Sold by: USERTESTINGÂ
Deployed on AWS
UserTesting, a SaaS leader in experience research and insights, is fundamentally changing the way digital products and experiences are built and delivered by helping organizations get insights from customers throughout the process-from concept to execution.
4.4
Overview
The UserTesting Human Insight Platform enables companies to make customer-informed decisions quickly and at scale. Built on top of a world-class, on-demand sourcing engine, customers can receive fast, high quality, opt-in feedback from UserTesting's proprietary and partner-sourced audience networks around the world. UserTesting offers the industry's most comprehensive experience research solution. Unlike approaches that track user behavior or collect customer listening data on live experiences, then try to infer what that data means, UserTesting enables companies to get input directly from customers-earlier in the process, pre-launch-helping to mitigate risk, reduce guesswork, and bring experience data to life with human insight. The UserTesting Human Insight Platform allows companies to observe, listen to, and communicate with their customers as they interact with products, apps, campaigns, and experiences. This enables brands to empathize with and understand their customers' perspectives better, so they can build products and experiences that customers love. UserTesting is a leader in the Forrester Wave for Experience Research Platforms, and a leader on G2 and TrustRadius, and has been a trusted company of top brands for 15+ years. UserTesting is headquartered in San Francisco, California, and has more than 3,000 customers including 75 of the Fortune 100 companies.
For custom pricing, EULA, or a private contract, please cloudpartners@usertesting.com for a private offer. Please view UserTestings' addendum to AWS Marketplace here: UserTesting Customer Terms and Conditions - https://www.usertesting.com/privacy-center/terms-of-use-enterprise-clientÂ
Highlights
- Burberry partnered with UserTesting to integrate customer insights into their workflow, enhancing their app and personalized content strategy. This initiative led to a 200% increase in customer interactions with personalized content and improved their App Store rating from 4.6 to 4.9. Burberry identified pain points and optimized digital and in-store experiences, fostering greater customer engagement and satisfaction. https://www.usertesting.com/resources/customers/burberry
- Amazon leveraged UserTesting to gain insights from existing and potential sellers, which helped enhance the Seller Central platform. By understanding the needs and pain points of their users, they improved the interface to be more intuitive and effective, ultimately boosting seller satisfaction and engagement. This approach enabled Amazon to continuously refine the platform based on dynamic customer feedback. https://www.usertesting.com/resources/customers/amazon-seller-central
- Panera Bread used UserTesting to redesign their catering website, integrating customer feedback to improve the user experience. This led to a 9% increase in conversion rates and an 18% rise in revenue per visit. The feedback allowed Panera to streamline their site's functionality, enhance customization options, and ensure a seamless ordering process that mirrors the warmth of their cafe experience. https://www.usertesting.com/resources/customers/panera-bread
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Dimension | Description | Cost/12 months |
|---|---|---|
UserTesting AWS Adv. Ed. | 2,000 Session Units/2 Seats | $30,000.00 |
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Vendor support
The UserTesting team is available to provide both tactical and strategic best practice guidance through Education,Support, Customer Success Management and Professional Services.
Award-winning resources and support are included with UserTesting subscriptions:
- UserTesting University: Unlimited access to live, instructor-led workshops, quick connect sessions, more than 100 free, on-demand courses to provide a deeper dive into platform features, best practices, tips, tricks, methodologies, and a publicly searchable knowledge base that provides comprehensive platform user guides, how-to's, and product documentation.
- UserTesting Community: Ask questions, share ideas, and network with UserTesting's customer community of like-minded professionals. Gain access to exclusive content and discussions and get rewarded for participation.
- Customer Support Team: Get help when you need it from an award- winning team with both research and technical expertise. Customers that don't have a dedicated Customer Success Manager can also access all of the resources and support included with their subscription plans, including UserTesting University, UserTesting CommUnity, Customer Support team, plus UserTesting Success team-a centralized team for success management. In addition to the resources and support that are included with UserTesting subscriptions, there are supplemental packages that customers can select:
- Premier Support: Customers get faster technical support response times and access to guidance from research and UX experts.
- Professional Services: Includes Consulting Services, Audience Services, and Insights Services where customers can engage with experience research experts who can address their specific needs and ensure ongoing success.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Shivani B.
Access Frustrations, Promising Platform
Reviewed on Nov 26, 2025
Review provided by G2
What do you like best about the product?
