Overview
Freshcaller is an intuitive, all-in-one contact center solution that makes it easy for your agents to provide exceptional voice service. It is a modern phone system for sales and support teams. It is completely cloud-based which means you do not need anything more than a web browser and a working internet connection to make or receive phone calls. It has IVR, Call Recorder, Automatic Call Distributor, Reporting, and loads of other key phone functionalities.
Use-cases : Cloud telephony
Plans & Pricing : Each plan has different feature-set & pricing (freshcaller.com/pricing)
Some of the main features available in the most-popular plan (Enterprise) are:
Up to 5000 incoming minutes/month FREE Omnichannel Routing Speech Enabled IVR (Phone Trees) FREDDY Voicebot FREDDY Abandoned Call Metrics Service Level Monitoring Includes 5000 bot sessions/month Holiday Routing Advanced Call Metrics Call Barging Call Center Agent Statuses Call Recording Opt-out Agent Availability Report Queue Callback (Virtual Hold) Routing Automation Power Dialer Call Lifecycle Call Monitoring Pause Recordings IVR (Phone Trees) Custom Reports Call Conferencing Bring Your Own Carrier SIP Connections Agent Extensions Call Tagging Smart Escalations
DISCLAIMER : We have listed only one plan here(which is most popular), other plans can be procured via AWS Marketplace via Private offer.
For Additional queries, Different plan options, Custom / Volume Pricing via Private Offer please contact us at channels-awsportal@freshworks.com
Highlights
- Set up your contact center in just a few hours: Create a global contact center for your business that is affordable and scalable. Handle any call scenario with advanced inbound routing. Bring your own carrier (BYOC) or purchase numbers from 90+ countries.
- Develop a remote-ready workforce: Empower remote support and sales teams to collaborate in real-time and resolve complex issues. Virtual leaders can monitor call volumes and service level attainment while keeping track of important conversations.
- Reduce your agents workload: Lighten your workload for agents by using AI-powered voice bots that answer repetitive queries. Reduce wait times and offer reliable solutions with voice bots and speech-enabled IVR. Empower your agents to do their best work.
Details
Features and programs
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(2)
Financing for AWS Marketplace purchases
Pricing
Free trial
Dimension | Description | Cost/month |
|---|---|---|
Enterprise | For enterprise-grade support | $83.00 |
Pro | For high performance | $47.00 |
Growth | For fast growth | $18.00 |
Free | For getting started | $0.00 |
Vendor refund policy
Unless otherwise specified in these Terms or a Form or a Service Plan, all Subscription Charges are nonrefundable. No refunds shall be issued for partial use or non-use of the Service(s) by You provided however You shall be eligible for a pro-rated refund of the Subscription Charges for the remainder of the Subscription Term if You terminate Your Account as a result of a material breach of these Terms by Us.
Custom pricing options
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
We offer free support for all our customers. We provide a 247 email support and 245 Chat/Phone support hello@freshcaller.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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