Sold by: Zendesk
Deployed on AWS
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Overview
As champions of customer service, Zendesk provides the complete customer service solution that's easy to use and scales with your business.
Trusted by over 160,000 businesses, Zendesk enables personalized and effortless conversational experiences across any channel and device. Setting your teams up for success with a powerful workspace that centralizes all conversations and empowers agents with the out-of-the-box tools they need to solve the issue at hand.
Powered by AWS, our open and flexible platform integrates with the rest of your tech stack, giving you a complete view of your customer with built-in analytics and automations. We have over 1,200+ pre-built integrations in our Marketplace, as well as the tools to create and configure custom experiences. Zendesk connects natively to AWS - simplifying the process of building with Zendesk. Learn more http://zendesk.com/aws .
Core capabilities:
- Support across web, social, and mobile channels
- AI-powered bots
- Knowledge management
- Unified agent workspace
- Routing and intelligence
- Pre-built and custom integrations
- Real-time reporting and analytics
Please DO NOT PURCHASE via this public offering as you will be billed without gaining access to Zendesk. For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@zendesk.com , for a private offer.
Highlights
- Conversational experiences: Meet your customers where they are, providing support over messaging, live chat, social, email, or voice.
- Unified agent workspace: Manage and respond to customers from one unified workspace, with complete customer context-including 1,200+ pre-built integrations.
- Automations, Bots and intelligence: Built-in routing, workflows, and analytics to automate repetitive tasks, optimize your business, and increase agent productivity
Details
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Features and programs
Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Suite Enterprise | Deliver personalized customer experiences at scale | $219.00 |
Suite Team | Get the CX fundamentals right | $69.00 |
Suite Growth | Cost-effectively meet rising support volumes | $115.00 |
Suite Professional | Improve collaboration and streamline operations | $149.00 |
Dimension | Cost/unit |
|---|---|
Additional usage fees as agreed upon in MSA | $0.01 |
Additional usage fees as agreed upon in Service Order | $0.01 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Our people are your people - Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk. https://support.zendesk.com/hc/en-us
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
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10
In Contact Center, CRM, IT Business Management
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10
In Contact Center
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25
In Contact Center
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Multi-Channel Support
Provides support across web, social, mobile, messaging, live chat, email, and voice communication channels
AI-Powered Customer Service
Includes AI-powered bots and intelligent routing capabilities for automated customer interactions
Agent Workspace Integration
Centralized workspace with comprehensive customer context and over 1,200 pre-built integrations
Knowledge Management
Comprehensive knowledge base system for managing and organizing customer support information
Real-Time Analytics
Built-in real-time reporting and analytics tools for tracking and optimizing customer service performance
Cloud Contact Center Platform
AI-powered cloud platform with native applications for omnichannel engagement, customer experience analytics, and workforce management
AI-Powered Agent Assistance
Includes virtual agents, agent assist capabilities, AI trainer, and generative AI solutions for enhanced customer service interactions
Omnichannel Engagement
Supports multiple communication channels with streamlined workflows and comprehensive customer context for agents
Integration Capabilities
Provides over 70 out-of-the-box integrations with a shared data model, reporting, dashboards, and workflow automation
Vertical-Specific Solutions
Offers purpose-built industry solutions with specialized workflows and core system integrations for Financial Services, Healthcare, and Retail sectors
Messaging Channels
Support for multiple communication channels including web, mobile app, WhatsApp, Instagram, and Google Business Messages
AI-Powered Automation
Advanced AI-driven bot experiences for creating and deploying self-service chatbot interactions
Authentication Mechanism
User authentication support using JSON Web Tokens (JWT) for secure access
Routing Capabilities
Skill-based routing for intelligent conversation distribution among support agents
Reporting and Analytics
Advanced dashboard with team performance reports, agent availability tracking, and customer satisfaction survey capabilities
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
No security profile
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Standard contract
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Customer reviews
0 ratings
0 AWS reviews
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6493 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Nelvitia P.
Zendesk Support; Consistent and Responsive Support Platform
Reviewed on Sep 11, 2025
Review provided by G2
What do you like best about the product?
Zendesk has assisted us in consolidating customer engagement, where we use chats, emails and social media for a robust communication
The interface is accessible, impressive and clean, for quality navigation
The tracking system that Zendesk has is excellent and timely
The reporting solutions from the app has powerful real time reporting capabilities
The interface is accessible, impressive and clean, for quality navigation
The tracking system that Zendesk has is excellent and timely
The reporting solutions from the app has powerful real time reporting capabilities
What do you dislike about the product?
Zendesk Support makes customer interaction more robust and ideal, with impressive consolidation capabilities, but to acquire all these services, some extra money is necessary
The tool lacks solid conversation analytical capabilities which is essential
The tool lacks solid conversation analytical capabilities which is essential
What problems is the product solving and how is that benefiting you?
We create customer tickets with Zendesk Support, which makes it easy for customers prioritization.
We track the team performance and incase there are areas for improvement, significant changes are made
We create a consistent customer support, and we get a suitable knowledge base that has bots that offer responses
We track the team performance and incase there are areas for improvement, significant changes are made
We create a consistent customer support, and we get a suitable knowledge base that has bots that offer responses
Vithika G.
Zendesk support-one stop for all the customers tickets
Reviewed on Sep 08, 2025
Review provided by G2
What do you like best about the product?
Zendesk provides platform for our app customers to log their tickets and issues..
It easy dashboard and link with jira helps to easily raise jira’s for customers issues and track them in jira
It easy dashboard and link with jira helps to easily raise jira’s for customers issues and track them in jira
What do you dislike about the product?
Zendesk helped in solving many problems
It has helped to keeping track of multiple projects and user issues
App is providing a platform to create tickets by users which are visible to us on zendesk
It has helped to keeping track of multiple projects and user issues
App is providing a platform to create tickets by users which are visible to us on zendesk
What problems is the product solving and how is that benefiting you?
Complain management
Help desk
Self service
Dashboard to keep track of issues
Links with jira
Help desk
Self service
Dashboard to keep track of issues
Links with jira
Dileep D.
Highly Beneficial, Reliable Support Tool
Reviewed on Sep 06, 2025
Review provided by G2
What do you like best about the product?
I find Zendesk Support Suite very beneficial and useful. I appreciate the valuable insights it provides. The overall experience with the software is so good that I don't feel the need to use any other tools alongside it. Everything about it works well for my needs.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
n/a
Computer & Network Security
I have been using Zendesk for more than 3 years now, I find it to be very user friendly.
Reviewed on Sep 02, 2025
Review provided by G2
What do you like best about the product?
1. It's user-friendly interface
2. Self explanatory
3. Management of internal and external queries
2. Self explanatory
3. Management of internal and external queries
What do you dislike about the product?
Nothing at the moment. But may be looking at improving it's functionalities as per the market trends.
What problems is the product solving and how is that benefiting you?
Auto closing tickets and integration with some of our internal apps.
Health, Wellness and Fitness
Excellent choice for customer support
Reviewed on Sep 01, 2025
Review provided by G2
What do you like best about the product?
After using other similar platforms, I find the ease of use and customizability, as well as various app integration into ZenDesk one of the best, I enjoy working with this platform, everything is clear and structured, can keep track of my data well. Everything is easy to implement, I use it daily to provide customer support for multiple brands.
What do you dislike about the product?
So far everything has been great, I'd like to have more help centers available, but that's just on my plan.
What problems is the product solving and how is that benefiting you?
Makes communication with customers easier, I am able to see all the interaction history in one place, can integrate my own apps, i.e. the CRM, connect it to OpenAI or simply get apps form the marketplace.