VICIbox & VICIdial for AWS EC2

VICIbox & VICIdial for AWS  EC2  runs applications and services on AWS  to support operational needs. VICIbox hosts data processing tasks and analytic services on EC2  instances to ensure smooth performance. VICIdial utilizes EC2 to run backend services, manage call routing, and handle workload efficiently, allowing for resource scaling depending on demand to ensure reliable application performance without downtime.

VICIbox & VICIdial for AWS EC2 offers multiple beneficial features. One-click deployment into EC2 allows for quick system launches via AWS Marketplace  or AMI, saving setup time. The platform supports multichannel communication, such as calls, SMS, and email, which is beneficial during periods like student outreach campaigns.

The scalability and flexibility of the EC2 infrastructure provide the ability to scale up or down based on demand. Real-time reporting and analytics tools aid in decision-making and monitoring agent performance, allowing for optimized staffing based on performance metrics. These tools help identify agent effectiveness and ensure enough staff is assigned, improving decision-making and enabling immediate actions instead of waiting for end-of-day reports.

Integrations with AWS services, such as S3  for storing call logs and EC2 for scaling compute power, enhance platform efficiency. Automated workflows leverage tools like Lambda for campaign updates and alerts, and automatic recording and data saving to S3  streamline operations, making the system more scalable and easier to manage.

Some parts of the dashboard could be easier to navigate for new users, and integration with CRM  and analytics tools without needing external connections would be beneficial. The setup could also be simpler, especially for smaller teams. Simpler initial integration would ease deployment for teams without IT expertise.

Improvements in documentation are crucial to help new users start faster. Enhanced support with quicker response times and a built-in community for questions would be beneficial. More monitoring dashboards, alerts, and visualization forms such as tutorial videos would also improve user experience.

Improving the onboarding process and dashboard visualization, along with interactive tutorials based on AWS performance or campaign metrics, would also benefit new users.

I have been working in this field for nearly eight years, and for my current role, I have been working for approximately three years.

I have never experienced downtime while using VICIbox & VICIdial for AWS EC2 over the months; it has performed very well, and I hope it continues to do so in the future.

VICIbox & VICIdial for AWS EC2 is incredibly scalable. I can easily increase or decrease resources based on demand. During busy periods like the student outreach campaign, I quickly added EC2 instances to manage higher call volumes and reduced them afterward to save costs, maintaining system availability for smaller tasks. This scalability provides control to modify resources at any time.

I have reached out to customer support many times. The support was generally good, especially with technical deployment questions. However, response times could be improved as it took longer to resolve complex issues. More detailed, step-by-step documentation rather than generic answers would also be appreciated.

Positive

I previously used an on-premises PBX system for manual call routing, but it was time-consuming, less reliable, and difficult to scale during high call volumes. Switching to VICIbox & VICIdial for AWS EC2 allowed me to automate processes, easily scale resources, and ensure smoother operations.

The initial setup of EC2 instances and configuring the system felt complex for smaller teams without dedicated IT personnel. The setup was not fully guided when I first deployed VICIbox & VICIdial for AWS EC2, which took extra time for configuring call rules and scaling EC2 instances.

The IT team managed the licensing and pricing of VICIbox & VICIdial for AWS EC2, which seemed reasonably priced for the value it provides.

I have seen substantial return on investment from automating calls and data processing on EC2, saving approximately 10 to 15 hours per campaign and significantly increasing efficiency. Tasks that previously took days now take hours, reducing the need for extra staff and saving costs. During the student outreach campaign, the use of EC2 scaling and automation enabled handling more calls simultaneously and completing campaigns faster, providing substantial return on investment.

The setup costs are minimal. Once purchased, I launched EC2 instances with VICIbox & VICIdial for AWS EC2 running within an hour, without needing additional hardware or complex configurations.

During the evaluation, I considered other cloud-based solutions including Twilio  and Asterisk  but chose VICIbox & VICIdial for AWS EC2 for its scalability, automation, and integration with AWS, alongside its value for money.

