FARO is a leader in providing cloud solutions to the government marketplace. Identity Solutions offer government agencies and departments numerous opportunities for more growth, efficiency, and the development of new business models. FARO delivers a SaaS offering (engineered environment), testable code, and robust support based on several defined parameters that are documented in the onboarding process.
Highlights
Accelerating Time to Value for Application Users
Lowering Total Cost of Implementation and Operations
Increasing Security and Sustainability of the Solution
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
This listing offers two support options billed as units under a contract model. You choose FARO Premium Government SaaS Support or FARO HyperCare Government SaaS Support. Each is an independent support level, not a tiered upgrade path, so you select the one that matches your needs. Both are priced per unit, letting you set quantity to match your deployment. Subscriptions run on an annual basis and are paid in advance. FARO does not offer pro-rated licenses, so you pay for the full term regardless of when you start or stop use.
Top-of-mind questions for buyers
What does one unit of FARO Premium or HyperCare Government SaaS Support cover for billing?
The listing bills support by units under a contract model. Each unit maps to a defined quantity of support you set at ordering. Support offerings are structured into complexity-based licensing and tailored support blocks. Contact the vendor to confirm how many units your specific deployment requires, since sizing depends on scope and configuration.
How do Premium and HyperCare support differ mechanically for what I pay?
Both are per-unit support options under one contract. Neither is a tiered upgrade of the other; you pick the level matching your needs. Software support offerings follow IEEE-aligned maintenance programs delivering ongoing assistance. The vendor prices each separately, so your bill reflects the units of the level you select. Contact the vendor for scope specifics.
What happens to my cost if I stop using support partway through the term?
You pay for the full term regardless of when you start or stop. The vendor does not offer pro-rated licenses under any circumstances. Fees are due in advance and are non-refundable except where the vendor fails obligations in the service level agreement or a refund is required by law.
www.farosolutions.com
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SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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