Sold by: Helpshift
Helpshift believes that you should make the most of amazing AI and Bot capabilities to automate across every digital channel. That is the reason our licensing model does not rely on per agent costs or cost per channel Our tiers are Essentials Business Elite
Overview
Helpshift Features Tiers
Essentials. Everything you need to start down the path of offering next generation digital support to your customers. When you get started with Helpshift Essentials, you lay the foundation to organize and optimize your digital support for automation at scale. It includes a complete ticketing suite with case management, agent desktop, and basic administrative tools to help supervisors manage their team. Digital channels to engage with customers through email support, mobile in app and web messaging, plus live chat.
Business. Everything you get with Essentials, then supercharged to amplify service at scale. Helpshift Business gives you the option to add Answer Bot, AI powered issue classification and custom bot builder which adds up to massive automation and cost savings across your digital channels. You can also integrate with outside CRMs or analytics platforms, or track the impact with the Advanced Analytics built into Helpshift Business.
Elite The most advanced digital customer support platform. Designed to help you make the most of AI issue classification and bots to automate workflows from beginning to end. Armed with high API limits to connect workflows across systems, more ways to visualize data, and controls to manage teams with actionable, to the second operational data. With Elite, you have got everything you need to courageously open every digital touchpoint and automate great conversation at scale.
Highlights
- Helpshift believes that you should make the most of amazing AI and Bot capabilities to automate across every digital channel.
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.
Dimension | Description | Cost/month |
|---|---|---|
Essentials | Essentials Product includes 5,000 Issues/ 10,000 FAQ's | $1,200.00 |
Business | Business Product includes 10,000 Issues/ 20,000 FAQ's | $7,800.00 |
Elite | Elite Product includes 15,000 Issues/ 30,000 FAQ's | $13,900.00 |
Dimension | Cost/unit |
|---|---|
10,000 bot interactions | $1,000.00 |
Additional FAQ interactions overage Essentials package | $0.10 |
Additional Issues overage Elite package | $0.60 |
Additional FAQ interactions overage Elite package | $0.20 |
Additional Issues overage Essentials package | $0.20 |
Additional Issues overage Business package | $0.50 |
Additional FAQ interactions overage Business package | $0.20 |
Vendor refund policy
No refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Nico C.
Helpshift Review
Reviewed on Jan 20, 2025
Review provided by G2
What do you like best about the product?
Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks especially when following with customers and also answering their queries.
What do you dislike about the product?
It doesn't have a mobile app. The app is hard to use on the phone
What problems is the product solving and how is that benefiting you?
It helps me solve the fact that everything is all in one app from FAQ's, templates, tags, articles and also private notes. It's super easy to use
Leave a comment0 comments
Emre Y.
Best support ticket sdk
Reviewed on Oct 29, 2023
Review provided by G2
What do you like best about the product?
Integration with unity and configuration of notifaction and app settings are very easy. Also offline faq feaure is very good.
What do you dislike about the product?
We want to update cuurent sdk to new version which named SDK X to use new features but new one doesn’t have offline faq feature.
What problems is the product solving and how is that benefiting you?
Every day some of our millions of players easily use this system to share their problems. So we can focus on improving our games.
SHIVAM A.
Helpshift helps in Revolutionizing Customer Service Experience
Reviewed on Jun 08, 2023
Review provided by G2
What do you like best about the product?
Helpshift is a game-changer when it comes to customer service. One of its best attributes is its smooth omnichannel support features. With Helpshift, companies provides assistance across different channels, including web, mobile apps, and messaging networks. This makes sure that prospects can reach out for support through their preferred routes, resulting in a a lot more personalized and hassle-free support experience.
What do you dislike about the product?
Although Helpshift provides several positive aspects, one probable disadvantage is the learning curve related to its superior attributes. The program offers extensive customization alternatives and robust automation features, which might need some time to training to fully make use of. However, Helpshift gives documentation, training supplies, and assistance resources to help individuals in beating this initial learning bend.
What problems is the product solving and how is that benefiting you?
Helpshift successfully handles a number of problems confronted by customer support teams. First of all, it centralizes customer interactions through different routes into a single program. This reduces the necessity to switch between several applications or platforms, streamlining the assistance process and lowering the likelihood of overlooking or duplicating client queries. This centralized tactic enhances effectiveness and assures a regular support encounter throughout channels.
Christopher H.
Marvel Snap- worst support client
Reviewed on Mar 30, 2023
Review provided by G2
What do you like best about the product?
Absolutely nothing @Steven L. He does not provide any customer support with responses
What do you dislike about the product?
You deliver generic comments without supporting the platform you are assigned to
What problems is the product solving and how is that benefiting you?
Am a marvel snap player and your support platform does nothing except provide generic responses with no real customer feedback. It's useless!!!!
Banking
Helpshift is great tool for customer service
Reviewed on Mar 24, 2023
Review provided by G2
What do you like best about the product?
Helpshift can be integrated with many other resources and systems to make attending easier. When it comes to attending to customers, it offers a variety of possibilities to search for information.
What do you dislike about the product?
The attention must be regular. Sometimes a tag not put in the correct place must compromise the chat, either disappearing messages or not sending them.
What problems is the product solving and how is that benefiting you?
Firstly, Helpshift helps with the bots solving the first client contact. If it cannot be solved, it directs to an agent. Through this product, we can assist and help our clients with their demands.