Sold by: RingCentral
Deployed on AWS
RingCentral is the leading AI-powered cloud communications platform offering seamless phone, messaging, video, contact center, and virtual events solutions. Trusted by over 400,000 businesses worldwide, RingCentral enhances productivity and collaboration with reliable, secure, and easy-to-use tools. Elevate your business communications with RingCentral's innovative and comprehensive solutions.
4.2
Overview
RingCentral is the premier AI-powered cloud communications platform that revolutionizes the way businesses connect and collaborate. Offering an all-in-one solution, RingCentral integrates phone, messaging, video, contact center, and virtual events capabilities to provide seamless communication experiences. Trusted by over 400,000 businesses worldwide, RingCentral ensures that your business communications are reliable, secure, and efficient.
Key Features:
- AI-Powered Cloud Communications: Experience the future of business communication with AI-driven tools that enhance efficiency and customer engagement.
- Omni-channel Contact Center: With RingCX, connect with your customers across voice and over 20 digital touch points, ensuring a consistent and engaging customer experience.
- Reliable and Secure: RingCentral offers a 99.999% uptime SLA, guaranteeing uninterrupted communications and top-tier security for your business operations.
- Video Meetings and Virtual Events: Host smarter video meetings with AI-powered transcripts, summaries, and recordings. Manage comprehensive virtual, hybrid, and onsite events with ease.
- Integration with Popular Tools: Seamlessly integrate with platforms to enhance your workflow and maintain smooth communication across all your business tools.
Why Choose RingCentral?
RingCentral is recognized as a leader in cloud communications, offering an easy-to-use, scalable solution that meets the needs of businesses of all sizes. With AI-powered innovations and a commitment to reliability, RingCentral is the trusted choice for enhancing productivity and fostering seamless, secure communications.
Elevate your business communications with RingCentral's innovative and comprehensive solutions. Experience the future of cloud communications with AI-powered efficiency and reliability.
Highlights
- AI-Powered Cloud Communications: Enhance productivity with RingCentral's AI-driven phone, messaging, video, contact center, and virtual events solutions, designed for seamless business communication.
- Reliable and Secure: Trusted by over 400,000 businesses worldwide, RingCentral offers a 99.999% uptime SLA, ensuring uninterrupted and secure communications.
- Comprehensive Omnichannel Support: Connect with customers across voice and 20+ digital touchpoints with RingCX, our AI-first contact center solution that simplifies and enhances customer interactions.
Details
Sold by
Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata or Vanta. Review certifications and security standards before purchase.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Core | Up to 1000 users with reliable core phone system | $240,000.00 |
Advanced | Up to 1000 users with the supercharged phone system | $300,000.00 |
Ultra | Up to 1000 users with powerful telephony, video, chat, SMS and fax | $420,000.00 |
Dimensions summary
RingCentral offers three tiers priced per user, each supporting up to 1,000 users under a contract. The tiers build on each other. Core gives you a core phone system with calling and messaging. Advanced adds capabilities on top of Core, including multi-site management and integrations. Ultra includes everything in Advanced plus added telephony, video, chat, SMS, and fax features. You choose one tier based on the features and included allotments you need. Pricing scales with the number of user licenses you purchase.
Top-of-mind questions for buyers
Each user is one licensed person on your account, up to 1,000 users per tier. Every user gets a dedicated phone number at no added cost. You buy licenses per person, and your cost scales with the number of user licenses purchased in your chosen tier.
Core omits internet fax, automatic call recording, and multi-site admin. Advanced adds those plus CRM integrations, cost center management, and analytics. Ultra adds unlimited file storage, device analytics, and included webinar attendee licenses. You pick the tier matching the features and included allotments you need.
SMS and toll-free minute allotments increase by tier and are pooled across your account. Advanced and Ultra include larger SMS allotments than Core. When you use more than your included amount, extra toll-free minutes and SMS are available to purchase separately.
www.ringcentral.com
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Vendor refund policy
No refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
https://support.ringcentral.com/ 1 (888) 898-4591
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Contact Center
Top
10
In Contact Center, CRM
Top
25
In Healthcare & Life Sciences, Contact Center, Financial Services
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video conferencing with AI-powered transcripts, summaries, and recording functionality for meetings and virtual events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-Party Platform Integration
Integration capabilities with popular business tools and platforms to enhance workflow and maintain communication across business systems.
Omnichannel Communication Platform
Unified communications across voice, chat, email, and social channels with cloud-based contact center infrastructure.
AI-Powered Customer Journey Analytics
Sentiment analysis and customer journey analytics capabilities to track and optimize omnichannel customer experiences.
Microservices-Based Architecture
API-first development with microservices-based architecture built on AWS enabling rapid innovation and agility.
Workforce Engagement Management
Advanced tools for workforce engagement management to optimize employee productivity and engagement.
