Sold by: Helpshift
Helpshift believes that you should make the most of amazing AI and Bot capabilities to automate across every digital channel. That is the reason our licensing model does not rely on per agent costs or cost per channel Our tiers are Essentials Business Elite
4.3
Overview
Helpshift Features Tiers
Essentials. Everything you need to start down the path of offering next generation digital support to your customers. When you get started with Helpshift Essentials, you lay the foundation to organize and optimize your digital support for automation at scale. It includes a complete ticketing suite with case management, agent desktop, and basic administrative tools to help supervisors manage their team. Digital channels to engage with customers through email support, mobile in app and web messaging, plus live chat.
Business. Everything you get with Essentials, then supercharged to amplify service at scale. Helpshift Business gives you the option to add Answer Bot, AI powered issue classification and custom bot builder which adds up to massive automation and cost savings across your digital channels. You can also integrate with outside CRMs or analytics platforms, or track the impact with the Advanced Analytics built into Helpshift Business.
Elite The most advanced digital customer support platform. Designed to help you make the most of AI issue classification and bots to automate workflows from beginning to end. Armed with high API limits to connect workflows across systems, more ways to visualize data, and controls to manage teams with actionable, to the second operational data. With Elite, you have got everything you need to courageously open every digital touchpoint and automate great conversation at scale.
Highlights
- Helpshift believes that you should make the most of amazing AI and Bot capabilities to automate across every digital channel.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Essentials | Essentials Product includes 5,000 Issues/ 10,000 FAQ's | $1,200.00 |
Business | Business Product includes 10,000 Issues/ 20,000 FAQ's | $7,800.00 |
Elite | Elite Product includes 15,000 Issues/ 30,000 FAQ's | $13,900.00 |
Dimension | Cost/unit |
|---|---|
10,000 bot interactions | $1,000.00 |
Additional FAQ interactions overage Essentials package | $0.10 |
Additional Issues overage Elite package | $0.60 |
Additional FAQ interactions overage Elite package | $0.20 |
Additional Issues overage Essentials package | $0.20 |
Additional Issues overage Business package | $0.50 |
Additional FAQ interactions overage Business package | $0.20 |
Dimensions summary
You choose one of three package tiers: Essentials, Business, or Elite. Each package includes a set volume of Issues and FAQ interactions. Essentials includes 5,000 Issues and 10,000 FAQ interactions. Business includes 10,000 Issues and 20,000 FAQ interactions. Elite includes 15,000 Issues and 30,000 FAQ interactions. Each package has matching overage units for Issues and FAQ interactions that bill when you exceed your included volume. A separate unit covers 10,000 bot interactions. This structure lets you pick a base tier and add usage as your player support needs grow.
Top-of-mind questions for buyers
An Issue is a support conversation your team handles, often needing agent involvement or resolution. An FAQ interaction is a player viewing self-service help content. Each package includes separate volumes for both. They meter independently, so heavy self-service use draws down FAQ interactions without touching your Issue count.
You keep working without interruption. Usage beyond your included volume bills through matching overage units tied to your package. Each package has its own Issue overage unit and FAQ interaction overage unit. These charges apply per additional interaction above your included amount.
The 10,000 bot interactions unit meters separately from your package Issues and FAQ interactions. It covers automated conversations handled by bots. You add it independently of your chosen tier. It does not draw down your included Issue or FAQ volumes, and it bills on its own.
www.helpshift.com
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Vendor refund policy
No refunds
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Computer Games
Lightning-Fast Onboarding, Easy to Use, and Straight-forward Interface
Reviewed on Jul 16, 2026
Review provided by G2
What do you like best about the product?
Ease of use, lightning fast onboarding, straight-forward interface.
What do you dislike about the product?
Some limits in the deafult bots (identify bot), limited native dashboards, outdated (at times) UI.
What problems is the product solving and how is that benefiting you?
Taking care of all our incoming tickets, arranging it into the proper (mapped) queue's, timed automations and custom bots.
Sean T.
Highly Customizable, But Setup Needs Streamlining
Reviewed on Jul 15, 2026
Review provided by G2
What do you like best about the product?
I like Helpshift for its opportunity for customization. I can automate, create my own tags, and track my own data, which gives me the power to have complete ownership of how the platform operates.
What do you dislike about the product?
There's a lot of manual work that has to happen to set up all the automation tags, custom fields, and everything. There should really be an AI assistant that can help with this based on a request. Also, the initial setup was fairly challenging because there was a lot to learn, and I had to do it all myself.
What problems is the product solving and how is that benefiting you?
Helpshift makes it easy to handle incoming tickets from my players and allows for customization, automation, and data tracking, giving me complete ownership of the platform.
Jesus P.
Easy Navigation, Trusted Engagement
Reviewed on Jul 15, 2026
Review provided by G2
What do you like best about the product?
I find Helpshift super easy to navigate compared to other CRMs, which I really like.
What do you dislike about the product?
I find that intents are not the best for gaming.
What problems is the product solving and how is that benefiting you?
We use Helpshift to build trust and engage players, enhancing our connection with them.
Computer Games
Reliable support platform for streamlining operational workflows
Reviewed on Aug 02, 2025
Review provided by G2
What do you like best about the product?
As a team lead, I appreciate the clear ticket management system and automation tools that reduce manual workload, Also Helpshift’s in app messaging enables faster resolution times and improves the customer experience while keeping agents organized
What do you dislike about the product?
Reporting features could be more detailed especially for tracking agent performance and customer satisfaction trends
What problems is the product solving and how is that benefiting you?
Helpshift reduces query overload through automation and smart ticketing. It helps my team respond faster and staying organized and focus ing on critical issues boosting overall efficiency
Nico C.
Helpshift Review
Reviewed on Jan 20, 2025
Review provided by G2
What do you like best about the product?
Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks especially when following with customers and also answering their queries.
What do you dislike about the product?
It doesn't have a mobile app. The app is hard to use on the phone
What problems is the product solving and how is that benefiting you?
It helps me solve the fact that everything is all in one app from FAQ's, templates, tags, articles and also private notes. It's super easy to use