Sold by: Glia TechnologiesÂ
Overview
Glia has developed the world's leading digital engagement platform designed exclusively for the financial services industry. Glia provides many of the world's leading financial institutions with an end to end platform delivering seamless transitions between digital communications channels including but not limited to:
Digital Communication: Chat, Audio, Video Real Time Visual Context: Live Observation, CoBrowse, and Screen Share AI Deployment and Management Across Channels Messaging: Third Party Digital and Social Media Telephony: Offline Phone and SMS
Financial institutions partnering with Glia typically realize value within weeks, not months. The DCS platform is simple to implement, secure for the financial industry, and scalable for the enterprise.
Glia Hub supports digital first customer interactions. This comprehensive omnichannel service enables all customer communication modes: messaging, social media, digital voice, and video as well as integrations with traditional telephony. Industry leading CoBrowsing supplements each of the channel options. All functionality is tightly integrated with existing systems, presented in a unified agent desktop and managed via administrative dashboards.
For additional modules and custom configurations including Glia Call Visualizer, the AI Management module, and support for third party digital and social media, offline telephony, and SMS communications via private offer, please contact alliances@glia.com .
Highlights
- Increase customer satisfaction by 20% or greater
- Increase average conversion rates for digital applications by 4x's
- Reduce average call handling times of approximately 20%
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months |
|---|---|---|
Glia DCS Hub SaaS | Glia Digital Customer Service - Hub w/250 Named Agent Licenses | $1,765,000.00 |
Vendor refund policy
Not Applicable
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
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Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
24x7 online support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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86 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
John F.
Great Team and Screenshare, But Reporting Needs Improvement
Reviewed on Oct 15, 2025
Review provided by G2
What do you like best about the product?
The people at GLIA are amazing. I have never had a bad experience with someone at the company. Screenshare has always been a game changer for our users.
What do you dislike about the product?
Reporting could use an overhaul, allow scheduling and ensure data integrity between reports.
What problems is the product solving and how is that benefiting you?
AI use cases are amazing and GLIA is doing well to roll them out.
Kimberly B.
Seamless Setup, Enhances Workflow Significantly
Reviewed on Oct 15, 2025
Review provided by G2
What do you like best about the product?
I love Glia's high-quality technology and its better and easier-to-use recording and analytics functions compared to other options we considered. The setup process was really easy and seamless, which I enjoyed. The AI cortex wrap-up summary has been huge for saving time on documentation, particularly useful for team members with special needs. The automated summaries are a favorite feature, and I'm excited about potentially assisting operators with AI agents. The insights and capabilities it offers as a manager to review team activities easily without manually searching is a significant benefit.
What do you dislike about the product?
I find that the current functionality is limited by the inability to set a follow-up flag or function on calls. This is currently only available for chat and SMS, which limits efficiency when dealing with complex customer issues such as policy cancellations and reinstatements. These typically require multiple interactions across different departments and having a flagging system would streamline this process and improve follow-up capabilities.
What problems is the product solving and how is that benefiting you?
Glia streamlines our customer service with automated chat filtering and call distribution, ensuring a balanced workload. The AI cortex wrap-up drastically cuts documentation time, aiding team members with typing challenges. It's transformative for efficient workflow and documentation.
Abbas A.
Great Voice Assistant, No Complaints Yet
Reviewed on Oct 15, 2025
Review provided by G2
What do you like best about the product?
Voice assistant. We presently use Chat only, however, looking at the demos for voice, the voice assistant has shown the potential to solve a lot of our issues and help the members with ease.
What do you dislike about the product?
Nothing so far. The product that we currently use is working as intended, and is liked by both our members and agents.
What problems is the product solving and how is that benefiting you?
Helping members using Chat. Containing them in chat to start with, using co browsing, and transferring to calls, if needed, with a seamless transition.
Veronica B.
Great Features for Contact Centers, But Needs More Customization
Reviewed on Oct 15, 2025
Review provided by G2
What do you like best about the product?
All of the features that allow our contact center to best serve our membership
What do you dislike about the product?
THe lack of customizable settings to ensure that each queue is set up the way i want itKal
What problems is the product solving and how is that benefiting you?
It is taking some of the low level mundane calls away from my agents and allowing them to focus on higher priority calls
Banking
Great Automated Responses, But Too Generic
Reviewed on Oct 15, 2025
Review provided by G2
What do you like best about the product?
I have been a big fan of the live observation and seeing what page people are stuck on or to troubleshoot with them.
What do you dislike about the product?
Our GVA is essentially a glorified canned response and I am excited that we have options to step away from that.
What problems is the product solving and how is that benefiting you?
We were looking for a more robust chat experience, and glia has delivered excellent results for us.