Cisco Duo - Premier Edition

My main use case is for Cisco SSE.

It's fast. The whole process takes lesser time compared to other tools we've used before which is very helpful.

I think we'd need more experience to learn Cisco Duo  because we're just at the beginning of using it.

I used Cisco Duo  since last year.

It's quite stable so it is reliable.

I rate this solution a nine out of ten.

We have, but Cisco Duo was definitely the choice we made because we've been partners with Cisco for a long time so trust is built.

It was handled by a different team but I know that there were some challenges and they were quickly resolved it because there was a collaboration between Cisco and Emerson.

Our main use cases for Cisco Duo  are to start using it for multifactor authentication and then to enforce the controls around endpoints and user behavior, and also the Identity Intelligence part to ensure a holistic approach around identity security.

As a CISO, I like the Cisco Duo  Identity Intelligence feature the most because it allows me to collect a lot of insights and reduce the time to detect issues on identity.

An example of how Cisco Duo helped in my organization is that we reduced the time to detect anomalies in user or identity usage within our organization.

Now with the automation in Cisco Duo, we are able to open a ticket in three minutes after the platform is able to understand that there is something wrong, whereas previously, it could take hours for our CM to understand and correlate to understand that there was something that was not good happening.

At the moment, I believe that more integration between Cisco Duo Identity Intelligence and the classic Cisco Duo console can be improved, since it is still a separate platform, and when I click on Identity Intelligence, I have to open a new window and log in again.

I have been using Cisco Duo for four years now.

I did not experience any crashes or downtime related to Cisco Duo; there were no issues at all.

The scalability of Cisco Duo in my organization is pretty easy; it is very scalable, and you can start easy and then little by little increase the tuning of the platform in order to achieve a higher level of identity security.

Since I did not have any problems, I did not really use customer service, but I was able to talk with the Cisco Duo product team because we tested the Directory part a little bit earlier than others, and I had a good experience with them.

I have used other solutions before; initially, we were under Microsoft with their multifactor authentication system, but it was lacking some risk context and the risk control that Cisco Duo offers. Two years ago, we compared it with Google's multifactor authentication solution, but again, they were lacking some features that Cisco Duo has.

I had no challenges with Cisco Duo deployment; we simply tested when running a pilot before the final rollout, which was very easy. We leverage a lot of smart working and remote working in our company, so we did not have the opportunity to have everyone at the office for training. Therefore, we pushed everything remotely, and everything worked perfectly.

I can say I have seen a return on investment from having Cisco Duo, as the deployment was not hard to do, saving time for our IT team, and we are able to block a lot of identity risks and issues. Although I have not calculated it, there is definitely a good return on investments.

Regarding the experience of pricing, setup cost, and licensing for Cisco Duo, the setup cost was easy, and the licensing is pretty easy, not with so many levels. For example, the Identity Intelligence feature was a good surprise because it came with our actual licensing, so we didn't have to purchase an additional license. For pricing, we included it inside an enterprise agreement, which allowed us to get a good discount because it was together with other licenses.

We are using Cisco Duo Identity Intelligence as well.

Cisco Duo Identity Intelligence has helped to improve the visibility of the identity risks because it is the platform that allowed us to gain more logs and more telemetry around identity.

I have not noticed any increase in phishing attacks in my organization recently, since last August, when there was a peak in August followed by a new level that was higher than before.

I feel the phishing attacks I am dealing with are maybe not harder but more frequent, and the volume of the phishing messages is raising little by little, while the complexity of the phishing campaigns is growing.

We have implemented the Cisco Duo end-to-end phishing-resistant solution.

For high-risk applications, I use a different level of controls, and we have enabled proximity verification in our organization.

The proximity check in Cisco Duo works fine, and it is easy to use, so my colleagues and employees are not so frustrated by the fact that they have to enter new data or clear a new level of authentication.

We are in the process of rolling out the Directory in the coming months, and we expect to perform a migration in March, so we are close to enrolling and using the Directory pretty soon.

I found that the Identity Intelligence feature was very interesting and an unexpected add-on because at the very beginning, it was not part of Cisco Duo four years ago.

I now have the Identity Intelligence feature, which makes me very happy, and it was indeed the big feature, the big step ahead that we achieved thanks to Cisco Duo.

I would rate this review as a 9.

Cisco Duo  is primarily used for two-factor authentication to access the company network.

The features of Cisco Duo  that I appreciate most include an administrator's ability to see an overall view of what types of devices users use, which helps identify risks from endpoints that might not be secure enough anymore, and you can see it in one single glance.

The benefit of this feature for my company is that it provides an easy view to see what users are doing, especially with the challenge of bring your own device. Many companies do not want to provide a company device but allow users a budget to buy what they need. If someone wants an expensive iPhone, they have to contribute some of their own money to fit it within their budget, which avoids extra costs for the company while still providing insight into what users are doing.

Regarding the pricing, setup costs, and licensing, I find that for some companies using Azure , they question why they should switch when they already have Microsoft Authenticator , which can make it commercially challenging when explaining why they need to transition to Cisco Duo. I believe you do not want everything with Azure , but it is advantageous to have your security through a security or network company, which can sometimes be difficult to communicate.

There could be better communication in explaining to customers why they need Cisco Duo. Some customers, even at high management levels, express confusion about why they should pay when a free option is available.

I have not experienced any downtime or performance issues with Cisco Duo. There was one instance of a connection problem, but support resolved it in just a couple of hours.

Cisco Duo scaled very smoothly to meet my company's growing needs and fits our requirements very well.

When evaluating the support and technical service of Cisco Duo, I find it excellent. The team understands problems quickly and helps us very efficiently. I would rate the customer service and technical support a nine out of ten.

Prior to adopting Cisco Duo, I was using Microsoft Authenticator  for two-factor authentication as the only other option.

The factors that influenced my consideration for a change were scalability, as it can be utilized for more than just basic needs, and the insight it provides. I appreciate that not only can a user log in with their passcode, but administrators have visibility into user activity, allowing you to see a single dashboard view in Cisco Duo, which is very easy.

My experience with deploying Cisco Duo was that it worked well. The first time for me, I thought this is it and it is working.

I have not really seen a return on investment with Cisco Duo, as for me it is more about including Cisco Duo if it is part of the deal when we design a new network and security is required, and two-factor authentication is needed.

From a partner or integrator perspective, I believe Cisco Duo has helped reduce overall authentication-related costs, as the backend is very easy to manage. In large projects, I estimate the reduction in costs with Cisco Duo might be around twenty to twenty-five percent, sometimes more, sometimes less. It depends on the specific situation, but the ease of use and the efficiency of the help desk also contribute to this, as I had a good experience when I needed them once.

For me, the choice to invest in Cisco Duo pays off as I see it as an essential component when selling a network, incorporating it within the discussion around security and Zero Trust principles.

In considering other solutions before choosing Cisco Duo, Microsoft Azure with Microsoft Authenticator came up as a competitor, and in the enterprise, I think Cisco Duo stands out as one of the biggest competitors I know, primarily because of how easy it is to integrate on the backend.

I think Cisco Duo is doing a great job overall. If I look at it and compare it to other two-factor authentication tools, the backend is very insightful.

It is already very easy to add Cisco Duo at your website or service, such as with Cisco Meraki, where the integration is very seamless, but also with tools against key loggers. It is just click, next, next, and it is always working for me.

The winning point for Cisco Duo over others is its simplicity. It is just a security solution in a box, and it integrates very easily.

My advice to other companies considering Cisco Duo is to do a trial to check it out and see at the backend what capabilities you have, and then try it. I would rate this product an eight out of ten overall.