Overview
Amplify Agent Productivity and Personalize Customer Experience with Novelvox Smart CTI Connector. Free your agents from the hassle of manually fetching caller information from CRM during live interactions. Connect your existing phone systems with EPIC to equip agents with key call controls and valuable caller information on a single, integrated interface powered by NovelVox Smart CTI Connectors. Key Benefits: Increased Agent Performance Improved Team Efficiency Unified Interface using NovelVox Designer Studio
Highlights
- 1. Embedded call controls 2. Agent state control 3. Integrated call 4. Disposition/ wrap-ups 5. Special notes 6. Click to dial. Unique CRM & screen pop workflows: Create unique screen pop flows, integrate CRM workflows, and more to fuel agent efficiency without impacting your CSAT scores
- Flexible gadget UI customization : Easy to customize and user-friendly gadget UI to match your unique business needs. Custom phone number formats Configure phone contacts in multiple formats to eliminate repetitive, manual agent efforts.
- Additional third-party integrations: Integrate with more business apps to empower agents with complete caller information, without switching screens. Productivity Add-Ons : Ready integration with NovelVox productivity gadgets , Case Management, Reporting & Dashboard to further boost agent productivity Omnichannel integrations : Extended connectivity to Email & Chat for Amazon Connect, Genesys Cloud, Zoom, or with Novelvox Omnichannel solution i.e CXInfinity
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
CTI Connector License(2.5MM minutes) | 2.5MM minutes of CTI Connector usage per year for inbound and outbound | $18,999.00 |
CTI Connector License(5.5MM minutes) | 5.5MM minutes of CTI Connector usage per year for inbound and outbound | $24,999.00 |
CTI Connector License(10.5MM minutes) | 10.5MM minutes of CTI Connector usage per year for inbound and outbound | $34,999.00 |
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As per Contract
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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NovelVox provides 24X7 global support for all products. Write to us at support@novelvox.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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