Sold by: Gyst Technologies
Deployed on AWS
Gyst Analytics helps Amazon Connect teams identify where callers struggle in voice self-service and what to fix first. It delivers high-resolution, privacy-safe analytics across IVR and IVA journeys without requiring a rip-and-replace of your existing platform.
Overview
Gyst Analytics for Amazon Connect (AMI) is a customer hosted solution for teams that need deeper visibility into Amazon Connect voice self service performance.
The solution analyzes caller behavior across IVR, IVA, and voice self service journeys, including prompts, intents, paths, repeats, no input and no match behavior, transfers, abandons, and completion issues. Teams can use these insights to identify friction points, prioritize prompt and routing improvements, validate optimization opportunities, and measure impact over time.
The AMI deployment runs in the customer AWS environment and works alongside existing Amazon Connect flows. Gyst Analytics is the read only analytics entry point for organizations that want to understand where self service breaks down before making broader runtime optimization changes.
Highlights
- Identify the highest-friction points in Amazon Connect voice self-service and see what to fix first.
- Improve containment and reduce unnecessary transfers with analytics tied to real caller behavior.
- Deploy alongside your existing platform with privacy-safe analytics and no rip-and-replace.
Details
Sold by
Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Win2025 Base
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
GA Small | Gyst Analytics deployment for smaller production or evaluation workloads. | $59,500.00 |
GA Medium | Gyst Analytics deployment for standard production workloads. | $109,500.00 |
GA Large | Gyst Analytics deployment for higher-volume production workloads. | $199,500.00 |
Vendor refund policy
Refund requests must be submitted to teamgyst@gysttechnologies.com within 30 days of the applicable charge and must include your AWS account ID, product name, order details, and reason for the request. Except as required by law, refunds are not guaranteed and are issued only at our sole discretion. No refunds are available after contract activation except for verified billing errors or approved service-related exceptions.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Initial AWS Marketplace AMI release for Gyst Analytics. Includes Windows-based GA deployment with browser-accessible reporting and admin configuration. Supports customer-hosted deployment on AWS with GA feature set aligned to current AMI packaging.
Additional details
Usage instructions
Launch the AMI in a supported AWS Region using the recommended instance type or larger. Connect via RDP as Administrator, complete initial instance startup, then access the Gyst Analytics web interface over HTTPS in a browser. Configure customer-specific settings as needed after launch.
Support
Vendor support
Implementation support is provided remotely for deployment, configuration, activation, and initial production setup. Support includes email-based technical assistance for installation, AMI launch issues, configuration questions, report access setup, and runtime troubleshooting during normal business hours. Buyers receive onboarding guidance and product documentation as part of implementation. https://www.gysttechnologies.com/contact
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Gyst CX helps Amazon Connect teams improve voice self-service completion in real time by tuning prompts, pacing, and timeout behavior while also providing privacy-safe analytics to show where caller friction occurs.
Gyst Analytics helps Amazon Connect teams identify where callers struggle in voice self-service and what to fix first. It delivers high-resolution, privacy-safe analytics across IVR and IVA journeys without requiring a rip-and-replace of your existing platform.
Gyst CX helps Amazon Connect teams improve caller experience and self-service completion by tuning voice self-service in real time. It combines privacy-safe behavioral analytics with runtime optimization to reduce repeats, abandons, and unnecessary transfers without requiring a rip-and-replace of your existing platform.
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