Overview
Glia has developed the world's leading digital engagement platform designed exclusively for the financial services industry. Glia provides many of the world's leading financial institutions with an end to end platform delivering seamless transitions between digital communications channels including but not limited to:
Digital Communication: Chat, Audio, Video Real Time Visual Context: Live Observation, CoBrowse, and Screen Share AI Deployment and Management Across Channels Messaging: Third Party Digital and Social Media Telephony: Offline Phone and SMS
Financial institutions partnering with Glia typically realize value within weeks, not months. The DCS platform is simple to implement, secure for the financial industry, and scalable for the enterprise.
Glia Hub supports digital first customer interactions. This comprehensive omnichannel service enables all customer communication modes: messaging, social media, digital voice, and video as well as integrations with traditional telephony. Industry leading CoBrowsing supplements each of the channel options. All functionality is tightly integrated with existing systems, presented in a unified agent desktop and managed via administrative dashboards.
For additional modules and custom configurations including Glia Call Visualizer, the AI Management module, and support for third party digital and social media, offline telephony, and SMS communications via private offer, please contact alliances@glia.com .
Highlights
- Increase customer satisfaction by 20% or greater
- Increase average conversion rates for digital applications by 4x's
- Reduce average call handling times of approximately 20%
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/36 months |
|---|---|---|
Glia DCS Hub SaaS | Glia Digital Customer Service - Hub w/250 Named Agent Licenses | $1,765,000.00 |
Vendor refund policy
Not Applicable
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