Amazon Connect Ignite: Fixed-Price Contact Center Setup by optimate.me

Go live on Amazon Connect in approx 4-6 weeks, for a fixed price. optimate.me deploys a production-ready voice contact center in your AWS account with a best-practice touch-tone IVR, queue routing, 100% call recording, conversational analytics and out-of-the-box reporting, then trains your team and supports you through 7 days of hypercare.

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Ignite gets a production-ready Amazon Connect contact centre live in approx. 4-6 weeks, for a fixed price. It's built for organisations that want to move voice to the cloud quickly and without risk: a clear touch-tone menu, sensible routing, every call recorded and analysed, and reporting from day one. No custom integrations or complex design decisions slow it down.

WHAT YOU GET

Amazon Connect instance in your AWS account (Sydney region), with new phone numbers claimed
One touch-tone (DTMF) IVR on the 3x3 model: up to 3 options, each with up to 3 sub-options
Up to 5 queues, 2 routing profiles and one business-hours schedule with public holidays and after-hours messaging
Text-to-speech prompts from your scripts
Amazon Connect agent workspace with statuses, quick connects, transfers, outbound calling and agent-initiated callback
100% call recording, stored securely in Amazon S3
Conversational analytics, transcription, sentiment, and PII redaction
Out-of-the-box real-time and historical reporting, plus live call monitoring for supervisors
Single sign-on with one identity provider, and all agents and supervisors loaded from your user list

HOW WE DELIVER Seven phases, each ending in a deliverable or sign-off: discovery, design, build, testing (system integration testing and UAT support), go-live readiness, train-the-trainer (two live sessions), and cutover with 7 days of hypercare. A project coordinator runs weekly status updates and a RAID log throughout.

WHAT YOU'LL NEED

An AWS account for Amazon Connect
Identity provider admin access for SSO
Call-flow requirements, prompt scripts, business hours and a user list (we provide a requirements template)
A project lead, UAT testers and trainers, with design and UAT sign-off within 3 business days

NOT INCLUDED Integrations and data dips, CRM connectors, speech recognition, chatbots, AI Agents, chat, email, messaging, Tasks, Cases, number porting, queued callback and custom reports. Most are available as fixed-price add-ons.

PRICING USD $23,500 fixed price (ex GST), transacted through an AWS Marketplace private offer. Add-ons such as number porting, chat, queued callback, an extra IVR or speech recognition are quoted at fixed prices in the same offer.

AWS AND LICENCE CHARGES This offer covers professional services only. Amazon Connect, Conversational Analytics, telephony and other AWS usage are billed to your AWS account. You are responsible for any AWS infrastructure charges incurred outside this AWS Marketplace transaction.

ABOUT OPTIMATE.ME optimate.me is a growth partner helping businesses get more from best-of-breed sales, marketing and customer service software, with offices in Auckland and Brisbane. Our Zendesk practice designs, builds and supports contact centres on Zendesk and Amazon Connect.

Live in approx. 4-6 weeks: a fixed-price, fixed-scope Amazon Connect launch from discovery to go-live, with 7 days of hypercare.
Every call captured and understood: 100% call recording, transcription and Conversational analytics with sentiment and PII redaction from the first call.
Built to grow: Amazon Connect best practice, ready for speech recognition, chat, email, integrations and AI Agents without a rebuild.

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