knowledge Management
Workforce engagement management, employee collaboration tools, and knowledge management capabilities with over 70 out-of-the-box integrations
API Access and Extensibility
API access and open platform architecture with a common data model enabling custom integrations and extensions
Omnichannel Communication Platform
Unified communications across voice, chat, email, and social channels with cloud-based contact center software.
AI-Powered Customer Journey Analytics
Sentiment analysis and customer journey analytics capabilities to deliver proactive, predictive, and hyper-personalized experiences across channels.
Microservices-Based Architecture
API-first development with microservices-based architecture built on AWS enabling rapid innovation and agility.
Workforce Engagement Management
Advanced tools for workforce engagement management to optimize employee productivity and engagement.
Composable CX Platform
All-in-one composable platform with productized capabilities including Core, Digital, AI, and WEM components with marketplace and ecosystem integration.
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
No security profile
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Standard contract
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Customer reviews
Raaed M.
Relieving our agents of less complicated problems
Reviewed on Aug 09, 2024
Review provided by G2
What do you like best about the product?
Pypestream’s microapps library was helpful inasmuch as it gave me templates for building simple chatbots for the customer care. For basic issues such as order status and basic appointments, they managed them.
What do you dislike about the product?
It was relatively difficult to manage the conversation flows outside of the microapps. The platform felt somewhat constrained in its ability to offer hierarchical trees and flowchart branching scenarios.
What problems is the product solving and how is that benefiting you?
Pypestream made it easy to create simple base chatbots which enabled us to integrate certain customer service tasks. This helped to reduce the time taken on our support channels while enhancing customer satisfaction.
Johannes L.
Ability to use NLU
Reviewed on Jun 10, 2024
Review provided by G2
What do you like best about the product?
The user warmth provided by Pypestream made it simple to create essential chatbots. It enabled me to design and build some of the first designs and test them out with a range of people in a short time.
What do you dislike about the product?
Pypestream had its limitations when introducing multiple flows in the conversation. I needed to design a conversation in which the chatbot asks follow-up questions based on the user’s response, but this opportunity was not available in the platform.
What problems is the product solving and how is that benefiting you?
For simpler client communications or Q&A chatbots, Pypestream can be quite beneficial if one plans on utilizing it. It supported me in discovering the possibilities of conversational AI and collect important user feedback on first ideas.
Computer Software
Customer Service Messaging Tool
Reviewed on Apr 22, 2020
Review provided by G2
What do you like best about the product?
I had personally used Pypestream software for my small business. In my business, I created a simple eCommerce website where customers buying a product and recommend products other as well. So I have a very small team and a limited amount of budget. I need a customer support employee for handling the customer complaint but I am not in a position to hire someone. Then someone from my development recommends tools for the customer support purpose. It is very easy to use and also very easy to understand.
What do you dislike about the product?
By using this tool, I have resolved many business-related points of issues. The tool is perfect for messaging purposes. But, it needs some lit of manner changes in the user interface. With the help of this enhancement, the tool work more efficiently.
What problems is the product solving and how is that benefiting you?
Customer support related issue fixed and resolved on time.
Recommendations to others considering the product:
The Pypestream is an average tool used for the customer support related stuff.But in the market lots of other tools available in a very cheap price which provide a lots of new feature.Like messaging service in other tools work perfectly without facing any kind of issue.