Sold by: USERTESTING
Deployed on AWS
UserTesting, a SaaS leader in experience research and insights, is fundamentally changing the way digital products and experiences are built and delivered by helping organizations get insights from customers throughout the process-from concept to execution.
4.4
Overview
The UserTesting Human Insight Platform enables companies to make customer-informed decisions quickly and at scale. Built on top of a world-class, on-demand sourcing engine, customers can receive fast, high quality, opt-in feedback from UserTesting's proprietary and partner-sourced audience networks around the world. UserTesting offers the industry's most comprehensive experience research solution. Unlike approaches that track user behavior or collect customer listening data on live experiences, then try to infer what that data means, UserTesting enables companies to get input directly from customers-earlier in the process, pre-launch-helping to mitigate risk, reduce guesswork, and bring experience data to life with human insight. The UserTesting Human Insight Platform allows companies to observe, listen to, and communicate with their customers as they interact with products, apps, campaigns, and experiences. This enables brands to empathize with and understand their customers' perspectives better, so they can build products and experiences that customers love. UserTesting is a leader in the Forrester Wave for Experience Research Platforms, and a leader on G2 and TrustRadius, and has been a trusted company of top brands for 15+ years. UserTesting is headquartered in San Francisco, California, and has more than 3,000 customers including 75 of the Fortune 100 companies.
For custom pricing, EULA, or a private contract, please cloudpartners@usertesting.com for a private offer. Please view UserTestings' addendum to AWS Marketplace here: UserTesting Customer Terms and Conditions - https://www.usertesting.com/privacy-center/terms-of-use-enterprise-client
Highlights
- Burberry partnered with UserTesting to integrate customer insights into their workflow, enhancing their app and personalized content strategy. This initiative led to a 200% increase in customer interactions with personalized content and improved their App Store rating from 4.6 to 4.9. Burberry identified pain points and optimized digital and in-store experiences, fostering greater customer engagement and satisfaction. https://www.usertesting.com/resources/customers/burberry
- Amazon leveraged UserTesting to gain insights from existing and potential sellers, which helped enhance the Seller Central platform. By understanding the needs and pain points of their users, they improved the interface to be more intuitive and effective, ultimately boosting seller satisfaction and engagement. This approach enabled Amazon to continuously refine the platform based on dynamic customer feedback. https://www.usertesting.com/resources/customers/amazon-seller-central
- Panera Bread used UserTesting to redesign their catering website, integrating customer feedback to improve the user experience. This led to a 9% increase in conversion rates and an 18% rise in revenue per visit. The feedback allowed Panera to streamline their site's functionality, enhance customization options, and ensure a seamless ordering process that mirrors the warmth of their cafe experience. https://www.usertesting.com/resources/customers/panera-bread
Details
Sold by
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata or Vanta. Review certifications and security standards before purchase.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
UserTesting AWS Adv. Ed. | 2,000 Session Units/2 Seats | $30,000.00 |
Dimensions summary
This listing offers one contract option: the Advanced Edition with 2,000 Session Units and 2 Seats. You pay a single upfront commitment for these bundled quantities. Session Units meter your testing usage, where each test is a complete study with recruited participants, tasks, and results. Seats define how many named users can access the platform. Both quantities are fixed under this contract, so pricing does not scale automatically with added usage or users. To adjust capacity beyond these amounts, you contact the vendor for a different arrangement.
Top-of-mind questions for buyers
A Session Unit meters your testing usage. Each test is a complete study with recruited participants, tasks, and results. As you run studies, you draw down from your 2,000 committed Session Units. The unit tracks study activity, not the number of platform users.
The contract bundles a fixed 2,000 Session Units and 2 Seats. These quantities do not scale automatically. If you exhaust your Session Units, you contact the vendor to arrange added capacity. No extra usage is billed automatically beyond the committed amount.
Both quantities are fixed in one bundled contract, so neither drives a variable bill. Seats set how many named users access the platform. Session Units meter your testing activity. You pay one upfront commitment covering both, regardless of how you split usage.
www.usertesting.com
Helpful?
Vendor refund policy
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
The UserTesting team is available to provide both tactical and strategic best practice guidance through Education,Support, Customer Success Management and Professional Services.
Award-winning resources and support are included with UserTesting subscriptions:
- UserTesting University: Unlimited access to live, instructor-led workshops, quick connect sessions, more than 100 free, on-demand courses to provide a deeper dive into platform features, best practices, tips, tricks, methodologies, and a publicly searchable knowledge base that provides comprehensive platform user guides, how-to's, and product documentation.
- UserTesting Community: Ask questions, share ideas, and network with UserTesting's customer community of like-minded professionals. Gain access to exclusive content and discussions and get rewarded for participation.
- Customer Support Team: Get help when you need it from an award- winning team with both research and technical expertise. Customers that don't have a dedicated Customer Success Manager can also access all of the resources and support included with their subscription plans, including UserTesting University, UserTesting CommUnity, Customer Support team, plus UserTesting Success team-a centralized team for success management. In addition to the resources and support that are included with UserTesting subscriptions, there are supplemental packages that customers can select:
- Premier Support: Customers get faster technical support response times and access to guidance from research and UX experts.
