Sold by: RingCentral
Deployed on AWS
RingCentral is the leading AI-powered cloud communications platform offering seamless phone, messaging, video, contact center, and virtual events solutions. Trusted by over 400,000 businesses worldwide, RingCentral enhances productivity and collaboration with reliable, secure, and easy-to-use tools. Elevate your business communications with RingCentral's innovative and comprehensive solutions.
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Overview
RingCentral is the premier AI-powered cloud communications platform that revolutionizes the way businesses connect and collaborate. Offering an all-in-one solution, RingCentral integrates phone, messaging, video, contact center, and virtual events capabilities to provide seamless communication experiences. Trusted by over 400,000 businesses worldwide, RingCentral ensures that your business communications are reliable, secure, and efficient.
Key Features:
- AI-Powered Cloud Communications: Experience the future of business communication with AI-driven tools that enhance efficiency and customer engagement.
- Omni-channel Contact Center: With RingCX, connect with your customers across voice and over 20 digital touch points, ensuring a consistent and engaging customer experience.
- Reliable and Secure: RingCentral offers a 99.999% uptime SLA, guaranteeing uninterrupted communications and top-tier security for your business operations.
- Video Meetings and Virtual Events: Host smarter video meetings with AI-powered transcripts, summaries, and recordings. Manage comprehensive virtual, hybrid, and onsite events with ease.
- Integration with Popular Tools: Seamlessly integrate with platforms to enhance your workflow and maintain smooth communication across all your business tools.
Why Choose RingCentral?
RingCentral is recognized as a leader in cloud communications, offering an easy-to-use, scalable solution that meets the needs of businesses of all sizes. With AI-powered innovations and a commitment to reliability, RingCentral is the trusted choice for enhancing productivity and fostering seamless, secure communications.
Elevate your business communications with RingCentral's innovative and comprehensive solutions. Experience the future of cloud communications with AI-powered efficiency and reliability.
Highlights
- AI-Powered Cloud Communications: Enhance productivity with RingCentral's AI-driven phone, messaging, video, contact center, and virtual events solutions, designed for seamless business communication.
- Reliable and Secure: Trusted by over 400,000 businesses worldwide, RingCentral offers a 99.999% uptime SLA, ensuring uninterrupted and secure communications.
- Comprehensive Omnichannel Support: Connect with customers across voice and 20+ digital touchpoints with RingCX, our AI-first contact center solution that simplifies and enhances customer interactions.
Details
Sold by
Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Core | Up to 1000 users with reliable core phone system | $240,000.00 |
Advanced | Up to 1000 users with the supercharged phone system | $300,000.00 |
Ultra | Up to 1000 users with powerful telephony, video, chat, SMS and fax | $420,000.00 |
Dimensions summary
RingCentral offers three tiers priced per user, each supporting up to 1,000 users under a contract. The tiers build on each other. Core gives you a core phone system with calling and messaging. Advanced adds capabilities on top of Core, including multi-site management and integrations. Ultra includes everything in Advanced plus added telephony, video, chat, SMS, and fax features. You choose one tier based on the features and included allotments you need. Pricing scales with the number of user licenses you purchase.
Top-of-mind questions for buyers
Each user is one licensed person on your account, up to 1,000 users per tier. Every user gets a dedicated phone number at no added cost. You buy licenses per person, and your cost scales with the number of user licenses purchased in your chosen tier.
Core omits internet fax, automatic call recording, and multi-site admin. Advanced adds those plus CRM integrations, cost center management, and analytics. Ultra adds unlimited file storage, device analytics, and included webinar attendee licenses. You pick the tier matching the features and included allotments you need.
SMS and toll-free minute allotments increase by tier and are pooled across your account. Advanced and Ultra include larger SMS allotments than Core. When you use more than your included amount, extra toll-free minutes and SMS are available to purchase separately.
www.ringcentral.com
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No refunds
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
https://support.ringcentral.com/ 1 (888) 898-4591
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
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25
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10
In Contact Center, CRM
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25
In Healthcare & Life Sciences, Contact Center, Financial Services
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video meeting functionality with AI-powered transcripts, summaries, and recording features for virtual, hybrid, and onsite events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-party Integration Support
Seamless integration capabilities with popular business tools and platforms to enhance workflow and maintain communication continuity.
Omnichannel Communication Platform
Unified communications across voice, chat, email, and social channels with cloud-based contact center software.