Composable CX Platform
Composable platform with productized capabilities including Core, Digital, AI, and WEM modules with marketplace and ecosystem integration.
Omnichannel Routing and Orchestration
Seamlessly orchestrates customer service workflows across multiple channels with AI-powered routing that intelligently guides customers through personalized journeys between self-service and agent-assisted experiences.
AI-Powered Conversational Automation
Delivers AI conversational bots and proactive outreach capabilities for self-service interactions, trained on the industry's largest customer experience dataset.
Real-Time Agent Guidance and Analytics
Provides real-time information, guidance, and actionable insights to agents during interactions, combined with workforce optimization and performance analytics for continuous improvement.
Cloud-Native Open Architecture
Built on an enterprise-grade, cloud-native platform with extensible open framework enabling seamless integration possibilities, rapid deployment, and global scalability.
Unified Knowledge Management and Digital Entry Points
Integrates knowledge management with multiple digital entry points including websites, mobile apps, and search capabilities to enable data-driven self-service and personalized customer interactions.
Standard contract
No
No
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Customer reviews
Sabina K.
Stable Cloud Voice with Great SIP Uptime and a Handy Mobile Softphone
Reviewed on Oct 07, 2026
Review provided by G2
What do you like best about the product?
The system offers very stable cloud voice technology. It ensures great SIP line uptime during busy donor campaigns weeks. The mobile softphone application is used by our remote program managers to take care of the donor calls irrespective of their location. The administrative web portal makes it easy for us to assign seats to users.
What do you dislike about the product?
The dashboard interface for the centrally integrated reporting becomes very crowded when the raw analytics have to be pulled. The licensing model itself makes the budgeting very difficult for operations at scale.
What problems is the product solving and how is that benefiting you?
RingEX offers a reliable communication channel for the whole of our company. It is effective in merging all our multiple communication channels under one administration umbrella.
Anonymous
Versatile and Reliable Communication Tool
Reviewed on Oct 06, 2026
Review provided by G2
What do you like best about the product?
I really like the texting and faxing features of RingEX. The phone calling is essential for my business, and the voicemail-to-email feature is incredibly convenient. It's great that I'm able to manage these tasks with the RingEX app on both my cell phone and laptop. Plus, the initial setup was a breeze with phone assistance from a RingEX associate. Being a customer for almost ten years with very few issues, I find the reliability and the support really reassuring.
What do you dislike about the product?
I have no dislikes.
What problems is the product solving and how is that benefiting you?
RingEX allows me to manage my business remotely with texting, calling, and faxing features, without being tied to a physical location.
Andrew G.
SAS Voicemail-to-Text and Call Screening Make RingCentral a Win
Reviewed on Oct 05, 2026
Review provided by G2
What do you like best about the product?
I’m all in. I really like the voicemail-to-text transfer and the call screening feature before callers leave a voicemail.
What do you dislike about the product?
The only downside was if you’re new to RingCentral, it can feel a bit challenging at first, but with RingCentral University the learning process is easy.
What problems is the product solving and how is that benefiting you?
The virtual agent is really awesome.
Financial Services
Intuitive RingEX Admin Portal—Easy Management, Possibly More Features Than We Need
Reviewed on Oct 05, 2026
Review provided by G2
What do you like best about the product?
What I find most helpful about RingEX is how easy it is to manage. The admin portal gives quick, straightforward access to user accounts, call logs, and phone number management, so administrators can make updates efficiently without needing extensive technical expertise. With an intuitive interface, centralized administration, and reliable performance, day-to-day management stays simple while still helping organizations maintain clear visibility and control over their business communications.
What do you dislike about the product?
I haven’t really run into any issues, but it may include more features than an organization of our size actually needs.
What problems is the product solving and how is that benefiting you?
They manage our 800 number for us, and it’s been straightforward and reliable.
Oliver B.
Multi-Level Call Menu Reduced Misroutes—After We Simplified the Depth
Reviewed on Oct 02, 2026
Review provided by G2
What do you like best about the product?
We're a mid sized office with sales, support, billing, and accounting all sharing one main number, and our old menu was this flat list that confused even our own new employees half the time, let alone customers. Built out a proper multi level menu instead, so pressing one option for support actually branches into sub options, billing questions versus technical issues, instead of dumping everyone into one general queue regardless of what they actually needed. Misrouted calls dropped noticeably once people could actually navigate to the right sub department themselves.
What do you dislike about the product?
Went a little overboard with how many levels deep I built it at first, had someone complain they pressed through three menus before finally reaching a person, had to flatten it back down once I realized I'd made it more confusing trying to be too specific.
What problems is the product solving and how is that benefiting you?
Not having calls land in the wrong department constantly has cut down a real source of frustration for both customers and whoever had to keep transferring people around. Building it too deep at first was a mistake I made myself, trying to cover every possible sub case instead of keeping it simple, had to walk that back once actual complaints made it obvious.