Sold by: Gyst Technologies
Deployed on AWS
Gyst CX helps Amazon Connect teams improve caller experience and self-service completion by tuning voice self-service in real time. It combines privacy-safe behavioral analytics with runtime optimization to reduce repeats, abandons, and unnecessary transfers without requiring a rip-and-replace of your existing platform.
Overview
Gyst CX for Amazon Connect is a customer-hosted AWS deployment for organizations that want both visibility into voice self-service friction and the ability to improve outcomes during live automated interactions. It works alongside your existing Amazon Connect environment and combines high-resolution, privacy-safe behavioral analytics with runtime optimization controls.
Gyst CX helps teams understand where callers struggle across IVR and IVA journeys and then improve those journeys through real-time optimization. The platform is designed to improve caller experience and self-service completion by personalizing the interaction in real time with dynamic audio playback and pacing tuned to caller behavior. It also reduces abandons, repeat loops, and unnecessary agent transfers through intent-level optimization, including intelligent timeout tuning, so more callers can complete self-service without an agent.
In addition to runtime control, Gyst CX delivers measurable economics with analytics that show where callers hit friction, what to fix first, and how containment and agent-minute consumption improve over time. This makes it suitable for organizations that want a fuller AWS-native deployment than analytics alone while still preserving control of their own AWS environment.
For AWS deployments, this AMI can be paired with AWS deployment assets, including CloudFormation templates and required Lambda-based integration components for Amazon Connect and Amazon Lex implementations where applicable.
Highlights
- Improve caller experience and self-service completion with real-time tuning of pacing, prompts, and interaction flow.
- Reduce abandons, repeats, and unnecessary transfers with runtime optimization and intelligent timeout control.
- Pair live optimization with privacy-safe analytics that show where friction occurs and what to fix first.
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Win2025 Base
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
GCX Small | Gyst CX Optimization for smaller contact centers. | $84,500.00 |
GCX Medium | Gyst CX Optimization for medium sized contact centers. | $156,500.00 |
GCX Large | Gyst CX Optimization for large contact centers. | $284,500.00 |
Vendor refund policy
Refund requests must be submitted to teamgyst@gysttechnologies.com within 30 days of the applicable charge and must include your AWS account ID, product name, order details, and reason for the request. Except as required by law, refunds are not guaranteed and are issued only at our sole discretion. No refunds are available after contract activation except for verified billing errors or approved service-related exceptions.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
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Content disclaimer
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Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Initial AWS Marketplace AMI release for Gyst CX. Includes Windows-based GCX deployment with browser-accessible reporting, admin configuration, and runtime optimization capability. Supports customer-hosted deployment on AWS with GCX feature set aligned to current AMI packaging.
Additional details
Usage instructions
Launch the AMI in a supported AWS Region using the recommended instance type or larger. Connect via RDP as Administrator, complete initial instance startup, then access the Gyst CX web interface over HTTPS in a browser. Configure customer-specific settings as needed after launch.
Resources
Vendor resources
Support
Vendor support
Business-hours email support for onboarding, installation, configuration, and troubleshooting. We provide implementation guidance, issue triage, and product support for Gyst CX deployments. For enterprise customers, support can include scheduled working sessions during onboarding and production rollout. https://www.gysttechnologies.com/contact
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Gyst for Amazon Connect Contact Centers is a SaaS web API that increases customer use of automated voice self service. It tunes every call in real time across Amazon Connect IVR flows, Amazon Lex bots, and agentic AI voice experiences on AWS, without storing caller profiles. Customers use Gyst to reduce caller input errors, improve completion rates, and gain clear analytics on where callers struggle.
Gyst Analytics helps Amazon Connect teams identify where callers struggle in voice self-service and what to fix first. It delivers high-resolution, privacy-safe analytics across IVR and IVA journeys without requiring a rip-and-replace of your existing platform.
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