HCL Discover - Digital Experience Analytics Platform (SaaS)

HCL Discover is a digital experience analytics platform which provides rich behavioral insights into the online user journey, leading to positive experiences and increased online conversions for B2C and B2B customers.

THIS AWS MARKETPLACE LISTING FOR HCL DISCOVER IS FOR INFORMATION PURPOSES ONLY AND DOES NOT CONSTITUTE AN OFFER TO SELL, OR SOLICITATION TO PURCHASE HCL DISCOVER. YOU/BUYER WILL NOT HAVE ANY RIGHTS TO ACCESS AND USE HCL DISCOVER, UNLESS HCL SOFTWARE ISSUES A PRIVATE OFFER TO YOU/BUYER VIA THE AWS MARKETPLACE AND YOU/BUYER ACCEPT SUCH PRIVATE OFFER, MAKE THE APPLICABLE PAYMENTS, AND ACCEPT THE EULA PROVIDED BY HCLSOFTWARE ALONG WITH THE PRIVATE OFFER. PLEASE CONTACT AWSDiscoverSales@hcl.com  FOR MORE DETAILS.

HCL Discover works in real time to identify friction in your web and mobile experiences, enabling your business to prioritize enhancements and fixes, leading to improved business conversion, improved customer retention and enhanced brand loyalty. With it is powerful search, reporting and session replay capabilities, all parts of your business can take advantage of the insights it provides, from Product Management to Call Center to Marketing.

KEY FEATURES

Complete Behavior Data/Capture:

HCL Discover captures complete behavior data beyond clicks, including hover, screen size, and change events. HCL Discover can recognize behavioral patterns from discreet clicks and therefore surface unique insights providing why things happened and did not. The post-capture analytics capabilities offer both quantitative and qualitative insights.

Business Impact Analytics:

HCL Discover can identify all sessions associated with a problem, and by combining with transactional data of sessions, HCL Discover can quantify the business impact of each issue. This insight helps the organization appropriately prioritize IT resources to address issues with the highest impact on business.

Struggle Analytics:

With the unique ability to link discreet clicks to form behavioral patterns, HCL Discover can identify struggle behaviors such as repeat actions, unanticipated usage of search, and empty search returns. In addition, HCL Discover can provide reports and alerts on uncovered struggles allowing organizations to be proactive with remedial actions.