Sold by: Zendesk
Deployed on AWS
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
4.3
Overview
As champions of customer service, Zendesk provides the complete customer service solution that's easy to use and scales with your business.
Trusted by over 160,000 businesses, Zendesk enables personalized and effortless conversational experiences across any channel and device. Setting your teams up for success with a powerful workspace that centralizes all conversations and empowers agents with the out-of-the-box tools they need to solve the issue at hand.
Powered by AWS, our open and flexible platform integrates with the rest of your tech stack, giving you a complete view of your customer with built-in analytics and automations. We have over 1,200+ pre-built integrations in our Marketplace, as well as the tools to create and configure custom experiences. Zendesk connects natively to AWS - simplifying the process of building with Zendesk. Learn more http://zendesk.com/aws .
Core capabilities:
- Support across web, social, and mobile channels
- AI-powered bots
- Knowledge management
- Unified agent workspace
- Routing and intelligence
- Pre-built and custom integrations
- Real-time reporting and analytics
Please DO NOT PURCHASE via this public offering as you will be billed without gaining access to Zendesk. For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@zendesk.com , for a private offer.
Highlights
- Conversational experiences: Meet your customers where they are, providing support over messaging, live chat, social, email, or voice.
- Unified agent workspace: Manage and respond to customers from one unified workspace, with complete customer context-including 1,200+ pre-built integrations.
- Automations, Bots and intelligence: Built-in routing, workflows, and analytics to automate repetitive tasks, optimize your business, and increase agent productivity
Details
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You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Suite Enterprise | Deliver personalized customer experiences at scale | $219.00 |
Suite Team | Get the CX fundamentals right | $69.00 |
Suite Growth | Cost-effectively meet rising support volumes | $115.00 |
Suite Professional | Improve collaboration and streamline operations | $149.00 |
Dimension | Cost/unit |
|---|---|
Additional usage fees as agreed upon in MSA | $0.01 |
Additional usage fees as agreed upon in Service Order | $0.01 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Our people are your people - Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk. https://support.zendesk.com/hc/en-us
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
10
In Contact Center, CRM, IT Business Management
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10
In Contact Center
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25
In Contact Center
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Multi-Channel Support
Support delivery across web, social, mobile, messaging, live chat, email, and voice channels
Unified Agent Workspace
Centralized workspace for managing and responding to customer interactions with complete customer context and access to 1,200+ pre-built integrations
AI-Powered Automation
Built-in AI-powered bots, routing, and workflows to automate repetitive tasks and optimize business processes
Knowledge Management
Knowledge management system for organizing and accessing customer service information
Real-Time Analytics and Reporting
Built-in analytics and real-time reporting capabilities for monitoring performance and business optimization
Omnichannel Engagement Platform
Native omnichannel engagement applications including voice engagement, studio and routing capabilities for customer interactions across multiple channels
AI-Powered Automation
AI-powered virtual agents, agent assist, AI trainer, and generative AI solutions for automating customer service processes and enhancing agent capabilities
Unified Analytics and Reporting
Integrated customer experience analytics with live and explore standard reporting, dashboards, and workflows accessible through a single pane of glass interface
Workforce and Knowledge Management
Workforce engagement management, employee collaboration tools, and knowledge management capabilities with over 70 out-of-the-box integrations
API Access and Extensibility
API access and open platform architecture with a common data model enabling custom integrations and extensions
Multi-Channel Messaging Support
Enables customer engagement across website, mobile app, social media channels including WhatsApp, Instagram, and Google Business Messages with live chat, email, and voice capabilities.
AI-Driven Chatbot Deployment
Supports creation and deployment of AI-driven bot experiences across web, native applications, and messaging channels for automated customer interactions.
Intelligent Conversation Routing
Includes skill-based routing and IntelliAssign functionality to automatically distribute conversations based on agent capabilities and availability.
Advanced Analytics and Reporting
Provides advanced dashboard with team performance reports, agent availability reports, CSAT surveys, and conversation analytics for performance monitoring.
Conversation Automation and Context Management
Offers advanced automations, auto-resolve capabilities, live translation, and conversation APIs to maintain context-driven messaging experiences across interactions.
Standard contract
No
No
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Customer reviews
Alex A.
Rock Solid Platform
Reviewed on Mar 20, 2026
Review provided by G2
What do you like best about the product?
We’ve centralized all of our customer support within Zendesk and proactively onboard customers into the platform, which has greatly improved organization and visibility. Its extensive API makes automation straightforward and powerful. We also make strong use of the knowledge base for support articles, release notes, and customer-facing forms. The level of customization is nearly limitless, allowing us to tailor the platform exactly to our workflows and operational needs.
What do you dislike about the product?
Zendesk can be complex to configure, especially when setting up advanced workflows and automations. That said, their support articles, community resources, and support team are very helpful in overcoming that learning curve. Cost can also become a factor depending on team size and feature usage, but when fully utilized, the platform delivers significant value.
What problems is the product solving and how is that benefiting you?
Zendesk enables us to manage a moderate volume of email and phone support tickets within a single system, ensuring nothing falls through the cracks. It provides our customers with a consistent and reliable support experience while helping our team stay organized and efficient.
Vernon R.
Customer Care Director
Reviewed on Mar 20, 2026
Review provided by G2
What do you like best about the product?
Ease of use, consistent feature updates, support online
What do you dislike about the product?
Enterprise solution, so can be intimidating for small business without training, agent seat price per month
What problems is the product solving and how is that benefiting you?
Omni-channel support for worldwide clients and their customers
Dmitry .
Good ticketing SaaS
Reviewed on Mar 20, 2026
Review provided by G2
What do you like best about the product?
We are lucky enough to use their light legacy plan. It is sufficient for our needs.
What do you dislike about the product?
They have very strict spam filtering that you cannot really change. So some automated messages that we need in the inbox are going straight to spam.
What problems is the product solving and how is that benefiting you?
Email ticketing
Cameron S.
Seamless Communication with Stellar Ease of Use
Reviewed on Mar 20, 2026
Review provided by G2
What do you like best about the product?
I use Zendesk for Customer Service to communicate with our customers daily and I really enjoy its unique abilities. It makes internal and external communication very easy. Zendesk helps answer our customers' questions by allowing them to directly communicate with me and others at my company. The Macros feature, which automatically writes responses, is very nice when the demand for service tickets is high. I enjoy the ease of Zendesk; it has a nicely formatted inbox that allows easy maneuvering. The trainings Zendesk offers, specifically the AI training, help me find better ways to utilize all tools in Zendesk. I also really appreciate the help team and instructions that make it easy to get started.
What do you dislike about the product?
I do not dislike anything about Zendesk and I have been using it for over a year now.
What problems is the product solving and how is that benefiting you?
I use Zendesk for Customer Service to communicate with customers and internally. It solves customer questions and streamlines communication. The Macros feature eases high ticket demands, and AI trainings enhance utilization.
Michael K.
Does everything we need
Reviewed on Mar 20, 2026
Review provided by G2
What do you like best about the product?
Simple to use, unified interface for tickets and chat with customers
What do you dislike about the product?
Need to open a separate account with separate subscription for each of our business line
What problems is the product solving and how is that benefiting you?
Timely responses to customers