Sold by: NovelVox NA INC
Novelvox Smart CTI Connector embeds within EPIC for agents to get the work done quickly for faster resolution with an integrated unified interface.
4.5
Overview
Amplify Agent Productivity and Personalize Customer Experience with Novelvox Smart CTI Connector. Free your agents from the hassle of manually fetching caller information from CRM during live interactions. Connect your existing phone systems with EPIC to equip agents with key call controls and valuable caller information on a single, integrated interface powered by NovelVox Smart CTI Connectors. Key Benefits: Increased Agent Performance Improved Team Efficiency Unified Interface using NovelVox Designer Studio
Highlights
- 1. Embedded call controls 2. Agent state control 3. Integrated call 4. Disposition/ wrap-ups 5. Special notes 6. Click to dial. Unique CRM & screen pop workflows: Create unique screen pop flows, integrate CRM workflows, and more to fuel agent efficiency without impacting your CSAT scores
- Flexible gadget UI customization : Easy to customize and user-friendly gadget UI to match your unique business needs. Custom phone number formats Configure phone contacts in multiple formats to eliminate repetitive, manual agent efforts.
- Additional third-party integrations: Integrate with more business apps to empower agents with complete caller information, without switching screens. Productivity Add-Ons : Ready integration with NovelVox productivity gadgets , Case Management, Reporting & Dashboard to further boost agent productivity Omnichannel integrations : Extended connectivity to Email & Chat for Amazon Connect, Genesys Cloud, Zoom, or with Novelvox Omnichannel solution i.e CXInfinity
Details
Sold by
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
CTI Connector License(2.5MM minutes) | 2.5MM minutes of CTI Connector usage per year for inbound and outbound | $18,999.00 |
CTI Connector License(5.5MM minutes) | 5.5MM minutes of CTI Connector usage per year for inbound and outbound | $24,999.00 |
CTI Connector License(10.5MM minutes) | 10.5MM minutes of CTI Connector usage per year for inbound and outbound | $34,999.00 |
Dimensions summary
You buy this connector as a yearly contract based on how many minutes of CTI usage you need. The three options set your annual allowance for inbound and outbound calls: 2.5 million, 5.5 million, or 10.5 million minutes per year. You pick one tier to match your expected call volume. Higher tiers cover more minutes under the same yearly term, so pricing scales with usage capacity rather than per user or per feature. All three tiers deliver the same connector; only the included minute allowance differs.
Top-of-mind questions for buyers
A minute measures telephony time handled through the connector, covering both inbound and outbound calls. Your yearly allowance pools all agent call time. Inbound and outbound minutes draw from the same annual total, so both call directions reduce the same pool.
No. The minute allowance covers connector usage only. Some connected systems charge separate API, transaction, or data fees. NovelVox bills these separately, quarterly in advance, based on expected usage. Any unused prepaid balance carries forward to the next quarter.
Each tier sets a fixed annual minute allowance under a yearly contract. To cover more call volume, you move to a tier with a larger allowance. The tiers differ only in included minutes, so contact NovelVox to confirm how overage beyond your chosen tier is handled.
www.novelvox.com
Helpful?
Vendor refund policy
As per Contract
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
NovelVox provides 24X7 global support for all products. Write to us at support@novelvox.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Novelvox Smart CTI Connector embeds within SAP C4C for agents to get the work done quickly for faster resolution with an integrated unified interface.
Enhance customer engagement and streamline agent workflows with NovelVox Smart CTI Connector for Creatio. The solution offers embedded call controls, screen pops, click to dial, and real time access to customer data, boosting agent productivity and delivering personalized service experiences.
Novelvox Smart CTI Connector embeds within OracleFusion Service Cloud for agents to get the work done quickly for faster resolution with an integrated unified interface.
Seamlessly integrate Microsoft Dynamics 365 with Amazon Connect to empower agents to manage inbound and outbound calls, SMS, and social media interactions within Dynamics 365. Agents can update their status, perform call actions, view customer profiles, and use wrap-up codes for better tracking and reporting.
Customer reviews
Financial Services
CTI connector review
Reviewed on Jul 29, 2025
Review provided by G2
What do you like best about the product?
The caller information appears in the form of Screen Pop along with the ability to log calls automatically.
What do you dislike about the product?
The component I dislike is the complex setup and configuration process and I've noticed some lagging in the calls.
What problems is the product solving and how is that benefiting you?
It solves the problem of switching between phone and CRM Systems such as salesforce. The benefit is that we are able to handle calls and customer data from a single screen hence saving time.
Chai M.
CTI Connector Review
Reviewed on Jul 23, 2024
Review provided by G2
What do you like best about the product?
Easy to use and user friendly interface.
What do you dislike about the product?
It can take time to load under VPN connectivity.
What problems is the product solving and how is that benefiting you?
Receiving and answering phone calls from the customer.