Sold by: Jotto
Jotto gives local governments a direct line to what residents are experiencing, in real time. Residents can anonymously and securely respond instantly via video, audio, or text using their phone, tablet or computer, while Jotto's AI routes input to the right teams and turns it into clear, actionable insight.
Overview
Understand your community, as it's happening.
Residents are already communicating every day, on their phones. Jotto connects you to that behavior, making it simple for people to share what they're seeing, experiencing, and needing in real time.
No apps. No logins. No friction.
Hearing from residents is only step one.
Jotto transforms real-world input into clear direction, helping teams understand what matters, prioritize action, and respond faster with confidence.
Key Capabilities
Multimodal Access, Built for Real Life: Residents can respond in the way that's easiest for them; speaking, recording, or typing, increasing participation and expanding who is heard.
Intelligent Routing Across Departments: Jotto automatically understands what's being reported and routes it to the appropriate team, reducing manual triage and ensuring faster response times.
Real-Time Insight and Summarization: Turn large volumes of voice, video, and text into clear themes, priorities, and summaries, instantly.
Rich Context for Faster Decisions: Video and voice capture real-world conditions and nuance, helping teams assess situations more accurately than traditional forms.
Highlights
- Effortless Resident Participation: Residents respond using the device they already have... their phone. No apps or logins required.
- Intelligent Routing and Coordination: Automatically direct input to the right departments, reducing administrative overhead and improving response time.
- From Input to Clear Direction: Instantly understand what's happening in your community and act with confidence.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Jotto Gov | Invest in trust building and capacity building: run targeted outreach with clear deliverables, document follow through to rebuild credibility, and provide short training for municipal staff/partners on local industries and referral pathways so they can better support businesses. | $3,500.00 |
Vendor refund policy
Contract based product there is no refund after purchase.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
We provide dedicated onboarding for municipal teams, including setup of routing workflows and reporting.
Contact: gov-support@jotto.me
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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