Cisco Duo - Premier Edition

My main use case for Cisco Duo  is authentication. Currently, I am only using Cisco Duo  for authentication, which is the first piece. I cannot comment on the whole architecture because I don't work on that team. I would say I'm using Cisco Duo as an added security layer.

I can only talk to the human identities because that's the use case I have seen. I don't think we have, or at least I don't know if we have deployed it for the agentic use case.

The feature I like the most about Cisco Duo is the iWatch.

The benefit of using Cisco Duo's features for my organization is better security. We don't have to worry about changing passwords very often and things of that nature. Overall, it improves our security posture.

To improve Cisco Duo, wherever the team can try to reduce the number of clicks an end user needs to go through to authenticate would be good. Otherwise, I think it's pretty flawless.

I have been using Cisco Duo for maybe six years.

In all my years of using Cisco Duo, I've had maybe a couple of issues here and there, but there are so many different options to authenticate using Cisco Duo, so if one is not working, I can always revert to another. Thus, we've been able to work around things, and they come back up pretty soon as well. I think it has performed better than any other cloud platform.

Cisco Duo has scaled well with the growing needs of my organization, and because it's a cloud-based platform, we haven't really had any issues scaling the solution. It's been fairly seamless.

I'm sure Cisco Duo's customer service and technical support are great, but I haven't had to call them, which is a good thing.

On a scale from one to 10, I would rate Cisco Duo's customer service and technical support a 10 just because I haven't had to use them, but I'm sure they are top-notch because they are a Cisco-based company.

Prior to adopting Cisco Duo, I don't think we used anything else beforehand in my company, but I've used other products whenever I've accessed things that other companies are hosting. I've used Okta and Microsoft, which are not very seamless compared to Cisco Duo.

I was not part of the deployment team, so I can't really comment on that, but as an end user, my experience with Cisco Duo was pretty seamless.

Cisco Duo has definitely improved my operational efficiency and reduced costs in areas like authentication and IT support, as evidenced by a reduction in security tickets since we don't see too many password change requests or forgotten password calls anymore. Everything is Cisco Duo authenticated these days, so that has been a very positive change.

If Cisco Duo were removed, I guess we will have to use an inferior product from somebody else. I don't know how that's going to impact the end-user experience, but it's probably going to be worse.

I'm not sure exactly how Cisco Duo has helped our organization become more resilient to phishing attacks, so I'm probably not the right person to ask that question. But I'm guessing because most of our apps are secured behind Cisco Duo for authentication, that helps overall with phishing.

Before implementing Cisco Duo, I was concerned about increasingly sophisticated phishing or credential-based attacks, but because Cisco Duo keeps up with all those threats and things of that nature, we feel fairly secure using Cisco Duo.

As my organization adopts and deploys AI agents, most of the platforms we are deploying are secured behind Cisco Duo authentication. I'm not sure if deploying the agents includes Cisco Duo for those agents or not, but all those platforms we are using are secured behind Cisco Duo for authentication.

Looking back, Cisco Duo has helped me evolve my IAM  strategy from simple authentication to a more comprehensive identity security platform, though right now, the only use case I know is more human identification purposes. I'm pretty sure my company is looking into deploying it for agentic AI as well. Cisco Duo has helped me evolve my IAM  strategy.

When evaluating my identity strategy, I was not looking for a standalone MFA tool but rather a comprehensive identity security platform. I'm pretty sure we selected Cisco Duo because of its capabilities, not just for authentication, but for the overall solution. I think Cisco Duo represents more of a comprehensive security solution rather than just a standalone MFA tool.

The end-user experience stood out to me in my evaluation process, which is why my company selected Cisco Duo. The key capabilities beyond MFA that led me to choose Cisco Duo as my primary identity security partner include the end-user experience and the MFA piece, as well as the fact that Cisco has many other security solutions and is a very trusted company. That helps the overall story because all the other solutions work seamlessly together, making Cisco Duo a great solution.

We have expanded our usage of Cisco Duo. On a scale from one to 10, I would rate Cisco Duo overall a 10 and advise other organizations to go for Cisco Duo. They've been solid over the years, and they innovate and come up with better security every time. I would give them a 10 out of 10. I would also say don't compromise on such a crucial security posture item by getting something that's free but also far less secure, like Microsoft. My overall review rating for Cisco Duo is 10 out of 10.

My main use case for Cisco Duo  is authentication.

The feature I like the most about Cisco Duo  is App Push.

Cisco Duo's App Push feature allows me to authenticate from my Apple Watch.

Cisco Duo has improved my operational efficiency and reduced costs in areas such as authentication, IT support, and security operations, as the ability to use App Push eliminated the need for text messages and additional costs for messaging, also lowering IT support costs because of the simplicity for the end-user experience.

I cannot think of any improvements or additional features that should be included in the next release of Cisco Duo.

However, I would say that Microsoft is somehow making it harder for Cisco Duo to do its job seamlessly with some of the hooks that Microsoft has in the OAuth connection.

I have been using Cisco Duo for 15 years.

I have not experienced any downtime, crashes, or performance issues with Cisco Duo.