I use UserTesting because the platform values human opinions over AI-generated content, which I find meaningful. Their website boasts smooth animations and an intuitive user interface, enhancing my experience even though they currently don't offer a dedicated app for participants from India. I appreciate the platform's transparency; they promptly inform whether new participants can join, which saves time and prevents unnecessary waiting. Additionally, I am aware from online forums about the potential to earn well through participating in studies on UserTesting, which motivates my desire to get involved. Despite the issues with logging in, accessing the user interface via a Chrome browser is a seamless experience.
What do you dislike about the product?
I find it frustrating that UserTesting does not consistently allow me to participate in studies, especially since I am from India and they state that participants are accepted from every region. It's disappointing to encounter repeated login issues that prevent me from participating because there are seemingly enough respondents already. This lack of access is disappointing because it prevents me from engaging in user studies and sharing my perspectives, despite the platform's claim to accept participants globally.
What problems is the product solving and how is that benefiting you?
I use UserTesting to participate in user studies, earning money for my time and opinions, which values human insights over AI-generated content.
Danny C.
Great for Panel Sampling, Needs Improvement in In-App Coding
Reviewed on Nov 18, 2025
Review provided by G2
What do you like best about the product?
I really appreciate UserTesting for its ability to allow me to listen to audio and watch videos while coding the transcript simultaneously. This feature facilitates a seamless flow in reviewing research and brings a degree of efficiency to my work. Moreover, I find immense value in UserTesting’s panel sampling and recruitment features. These functionalities greatly enhance my process of gathering qualitative market insights and user feedback, which is crucial for the validation of designs and product bets.
What do you dislike about the product?
I wish I had more control over how I code in UserTesting and the ability to save quotes directly within the app. The current functionality doesn't allow for this, or I don't understand how to do it, and I find myself missing features like those offered by Dovetail, which our organization doesn't have access to. I use to use a connector between testing and DT in my last org. That was super helpful.
What problems is the product solving and how is that benefiting you?
I use UserTesting for qualitative validation of designs, reviewing UX research. It benefits me by providing panel sampling and recruitment, even though I'm not the primary user and wish it had in-app coding features like Dovetail.
Financial Services
Positive experience of recently returning to UserTesting
Reviewed on Nov 13, 2025
Review provided by G2
What do you like best about the product?
Good quality system with most of the features you'd expect from a market leader. Reasonably easy to use. Continuous improvement of the software (e.g. recent AI offering). Good support when you need it.
What do you dislike about the product?
Can be difficult to know exactly what features to use that will get the right result for the particular needs of the project you're working on
What problems is the product solving and how is that benefiting you?
Finding out from users what works and what doesn't on existing apps and website and on prototypes and systems in development.
Ryan .
Usability Testing with Instant Insights
Reviewed on Nov 11, 2025
Review provided by G2
What do you like best about the product?
I really appreciate UserTesting for its ability to provide valuable insights from people outside of our organization, which helps in understanding consumer sentiment effectively. The feature that allows me to build surveys easily is something I find incredibly useful, as it streamlines the process of gathering user feedback. Additionally, the unmoderated reviews are a standout feature for me, providing genuine and uninterrupted consumer responses. The process of setting up UserTesting is straightforward and uncomplicated, making the initial use seamless and efficient.
What do you dislike about the product?
I find that the word clouds feature doesn't work sometimes, and other result analysis features don't make sense at times.
What problems is the product solving and how is that benefiting you?
UserTesting enables us to gather opinions from external users, test design concepts, and understand consumer sentiment. It eases building surveys and offers valuable unmoderated reviews, enhancing our design and experience validation process.
Kelly J.
Effortless Participant Recruitment and Seamless Panel Management
Reviewed on Nov 11, 2025
Review provided by G2
What do you like best about the product?
We can host our own panel in UserTesting with our customers, without the hassles of manual maintenance. If we want to, we can also easily reach out to the public panel - it's easy to fill research studies with participants. The team at UserTesting have also been great, from implementation right through to regular catch ups on feature updates and general questions.
What do you dislike about the product?
As with any research, analysis remains the most challenging aspect. I appreciate any tools that can assist with this stage of the process. While the AI features in UserTesting are useful for providing a high-level overview, truly deep insights still require human interpretation and analysis.
What problems is the product solving and how is that benefiting you?
UserTesting helps us better understand user problems before and whilst we are solving them, to ensure we solve the right problems. It helps us connect with customers we might not have had a chance to. It reduces development time and rework, and not releasing the wrong solution.