Sold by: Jotto
Jotto gives organizations a direct line to what their community is experiencing, in real time. People can anonymously and securely respond instantly via video, audio, or text using their phone, tablet, or computer, while Jotto's AI routes input to the right teams and turns it into clear, actionable insight.
Overview
Understand your community, as it's happening.
Jotto turns every smartphone into a direct line to your team by making it simple for people to share what they're seeing, experiencing, and needing in real time.
No apps. No logins. No friction.
Hearing from your community is only step one.
Jotto transforms real-world input into clear direction, helping teams understand what matters, prioritize action, and respond faster with confidence.
Key Capabilities
Multimodal Access, Built for Real Life: People can respond in the way that's easiest for them; speaking, recording, or typing, increasing participation and expanding who is heard.
Intelligent Routing Across Departments: Jotto automatically understands what's being reported and routes it to the appropriate team, reducing manual triage and ensuring faster response times.
Real-Time Insight and Summarization: Turn large volumes of voice, video, and text into clear themes, priorities, and summaries, instantly.
Rich Context for Faster Decisions: Video and voice capture real-world conditions and nuance, helping teams assess situations more accurately than traditional forms.
Highlights
- Effortless Community Participation: People respond using the device they already have... their phone. No apps or logins required.
- Intelligent Routing and Coordination: Automatically direct input to the right department, reducing administrative overhead and improving response time.
- From Input to Clear Direction: Instantly understand what's happening in your community and act with confidence.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Jotto | Invest in trust-building and capacity-building with Jotto's response-based solution, designed to support targeted outreach and stronger community engagement. Jotto packages its offering based on annual response thresholds, with the base package starting at 6,000 responses per year for $3,500. This allows organizations to run targeted outreach with clear deliverables, document follow-through to rebuild credibility, and provide staff and partners with actionable insights to better support businesses and referral pathways. Contact Jotto to discuss your specific needs and next steps. | $3,500.00 |
Dimensions summary
Jotto uses a single contract dimension billed on annual response volume. You buy access based on how many responses you expect to collect in a year. The base package covers 6,000 responses per year, and pricing scales with the response threshold you need. Responses are the unit that drives cost, so higher expected engagement means a higher tier. Because volumes vary by organization, you contact Jotto to set the response threshold and terms that match your outreach goals.
Top-of-mind questions for buyers
A response is a single reply someone submits to a prompt, delivered by video, voice, or text. Each submission counts as one response against your annual threshold. The base package includes 6,000 responses per year.
The package sets a yearly response threshold, so exceeding it goes beyond your purchased volume. Because response counts vary by organization, you contact Jotto to adjust the threshold and terms to match your expected engagement.
Pricing is packaged around annual response thresholds, so the volume you buy covers a one-year period. The base package covers 6,000 responses per year. Contact Jotto to confirm renewal terms and the threshold that fits your outreach.
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Vendor refund policy
Contract based product there is no refund after purchase.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
We provide dedicated onboarding depending on the organizations needs including setup of routing workflows and reporting.
Contact: amazon-support@jotto.me
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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