Deployed on AWS
A field service management platform for Telecom and Enterprises operators to schedule tasks, track milestones, real time updates, manage audits, and optimize resource allocation across wireline and wireless deployments and maintenance. Manage end-to-end project execution, Health & Safety compliances, vendor governance and spare inventory management.
Overview
Intelligent Field Operations for Faster Deployment and Service Delivery Field operations demand coordination, visibility, and operational control across workforce, projects, materials, vendors, and compliance processes. Neo Automata™ Workforce Management (WFM) provides a unified digital platform that connects back-office teams, field engineers, contractors, and operational systems in real time, ensuring seamless execution from planning through completion. Built for both greenfield and brownfield environments, the platform enables telecom operators and infrastructure providers to improve execution quality, accelerate deployments, enhance workforce productivity, and maintain governance across complex multi-vendor ecosystems.
Key Challenges Addressed in Field Service Management
- Inconsistent field quality leading to defects, non-compliance, and rework
- Limited visibility into job progress, milestones, and SLA adherence
- Fragmented project documentation across multiple systems
- Material and inventory mismatches between stores and installed assets
- Inefficient workforce scheduling, dispatch, and field coordination
- Cost and revenue leakage caused by inaccurate vendor reporting and billing
Core Solution Modules :
1. WorkForce Management
Corrective Maintenance
- Schedule and dispatch fault restoration activities
- Assign tasks based on engineer skills and availability
- Track field execution in real time
- Capture Root Cause Analysis (RCA) and Reason for Outage (RFO)
- Optimise resource allocation
Business Impact: Reduced truck rolls, improved workforce utilisation, and faster Mean Time to Repair (MTTR).
Preventive Maintenance
- Automate preventive maintenance schedules
- Conduct structured site inspections
- Standardise maintenance procedures and compliance checks
Business Impact: Reduced fault occurrence and improved service quality consistency.
2. Project Portfolio Management (PPM)
Project Progress Management
- Plan, assign, and validate project milestones
- Enable workflow-driven approvals
- Monitor progress through dashboards and early-warning indicators
- Trigger downstream finance processes via integration
Project Documentation Management
- Capture photos, videos, checklists, permits, and as-built records at source
- Maintain a central repository for project information
Business Impact: Improved project visibility, faster approvals, predictable delivery, and a single source of truth.
3. Material & Spare Inventory Management
- Track material consumption and spare utilisation
- Maintain accurate inventory visibility
- Reconcile spare inventory against installed assets
- Improve inventory governance and asset accountability
Business Impact: Accurate inventory records, reduced losses, and elimination of billing discrepancies.
4. Health, Safety & Compliance Management
- Enforce safety and operational compliance processes
- Conduct field audits and inspections
- Manage Permit-to-Work workflows
- Support fleet management for field operations
Business Impact: Improved workforce safety, consistent field quality, and reduced rework and compliance risks.
5. Vendor Governance & Performance Management
- Monitor vendor performance, volumes, and quality metrics
- Manage KPI-driven vendor scorecards and ratings
- Automate vendor billing, invoicing, and rate-card validation
- Improve operational accountability and governance
Business Impact: Better vendor performance management, greater transparency, and reduced cost leakage.
Measurable Business Outcomes
Organisations implementing Neo Automata™ WFM can realise:
- 20% Faster Rollouts through streamlined workflows and intelligent field operations
- 25% Better Project Timelines with real-time visibility, milestone tracking, and proactive issue management
- 20% Faster Service Response through optimised workforce scheduling and field coordination
- 30% Higher Operational Efficiency through automation, standardisation, and improved resource utilisation
Who Benefits
- Field Operations Teams
- Project Management Offices (PMO)
- Network Deployment Teams
- Supply Chain & Inventory Functions
- Infrastructure & Integration Teams
- Vendor Management Organisations
Enterprise-Ready Platform Flexible Deployment Deploy on AWS, private/public cloud environments, or on-premises infrastructure.
Scalable Operations Designed to support large-scale, multi-region and multi-tenant telecom operations.
Open Integration Framework Integrates with OSS, BSS, ERP, GIS, Asset Management, Inventory and third-party operational platforms.
The Result
- Faster execution
- Fewer site revisits
- Better service quality
- Shorter deployment cycles
- Improved operational governance
- Enhanced Productivity
Pricing Request a private offer tailored to your specific requirements on integrations, hosting and support, by emailing us at contactus@tatacommunications.com
Highlights
- Optimize workforce planning, scheduling and dispatch through intelligent automation and mobile-enabled execution. Improve workforce productivity, accelerate service response time and enhance compliance, enabling up to 20% faster network rollouts and service fulfilment.
- Gain real-time visibility across jobs, milestones, SLAs, inspections, approvals and project documentation. Proactively identify bottlenecks and drive execution excellence, delivering up to 25% reduction in deployment timelines.
- Strengthen governance across vendors, quality processes, assets and inventory while automating billing validation and reconciliation. Improve operational control and resource utilization, achieving up to 30% higher operational efficiency.
Details
Delivery method
Deployed on AWS
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Pricing
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Dimension | Description | Cost/12 months |
|---|---|---|
Neo Automata™ Core WFM Platform | Digitize corrective and preventive maintenance workflows for field operations. The platform provides role-based user access and an Android mobile application that enables field teams to capture real-time site data and images. The listed price represents a single license unit supporting up to 100 users. Contact contactus@tatacommunications.com for a private offer covering your integration, hosting, support and deployment requirements. | $5,000.00 |
Project Portfolio Management | Manage the complete project lifecycle through structured task management, reusable milestone templates, resource allocation, risk tracking, and execution monitoring. The solution improves delivery visibility, governance, and control across projects. The listed price represents a single license unit supporting up to 100 users. Contact contactus@tatacommunications.com for a private offer covering your integration, hosting, support and deployment requirements. | $5,000.00 |
Spare Inventory Management | Track spare parts across warehouses, field locations, and operational sites. The solution provides end-to-end visibility into stock movement, consumption, availability, and location, helping improve inventory control and spare-part utilization. The listed price represents a single license unit supporting up to 100 users. Contact contactus@tatacommunications.com for a private offer covering your integration, hosting, support, and deployment requirements. | $5,000.00 |
Health & Safety at Work | Digitize field workforce onboarding, fleet operations, Permit-to-Work processes, safety compliance, and quality audits through a unified platform. The solution improves operational control, regulatory compliance, auditability, and workplace safety. The listed price represents a single license unit supporting up to 100 users. Contact contactus@tatacommunications.com for a private offer covering your integration, hosting, support and deployment requirements. | $5,000.00 |
Vendor Governance | Manage vendor governance through KPI monitoring, service-performance tracking, commercial validation, and billing-cycle oversight. The solution improves accountability, operational efficiency, cost control, and visibility into vendor performance. The listed price represents a single license unit supporting up to 100 users. Contact contactus@tatacommunications.com for a private offer covering your integration, hosting, support, and deployment requirements. | $5,000.00 |
Vendor refund policy
Please email us at contactus@tatacommunications.com for any clarification.
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Delivery details
Software as a Service (SaaS)
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Resources
Vendor resources
Support
Vendor support
TCTS provides support for Neo Automata™ Workforce Management, including product setup, configuration, updates, and ongoing usage assistance.
For support levels and pricing structure, email us at contactus@tatacommunications.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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