Sold by: Gyst Technologies
Deployed on AWS
Gyst CX helps Amazon Connect teams improve voice self-service completion in real time by tuning prompts, pacing, and timeout behavior while also providing privacy-safe analytics to show where caller friction occurs.
Overview
Gyst CX for Amazon Connect is a SaaS offering for organizations that want broader voice self-service improvement without managing customer-hosted infrastructure. It combines real-time runtime optimization with privacy-safe analytics so teams can improve containment, reduce unnecessary transfers, and lower abandons while working alongside their existing Amazon Connect environment.
Gyst CX is designed to tune caller experience in real time. It can adjust playback pacing, support more intelligent timeout behavior, and help reduce repeat loops and friction patterns that often drive callers to agents unnecessarily. At the same time, it provides the analytics needed to understand where callers struggle and what to fix first.
This is the broader runtime optimization offering in the Gyst product family. It is suited for organizations that want both measurable self-service improvement and operational insight through a managed SaaS deployment path.
Highlights
- Improve self-service completion by tuning playback, prompts, and timeout behavior in real time.
- Reduce abandons, repeat loops, and unnecessary transfers with runtime optimization tied to live caller behavior.
- Use a managed SaaS deployment path with privacy-safe analytics and no rip-and-replace of your existing platform.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
GCX Small | Gyst Analytics deployment for smaller production or evaluation workloads. | $84,500.00 |
GCX Medium | Gyst Analytics deployment for standard production workloads. | $156,500.00 |
GCX Large | Gyst Analytics deployment for higher-volume production workloads. | $284,500.00 |
Vendor refund policy
Refund requests must be submitted to teamgyst@gysttechnologies.com or through https://www.gysttechnologies.com/contact within 30 days of the applicable charge and must include your AWS account ID, product name, order details, and reason for the request. Except as required by law, refunds are not guaranteed and are issued only at our sole discretion. No refunds are available after contract activation except for verified billing errors or approved service-related exceptions.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
teamgyst@gysttechnologies.com https://www.gysttechnologies.com/contact Business-hours support for onboarding, configuration, and troubleshooting. We provide implementation guidance, issue triage, and product support for Gyst CX SaaS deployments.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Gyst for Amazon Connect Contact Centers is a SaaS web API that increases customer use of automated voice self service. It tunes every call in real time across Amazon Connect IVR flows, Amazon Lex bots, and agentic AI voice experiences on AWS, without storing caller profiles. Customers use Gyst to reduce caller input errors, improve completion rates, and gain clear analytics on where callers struggle.
Gyst Analytics helps Amazon Connect teams identify where callers struggle in voice self-service and what to fix first. It delivers high-resolution, privacy-safe analytics across IVR and IVA journeys without requiring a rip-and-replace of your existing platform.
Gyst Analytics helps Amazon Connect teams identify where callers struggle in voice self-service and what to fix first. It delivers high-resolution, privacy-safe analytics across IVR and IVA journeys without requiring a rip-and-replace of your existing platform.
Gyst CX helps Amazon Connect teams improve caller experience and self-service completion by tuning voice self-service in real time. It combines privacy-safe behavioral analytics with runtime optimization to reduce repeats, abandons, and unnecessary transfers without requiring a rip-and-replace of your existing platform.
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.