Cisco Duo scales well with the growing needs of my organization, as the fact that Cisco is continuing to invest in Duo and bring things such as agentic authentication to the table allows us to continue using Cisco Duo.

I am not aware of any expanded usage of Cisco Duo yet.

Prior to adopting Cisco Duo, I was not using another solution to address similar needs, as Cisco Duo was the first two-factor authentication that I am aware of us using.

As my organization adopts and deploys AI agents, we have a team tackling the issue of agentic IAM  to ensure that these non-human identities are secure, and Cisco Duo is a key part of the authentication strategy.

Cisco Duo has improved my operational efficiency and reduced costs in areas such as authentication, IT support, and security operations, as the ability to use App Push eliminated the need for text messages and additional costs for messaging, also lowering IT support costs because of the simplicity for the end-user experience.

I do not recall what other solutions we were considering before selecting Cisco Duo, but I think we made a good choice with Cisco Duo.

Microsoft was not one of those we considered; my search predates Microsoft's offerings in identity.

If Cisco Duo were removed, the impact on my ability to manage and secure access across my entire identity ecosystem would be that I would have to use something else.

I have no idea what steps my organization has taken to become more resistant to phishing attacks, and I am unsure how Cisco Duo's broader security approach has contributed to that effort.

I have no idea what types of phishing or credential-based attacks I was concerned about before implementing Cisco Duo, and I do not know how those threats have evolved.

Thus far, to my knowledge, we are using Cisco Duo primarily for human users, and I do not know that we have started for agentic users.

Cisco Duo has helped me evolve my IAM  strategy from simple authentication to a more comprehensive identity security platform, as the more capable platform offers us more capable features.

When evaluating my identity strategy, I was initially looking for a point product, but as Cisco Duo has evolved from a point product into more of a platform, it has become more useful.

I rate this review a 10.

My main use cases for Cisco Duo  are authentication and double authentication.

The features of Cisco Duo  that I like the most are the simplicity. The benefits of these features to my organization include security components and security authentication components.

I think Cisco Duo could be improved by including email authentication, as there is currently only SMS, SMS push, and code generation, but having email authentication could be beneficial when you don't have a phone.

I have been using Cisco Duo for five years.

I would assess the stability and reliability of Cisco Duo as excellent, since I never had any problems. I have not noticed any downtimes, crashes, or performance issues from my perspective.

As for scaling with the growing needs of my organization, I think as we are growing, the number of licenses is assigned to the components, so it is just a matter of license.

Prior to adopting Cisco Duo, I don't know what Verizon was using before.

My experience with deployments was that I deployed this as an end user and it was seamlessly available on the App Store and any type of store. There was no problem with the deployment or initiating Cisco Duo on the phone.

I was not the one selecting Cisco Duo, but there were a couple of platforms that Verizon was considering, and they probably selected Cisco Duo because of the other Cisco ecosystem components.

The steps my organization has taken to become more resistant to phishing attacks include seamlessly integrating with all the ecosystem components we have from Cisco, Webex , and others, so it is an advantage as well.

Before implementing Cisco Duo, I was concerned about basic phishing and scam attacks. Cisco Duo fits into my broader security environment as we are using several Cisco software platforms like Webex  and Duo, and it nicely falls into one full Cisco ecosystem.

I'm using it as an added security layer.

My ability to manage the security of both human users and non-human agentic identities across my environment has not improved by Cisco Duo's visibility to identify based risk, as I'm just a user of Duo and not looking from the policy perspective, so I don't have a view on any statistics or any policy.

Looking back, Cisco Duo has helped to evolve my IAM  strategy from simple authentication to a more comprehensive identity security platform as we were always more concerned about how we build this second-factor authentication, and Cisco Duo perfectly fits into this gap in terms of push, SMS, and code generation.

When evaluating my identity strategy, I was looking for a more comprehensive security platform to manage identity, rather than a standalone MFA tool. Cisco Duo's broader IAM  capabilities meet those needs as they are nicely integrated as part of the Cisco ecosystem that we currently have.

The key capabilities beyond the MFA that led to choosing Cisco Duo as my primary identity security partner are not entirely clear to me, but I think it was to extend and combine with the existing Cisco platform ecosystem that we have.

The advice I would give to another organization that's considering using Cisco Duo is that the simplicity of second-factor authentication is a big advantage, at least from the user perspective. I would rate this review an 8 out of 10.

Cisco Duo 's main use case for us is dual authentication.

The security side of Cisco Duo  is what I appreciate the most. Cisco Duo's authentication means people cannot get into our network without the second step.

Cisco Duo's visibility into identity-based risks improves our ability to manage the security of both human users and non-human entities, though distinguishing between them would be the hard part because from our point of view, everything appears human. However, you can often tell by the usernames that are attempted that it is not really a human.

Cisco Duo scales well with the growing needs of our organization, and we have expanded usage. Since we combined three different data centers into one, we purchased licenses for each side of it so we can log into each data center from one spot. Cisco Duo gave us that ability to do that, transitioning from one footprint to three.

