FARO is a leader in providing cloud solutions to the government marketplace. Database Solutions offer government agencies and departments numerous opportunities for more growth, efficiency, and the development of new business models. FARO delivers a SaaS offering (engineered environment), testable code, and robust support based on several defined parameters that are documented in the onboarding process.
Highlights
Accelerating Time to Value for Application Users
Lowering Total Cost of Implementation and Operations
Increasing Security and Sustainability of the Solution
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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This listing offers two support options priced by units. You choose Premium Government SaaS Support or HyperCare Government SaaS Support. Both are billed under a contract commitment. You buy the quantity of units that matches your needs, so pricing scales with the number of units purchased. The two options are independent support levels, not stacked tiers. Subscriptions run as full-term agreements, generally on an annual basis, with fees due in advance. Pro-rated licenses are not offered, so you pay for the full term regardless of when you start or stop.
Top-of-mind questions for buyers
What does one unit of Premium or HyperCare Government SaaS Support represent for billing?
Support is structured through Feature and Capability Units for complexity-based licensing and Micro Service Blocks for tailored support. You buy the number of units that matches your scope. Units scale with the size and complexity of the support you need, so more units cover a wider or more complex support scope.
How do Premium and HyperCare Government SaaS Support differ mechanically for my bill?
They are two independent support levels, not stacked tiers. You choose one and buy units of it. Each is billed on its own under the contract commitment. You do not combine both; the option you select determines the support scope and how your unit charges accrue.
If I start or cancel mid-term, do I pay only for the months I use?
No. Pro-rated licenses are not offered. Subscriptions are sold as full-term agreements, generally annual, with fees due in advance. You pay the full term regardless of when you start or stop. Fees are non-refundable except where the SLA obligations are unmet or a refund is required by law.
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SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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