- Professional Services: Includes Consulting Services, Audience Services, and Insights Services where customers can engage with experience research experts who can address their specific needs and ensure ongoing success.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
From Feature management to Experimentation and Data Analytics to User Engagement, Hackle helps businesses accelerate their growth through data-driven decisions.
Customer reviews
Luciana S.
Quick Access to Real Users with an Intuitive Dashboard and Rich Video Insights
Reviewed on Jun 11, 2026
Review provided by G2
What do you like best about the product?
UserTesting offers quick and convenient access to real users, where it captures feedback and usability testing results
The program has simplified launch and testing procedures and no extensive orientation or training required
We get screen captures and video recordings, which obtains qualitative insights about a product
The software allows a large participant pool, which brings a robust turnaround times
UserTesting is resourceful in ensuring that we get usability issues right on time, mostly earlier during the program development phase
The process of testing is done across mobile apps, websites and other digital spaces
The dashboard we get from UserTesting is very intuitive and it helps us in reviewing all the recordings and responses from participants
The program has simplified launch and testing procedures and no extensive orientation or training required
We get screen captures and video recordings, which obtains qualitative insights about a product
The software allows a large participant pool, which brings a robust turnaround times
UserTesting is resourceful in ensuring that we get usability issues right on time, mostly earlier during the program development phase
The process of testing is done across mobile apps, websites and other digital spaces
The dashboard we get from UserTesting is very intuitive and it helps us in reviewing all the recordings and responses from participants
What do you dislike about the product?
Start ups and small teams finds UserTesting very expensive and above their budgets
The program needs the recruitment of specialized teams or audiences, which might be expensive and challenging
The program needs the recruitment of specialized teams or audiences, which might be expensive and challenging
What problems is the product solving and how is that benefiting you?
We use UserTesting to validate the effectiveness of a product, program, or website before it gets launched
UserTesting is very impressive in helping us identify all the usability problems and the impacts they may have to users experience
The app helps us to avoid guess work when dealing with product design and development
UserTesting ensures we get direct feedback from our customers, something that makes us more informed and confident
We understand the way users interact with our digital products and services, ensuring that we update when needed
This software is resourceful to the market teams, where it helps them evaluate campaigns, messages and content shared
UserTesting is very impressive in helping us identify all the usability problems and the impacts they may have to users experience
The app helps us to avoid guess work when dealing with product design and development
UserTesting ensures we get direct feedback from our customers, something that makes us more informed and confident
We understand the way users interact with our digital products and services, ensuring that we update when needed
This software is resourceful to the market teams, where it helps them evaluate campaigns, messages and content shared
Sambit Kumar B.
UserTesting Makes Gathering Genuine Feedback Fast and Simple
Reviewed on Jun 06, 2026
Review provided by G2
What do you like best about the product?
UserTesting is a platform where two types of people can register: business users and testers. Business users can list their new or upcoming features and select specific testers to try them out and share their own genuine feedback. The tests are mostly four types: unmoderated, live conversation, small live conversation, and short tests. For testers, a certain amount is allocated for completing each test, and once it’s approved, you can receive your compensation through PayPal. Tester can get 50+ tests within a week and they pay very well compared with their competitors. Task's are related to UI / UX design and core business talk. Easy onboarding with a sample qualifying task.
What do you dislike about the product?
Sometimes, business users don’t provide enough details about the task. At times, the prototype and Figma pages also don’t work properly. Around 10–20% of tasks come with real tasks that take 20+ minutes to complete, but the pay is still low.
What problems is the product solving and how is that benefiting you?
Business user can get one platform where they can list their upcoming features evaluation and ratings before going to production. As tester they can consider as freelancer job which pay well and per task by giving some genuine feedback.
Telecommunications
Quick Recruiting, but Too Limited for Flexible User Testing
Reviewed on May 19, 2026
Review provided by G2
What do you like best about the product?
It's quick for recruiting to get quick findings, and has more or less ways to do quick user testing
What do you dislike about the product?
It's limited in its capabilities. It's missing certain methods such as click test. It's limited in types of questions and formats you can use
What problems is the product solving and how is that benefiting you?
They have new releases often, but it's still leaving a lot to be desired
Anchal J.
UserTesting: Real Feedback Made Simple That Improves Products
Reviewed on May 04, 2026
Review provided by G2
What do you like best about the product?
The best thing about UserTesting is getting fast video feedback from real people so you can see exactly how they use your product.
What do you dislike about the product?
The main thing I dislike about UserTesting is its high price, which can be too expensive for smaller companies or individual creators.
What problems is the product solving and how is that benefiting you?
UserTesting takes the guesswork out of product decisions by letting you watch real people use your product. That saves time and money because you can catch mistakes early. It also shows you exactly where users get stuck, so you can improve the experience and avoid spending money building features that nobody ends up liking.
Gonzalo M. G.
UserTesting Streamlines Recruiting and Delivers Consistently Relevant Insights
Reviewed on Apr 18, 2026
Review provided by G2
What do you like best about the product?
UserTesting helps me enormously when it comes to recruiting relevant users. It has made it easier for us to streamline our research process and consistently gather highly relevant insights.
What do you dislike about the product?
It’s very expensive, and it doesn’t offer the most relevant integrations—especially when it comes to bringing in data that wasn’t collected through UserTesting.
What problems is the product solving and how is that benefiting you?
It helps us quickly gather feedback on our digital products from the right users, and it doesn’t require much extra effort on our side.