Sold by: Glia Technologies
Overview
Glia has developed the world's leading digital engagement platform designed exclusively for the financial services industry. Glia provides many of the world's leading financial institutions with an end to end platform delivering seamless transitions between digital communications channels including but not limited to:
Digital Communication: Chat, Audio, Video Real Time Visual Context: Live Observation, CoBrowse, and Screen Share AI Deployment and Management Across Channels Messaging: Third Party Digital and Social Media Telephony: Offline Phone and SMS
Financial institutions partnering with Glia typically realize value within weeks, not months. The DCS platform is simple to implement, secure for the financial industry, and scalable for the enterprise.
Glia Hub supports digital first customer interactions. This comprehensive omnichannel service enables all customer communication modes: messaging, social media, digital voice, and video as well as integrations with traditional telephony. Industry leading CoBrowsing supplements each of the channel options. All functionality is tightly integrated with existing systems, presented in a unified agent desktop and managed via administrative dashboards.
For additional modules and custom configurations including Glia Call Visualizer, the AI Management module, and support for third party digital and social media, offline telephony, and SMS communications via private offer, please contact alliances@glia.com .
Highlights
- Increase customer satisfaction by 20% or greater
- Increase average conversion rates for digital applications by 4x's
- Reduce average call handling times of approximately 20%
Details
Sold by
Delivery method
Deployed on AWS
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months |
|---|---|---|
Glia DCS Hub SaaS | Glia Digital Customer Service - Hub w/250 Named Agent Licenses | $1,765,000.00 |
Vendor refund policy
Not Applicable
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
24x7 online support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Financial Services
Glia provides not only intuitive and innovative products, but superb service.
Reviewed on Jun 11, 2025
Review provided by G2
What do you like best about the product?
Along with providing a great product and smooth implementation process, Glia is an excellent partner. They don't sell you a product and leave you to it. Instead, they remain committed to your success long after implementation.
What do you dislike about the product?
There are a few, very small changes I would make to the platform's functionality, but overall Glia has exceeded our expectations.
What problems is the product solving and how is that benefiting you?
Glia allows us to expand our service footprint in the areas we serve by bring the branch to our members. It has also allowed us to simplify processes and mitigate fraud.
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Banking
Glia has made engagements with our members and customers easier and effortless
Reviewed on Jun 06, 2025
Review provided by G2
What do you like best about the product?
State of the art tech. Easy to use. Excellent R&D. Glia is always striving to enhance their already great platform and to expand their platform offerings. Response time for assistance is excellent. Our assigned CSM is a superstar. Everyone from every department over at Glia we have worked with has been great. I am not only our main admin/super user in Glia, but I have to help out my team as a user/operator quite often. So, I get to work with a lot of aspects of the platform and highly recommend Glia and keep recommending Glia to other Credit Unions when given the chance.
What do you dislike about the product?
I do wish we could have a log in for us to be able to mirror the reporting live tab onto a display for the contact center agents to be able to see what the manager side sees (average handle time, service levels, abandonment rate, etc). Other contact center platforms I have used have allowed the company a log in to be able to display the live stats to the contact center on monitors throughout the contact center area.
What problems is the product solving and how is that benefiting you?
With Glia we can roll all incoming engagements from our 2 companies into one queue for our Member Services/Customer Services department to handle. It has freed up the confusion and need to have one platform for chatting on our website and within OLB, one platform for texting, one platform for co-browsing and screen sharing, one platform for video and one platform for calls. Glia allows us to offer to our members all types of different communication choices so our members can engage with us the way they want to.
Banking
It's a simple tool for calls and chats.
Reviewed on May 27, 2025
Review provided by G2
What do you like best about the product?
The Call Center IVR feature works well for Direct Federal's simple needs.
What do you dislike about the product?
I wish I could create customized reports. I wish the Live IVR Call Center Operator review could better display Idle Time, vs Interaction Time, vs Wrap Time a little better.
What problems is the product solving and how is that benefiting you?
My Team can receive inbound calls and chats through one platform allowing me to more easily evaluate each channel's results. It also gives my Team the ability to view members who are navigating through our website and Online Banking site resulting in more efficient interactions with members who struggle with navigation or technology.
Sean L.
We keep adding more and more features!
Reviewed on May 27, 2025
Review provided by G2
What do you like best about the product?
We started using Glia as a chat provider several years ago. Then we expanded by adding their Virtual Assistant both on our public facing site and our Online Banking & Mobile App. We've now just added their Voice solution to handle our IVR and entire Contact Center team. The functionality of everything is amazing. The support through the implementations of the different features was great. Our ongoing support has also been phenomenal!
What do you dislike about the product?
There really haven't been any. I would have said the reporting available is lacking, but that's gotten so much better and you'll have no problem finding what you're looking for.
What problems is the product solving and how is that benefiting you?
Glia has made my contact center much more efficient. I can streamline engagements from all avenues (chat, phone, and video) so that I can actually staff to meet needs. Additionally, the quality control process has gotten so much easier for my management team. They can review calls in a fraction of the time it used to take.
Nick R.
Quality experience on the road to a solid rollout
Reviewed on May 23, 2025
Review provided by G2
What do you like best about the product?
The simplicity of the use - across all platforms - is a major benefit. The support teams have been incredible, as well!
What do you dislike about the product?
There are certain things we would like to have within the system - mostly reporting - that we would like to have more granular.
What problems is the product solving and how is that benefiting you?
It's eliminating a multi-product approach