Integration was probably the toughest part for us with Cisco Duo, as with any new product. We are looking at AI to integrate Cisco Duo with AI to make the integration more streamlined and user-friendly. As a network person, I am used to switching and routing. When it comes to Cisco Duo, it is more of a server setup instead of network configuration, so that was the hardest hurdle for us.

Since 1998, we have been using Cisco Duo. I believe we deployed it roughly in 2017.

I very rarely have experienced downtime with Cisco Duo. The only time that there is a holdup is when the internet connection to the phone delays the push notification, and that has really been the only issue.

My experience with Cisco Duo's customer support and technical support has been great. Anytime we have run into a hurdle where we cannot figure it out, technical support is right there and very quick. I rarely rate things at ten, so I give it a nine because I always see there is room for improvement.

For MFA, Cisco Duo was really the only thing that we had, and it was our first, so we did not have anything before it.

Our higher-ups looked at every possible avenue when selecting Cisco Duo, but it was the best fit for our topology, which is why we went with it.

My experience with Cisco Duo's deployment was minimal. I had input on it, but the team that actually did it was still part of the network team, and they do more of that kind of work. Since I am known on the switching and routing side, I had input on it, but I did not actually do it.

From my point of view, I do not see the pricing or setup cost side of it because purchasing deals with all of that. I am assuming that since they purchased it, Cisco Duo was one of the cheaper options. It also was the best fit for our network since we are mostly Cisco.

Before we got Cisco Duo, we were encountering everything from phishing to credential-based attacks. We would get global attempts where everybody would try to get into it, and it significantly reduced the volume by doing it that way. Using Active Directory accounts and then the second step with Cisco Duo made it so that they just could not get in.

If Cisco Duo were removed, it would be the old days where we just directly connected, and we do not want to do that anymore, even though it was faster and I liked it.

We use more than just Cisco Duo for phishing attacks, and we have multiple layers of different products that we use. Splunk is even one of them that we used in the past, so Cisco Duo helps with minimizing the amount of people trying to get into our network via VPN primarily.

We are not exploring AI at the moment, however, we are considering it. At the data center, we have not implemented anything with AI yet.

When evaluating our identity strategy, it came down to cost. We are cost recovery, so we have to do everything the cheapest way possible, which is why we still run seventeen-year-old products.

Cisco Duo has improved our operational efficiency, and the security side of it was really the biggest thing.

I rate Cisco Duo a nine because there is always room for improvement, no matter what.

For MFA, our main use case of Cisco Duo  is to ensure secure access.

We use Cisco Duo  for authenticating prior to connecting to VPN, integrating with our GlobalProtect , Palo Alto, and it really helps our organization.

Cisco Duo acts as a central point that integrates with our security products and tools, including our firewall.

The feature I like the most about Cisco Duo is the generated pin passcode.

If Cisco Duo were removed, it would be an issue with CJIS compliance for MFA issues, affecting our ability to manage and secure access across the entire identity of the ecosystem.

The upgrades and the updates we have with Cisco Duo, along with fixing our appliances that have the applications, have contributed to our efforts to become more resistant to phishing attacks.

The visibility of Cisco Duo into identity-based risk has improved my ability to manage the security of both human users and non-human users' identities across my environment; it is accurate, and it is a really good tool.

Looking back, Cisco Duo has helped me evolve our IAM  strategy from simple authentication to a more comprehensive identity security platform, as it is easy to manage and integrates well with our current platforms and application programs.

Cisco Duo meets both federal and state compliance as well as the CJIS compliance, which is criminal justice compliance.

For the next release, Cisco Duo could be improved by adding touchless authentication and biometric features.

I have experienced some bugs with Cisco Duo, but the patches were able to fix them; when Duo releases those patches, we can patch Cisco Duo security on the server side.

Cisco Duo really scales well with the growing needs of our organization; it has been great and excellent.

When we expanded, the process with Cisco Duo was pretty much easy; everything was done within a day, and their tech support was easier to communicate with.

With Cisco Duo, I would say their customer service and technical support is a 10; they are really good.

Overall, I would rate their customer service and technical support a 10, as they are very easy to contact when I do tickets, getting a response within an hour, and their technical support is really friendly and professional with solutions to our issues.

Prior to adopting Cisco Duo, I was not using another solution to address similar needs.

I did not consider any other solutions before selecting Cisco Duo.

As our organization adopts and deploys AI agents, we are not there yet in our sector, in the public sector, but pretty soon we will catch up, and I am pretty much sure we are going to be still using Cisco Duo.

Cisco Duo fits as an added security layer in our broader security environment.

The key capabilities beyond the MFA that led me to choose Cisco Duo as our primary identity security partner was its easy integration into our current IT infrastructure.

Cisco Duo has improved our operational efficiency and reduced costs in areas such as authentication, IT support, and security operations by enhancing our security workflows; pretty much everyone is using MFA at work, making it easy for us to see who is actually accessing our network and computers.

The best advice I can give to another organization considering Cisco Duo is that it is user-friendly and easier to integrate into an IT infrastructure.

I would rate this review a 10.