Call Center as a Service by Tech Holding

Are you paying too much for your call center? If you’re paying for services like RingCentral, Ooma, Justcall or the like, you’re paying too much. On top of the cost for software, paying for agents, equipment and workspaces can be cost prohibitive and managing these systems can be draining on your organization and your bottom line. Tech Holding’s Call Center as a Service leverages Amazon Connect which can fully replace the services you’re paying for at a fraction of the cost. Overall, Amazon Connect is an ideal solution for businesses looking to improve customer service while reducing costs.

Tech Holding will set up your Amazon Connect call center from scratch or we can migrate you to AWS from your existing services - you can even keep your phone numbers. Once your system is set up, it is managed by our engineering team to ensure reliability. From there, all you need to decide is what kind of service representative you need. Our highly trained service agents provide high-quality, personalized customer support, service desk personnel and NOC based support teams, 24x7.

**Amazon Connect Highlights: **

• Amazon Connect is a cloud-based, self-service contact center service that makes it easy for any business to provide superior customer service at a lower cost.
• Automatic call routing, call queues, and IVR.
• Integrations with a wide range of third-party tools and services, such as Salesforce and Zendesk, making it easy to integrate with your existing infrastructure.
• Easy scaling of your call center as your business grows, and you only pay for the resources you use, making it a cost-effective solution for businesses of all sizes.

**About Tech Holding’s Service Teams: **

• Customer Service Representatives: Support for key business processes and customer support and inquiries.
• Service Desk Representatives: Support for internal and consumer facing applications and day to day infrastructure support.
• NOC Engineering Representatives: Advanced L1, L2, L3 support staff to resolve any issues that your systems are facing.