One piece of advice is to start small with a single EC2 instance to familiarize yourself with the system's automation, real-time reporting, and analytics. Starting small helps gauge call routing, scaling, and reporting aspects before handling multiple campaigns effectively. I would rate this solution an 8 out of 10 overall.

I typically handle those integrations with highly integrated workflows into Amazon by using the Route 53  load balancer to route traffic between all services.

The integrations for my main use case are set up using Terraform , which then creates the infrastructure on Amazon.

VICIbox & VICIdial for AWS EC2 has impacted my organization positively by being used for company broadcasts with one-directional channels for people to visualize updates from the company channel without more interaction.

This setup has helped with efficiency, reach, and saved the team resources by enabling us to reach a larger audience.

I don't have any additional comments about needed improvements or features I'd like to see in the future.

I did not purchase VICIbox & VICIdial for AWS EC2 through the AWS Marketplace , as I'm not responsible for that decision.

On a scale of 1-10, I rate VICIbox & VICIdial for AWS EC2 a six.

Our main use case for VICIbox & VICIdial for AWS  EC2  is to set it up for server purposes, which is working as a backend, and in some cases, we have configured ASA  firewall on the particular EC2  for intercommunication.

In our daily workflow with VICIbox & VICIdial for AWS  EC2, we have configured it as an ASA  firewall, so whenever traffic is coming from the internet, it is being verified by the firewall before going to the backend server. In some cases, we are also using AWS EC2 as a server to run a particular website or something.

The best features of VICIbox & VICIdial for AWS EC2 that I have seen are good scalability and open source flexibility, though I have an issue with the visualization of the portal itself, as compared to Azure , where I can see all configured resources in one page; in AWS, I have to select specific regions to view resources, which I don't prefer.

Using AWS EC2 and related tools such as VICIbox & VICIdial has impacted my organization positively; however, I'm new to this particular project and have only been using it for four months, so I might give a proper response after a few months once I have a better understanding of VICIbox & VICIdial in my team's usage.

From my perspective so far, the only improvement needed for AWS EC2 and related solutions such as VICIbox & VICIdial is with the visualization portal, which I find quite complex.

The only problem I have with VICIbox & VICIdial for AWS EC2 is the portal visualization complexity; apart from that, everything is good.

We have been using Amazon EC2 for the last five years, but I am using VICIbox & VICIdial for AWS EC2 in that particular project for around four months.

We haven't faced any issues while running instances on AWS EC2 with VICIbox & VICIdial for AWS EC2; personally, I haven't seen any issues in the last three to four months, though my team might have faced something.

In my experience, VICIbox & VICIdial for AWS EC2 is stable.

The customer support for AWS EC2 and related solutions has been good; I would rate it a nine out of ten because, while everything is satisfactory, no one is 100% perfect.

Positive

Initially, we used an on-prem solution before switching to AWS and Azure  both, a decision made by the management team for load balancing, due to accessibility, scalability, and easy access to resources from anywhere, thus facilitating our move to the cloud.

We have seen a return on investment with AWS EC2 and related solutions such as VICIbox & VICIdial. We are running it as a back-end server for a particular project, and since it is running smoothly, the company is profiting, demonstrating a solid return on investment.

My experience with pricing, setup cost, and licensing for VICIbox & VICIdial for AWS EC2 is that it totally depends on the project requirements; while Azure may be good for specific needs, AWS could be suitable for others, emphasizing that both Azure and AWS have their strengths based on project management and budget.

We have evaluated Azure before choosing VICIbox & VICIdial for AWS EC2, after which management decided on our current path.

If you are using VICIbox & VICIdial for AWS EC2, then it must be through the AWS Marketplace .

My advice for others looking into using VICIbox & VICIdial for AWS EC2 is to compare both Azure and AWS, allowing the individual to determine which better fits their project requirements.

On a scale of one to ten, I rate VICIbox & VICIdial for AWS EC2 an 8.5.