AI-Powered Customer Journey Analytics
Sentiment analysis and customer journey analytics capabilities to deliver proactive, predictive, and hyper-personalized experiences across channels.
Microservices-Based Architecture
API-first development with microservices-based architecture built on AWS enabling rapid innovation and agility.
Workforce Engagement Management
Advanced tools for workforce engagement management to optimize employee productivity and engagement.
Composable CX Platform
All-in-one composable platform with productized capabilities including Core, Digital, AI, and WEM components with marketplace and ecosystem integration.
Omnichannel Routing and Orchestration
Seamlessly orchestrates customer service workflows across multiple channels with AI-powered routing that intelligently guides customers through personalized journeys between self-service and agent-assisted experiences.
AI-Powered Conversational Automation
Delivers AI conversational bots and proactive outreach capabilities for self-service interactions, trained on the industry's largest customer experience dataset.
Real-Time Agent Guidance and Analytics
Provides real-time information, guidance, and actionable insights to agents during interactions, combined with workforce optimization and performance analytics for continuous improvement.
Cloud-Native Open Architecture
Built on an enterprise-grade, cloud-native platform with extensible open framework enabling seamless integrations, rapid deployment, and global scalability with embedded security.
Unified Knowledge Management and Digital Entry Points
Integrates knowledge management across digital entry points including websites, mobile apps, and search interfaces to enable data-driven self-service and personalized customer experiences.
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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No security profile
Standard contract
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Customer reviews
RISHABH Y.
RingEX Keeps Calls, Messages, and Team Communication Organized in One Place
Reviewed on Aug 11, 2026
Review provided by G2
What do you like best about the product?
What I like most about RingEX is that it keeps our day to day communication simple. I can manage calls, messages and team communication from one place without having to jump between different tools.
What do you dislike about the product?
One thing I don't like about RingEX is that some settings and features can feel a little confusing at first. It took me some time to get familiar with everything and there are occasional small glitches but overall it hasn't been a major issue for me.
What problems is the product solving and how is that benefiting you?
RingEX mainly helps us keep our calls and team communication in one place. It saves me from switching between different tool and makes it easier to keep track of conversations and follow ups. It's especially useful when things get busy and I need quick access to call history and messages.
Christine L.
Detailed Call Reports Make RingEX a Standout
Reviewed on Aug 11, 2026
Review provided by G2
What do you like best about the product?
The best part of RingEX is the ability to see detailed reports regarding calls.
What do you dislike about the product?
The only thing I dislike about RingEX is how hard it can be to find the information I need. With so many different ways to access details, it’s sometimes difficult to locate everything I’m looking for.
What problems is the product solving and how is that benefiting you?
RingEX helps solve the problem of not knowing what’s going on with calls. Being able to view detailed call log reports makes it much easier to understand call activity and stay on top of what’s happening.
Education Management
RingEX Makes School Communication Seamless in One Platform
Reviewed on Aug 11, 2026
Review provided by G2
What do you like best about the product?
RingEX help teacher communicate with students, parents, and staff through calls, video meeting, messaging, and file sharing from one platform
What do you dislike about the product?
RingEX is a communication platform, not a learning Management System (LMS), so it does not provide features like grading, assignment, or course management
What problems is the product solving and how is that benefiting you?
It is easy to use, works across desktop and mobile devices, and provides reliable communication for schools and educational institutions.
Sanit S.
Simple, Convenient All-in-One Platform for Calls and Team Communication
Reviewed on Aug 11, 2026
Review provided by G2
What do you like best about the product?
Easy to manage calls, messages, and team communication from one platform. The interface is simple, and it makes staying connected with the team much more convenient.
What do you dislike about the product?
mobile app can feel a little slow at times, and some settings take a while to get used to. It could also offer more customization options for call handling.
What problems is the product solving and how is that benefiting you?
makes it easier to manage calls and team communication in one place, reducing the need to switch between different tools. It helps us respond faster, stay organized, and collaborate more efficiently
Hammad .
Efficient Team Communication with Room for Improvement
Reviewed on Aug 11, 2026
Review provided by G2
What do you like best about the product?
I like that RingEX keeps calling and messaging in one place. It's simple and makes team communication easier. The initial setup was pretty easy, and it was straightforward to configure and get everything working.
What do you dislike about the product?
I find the interface a bit busy, and it can take me time to find certain settings. I feel the mobile experience could be smoother.
What problems is the product solving and how is that benefiting you?
I use RingEX to organize calls and messages, streamlining team communication without needing multiple tools.