As customer needs change and diversify, many companies are faced with the need to provide new services and enhance functionality in a flexible and timely manner to improve the customer experience. On the other hand, changes in IT systems increase the risk of IT system outages, which can lead to significant economic losses for companies and reduced customer satisfaction. Companies must balance the trade-off between innovation and functional development of IT systems and ensuring stable operation and reliability. However, it is difficult to strike a balance between innovation and reliability in conventional IT systems and operations due to the lack of communication between development and operations, the wide range of impacts associated with release operations, and the fact that release operations are performed manually. The concept of SRE aims to maximize the value provided to customers while maintaining a balance between reliability and innovation by eliminating factors that hinder innovation and reliability, such as the introduction of SLI/SLO, microservices, and automation of release operations.

In addition, today's IT systems are being operated and managed in a wide range of environments, from traditional on-premise IT system management to the use of cloud services and multi-cloud environments, and complex systems combining multiple services are being built through the use of microservice architectures and other means. In addition, complex systems combining multiple services are being built through the use of microservices architecture and other means. While IT systems are becoming more diverse, many organizations are still following the conventional operational practices. The concept of SRE is to solve the aforementioned operational issues with human resources who have knowledge of both software development and operations, aiming to realize efficient system operations.

The SRE comprehensive support consulting service provided by Sreake is based on the knowledge of SRE, understanding of advanced technologies, and extensive experience in providing SRE support to clients in a variety of industries. Based on our SRE knowledge, understanding of advanced technologies, and extensive experience in providing SRE support to clients in various industries, we help clients improve the operation of their IT systems, develop infrastructure platforms, and bring in-house production to their organizations to achieve more efficient operations, improved reliability, and accelerated business.

Scope of support

1. Development of monitoring infrastructure We will ensure "observability" of system status and user behavior trends through the development of the monitoring infrastructure such as the development of a monitoring environment using AWS's "Cloud Watch" or the introduction of cloud-scale monitoring services such as "Datadog" and "NewRelic". (Logs, metrics, synthetic monitoring, APM, RUM) In addition to the development of the above monitoring infrastructure, we will also support the formulation and visualization of product SLI/SLO. Datadog Enterprise

2. Development of CI/CD environment We will improve development productivity indicators, such as the 4keys, through the advancement of the CI/CD infrastructure, such as the development of a CI/CD environment using AWS's "CodeCommit", "CodeBuild", "CodeDeploy", and "CodePipeline", or the introduction of cloud-scale Git management and CICD services such as "GitHub" and "GitLab", and manifest checks using OSS products such as "Pluto" and "Polaris".

3. Application modernization By loosening the coupling of monolithic applications, extracting them into components, and creating an environment for improving the development experience, we will keep up with rapid changes in the market environment and create a situation in which applications that incorporate new needs can be released quickly.

4. Establishment of SRE, Platform Engineering, and CCoE teams Establishment of SRE, Platform Engineering, and CCoE teams In order to reduce operational burden and improve development productivity, we will not only provide the technical support mentioned above, but also support organizational reform and team establishment.