Sold by: Gyst Technologies
Deployed on AWS
AI optimization for existing Amazon Connect IVRs and voicebots.
Overview
Gyst CX is an AI optimization layer for existing Amazon Connect IVRs and voicebots. It helps contact centers automate more calls by tuning pacing, prompts, timeouts, and opt-out behavior during live interactions, reducing repeats, transfers, and agent minutes without replacing their current platform. This SaaS listing supports a lower-friction path for teams that want faster evaluation and managed deployment.
Gyst CX is designed to tune caller experience in real time. It can adjust playback pacing, support more intelligent timeout behavior, and help reduce repeat loops and friction patterns that often drive callers to agents unnecessarily. At the same time, it provides the analytics needed to understand where callers struggle and what to fix first.
This is the broader runtime optimization offering in the Gyst product family. It is suited for organizations that want both measurable self-service improvement and operational insight through a managed SaaS deployment path.
Highlights
- Improve self-service completion by tuning playback, prompts, and timeout behavior in real time.
- Reduce abandons, repeat loops, and unnecessary transfers with runtime optimization tied to live caller behavior.
- Use a managed SaaS deployment path with privacy-safe analytics and no rip-and-replace of your existing platform.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
GCX Small | Gyst Analytics deployment for smaller production or evaluation workloads. | $84,500.00 |
GCX Medium | Gyst Analytics deployment for standard production workloads. | $156,500.00 |
GCX Large | Gyst Analytics deployment for higher-volume production workloads. | $284,500.00 |
Dimensions summary
You buy this product through a contract with three deployment sizes: GCX Small, GCX Medium, and GCX Large. Each size is a single unit-based option for running the Gyst Analytics deployment. The sizes scale by workload volume. GCX Small fits smaller production or evaluation workloads. GCX Medium fits standard production workloads. GCX Large fits higher-volume production workloads. You pick one size to match your call volume, then scale up by choosing a larger size as your needs grow. Pricing is set per unit, so you select the tier that matches your workload.
Top-of-mind questions for buyers
Pricing is set per voice application. One unit covers one voice application deployment of Gyst Analytics. If you run multiple voice applications, each one needs its own unit. Multi-application pricing is available on request from the vendor.
The price covers the Gyst Analytics deployment only. It excludes underlying AWS charges, telephony costs, large language model usage, and other platform usage. You pay those separately based on your own consumption. Budget for them on top of the contract fee.
No. The three sizes map to workload volume: Small for smaller or evaluation workloads, Medium for standard production, Large for higher-volume production. Moving to a larger size is a choice you make, not an automatic change. You select a new size when your call volume outgrows the current one.
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Vendor refund policy
Refund requests must be submitted to teamgyst@gysttechnologies.com or through https://www.gysttechnologies.com/contact within 30 days of the applicable charge and must include your AWS account ID, product name, order details, and reason for the request. Except as required by law, refunds are not guaranteed and are issued only at our sole discretion. No refunds are available after contract activation except for verified billing errors or approved service-related exceptions.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Vendor resources
Support
Vendor support
teamgyst@gysttechnologies.com https://www.gysttechnologies.com/contact Business-hours support for onboarding, configuration, and troubleshooting. We provide implementation guidance, issue triage, and product support for Gyst CX SaaS deployments.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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