Sold by: ODIGO
Deployed on AWS
Odigo Contact Center
4.1
Overview
Odigo, a leading global provider of Contact Center as a Service (CCaaS) solutions.
Customers expect to be able to talk to businesses through the same channels they talk to everyone else: voice, email, chat, messaging, social media and video. The Odigo solution is designed to cope with any channel, blending them seamlessly into a coherent customer experience. Odigo empowers each customer to connect with the agent that's best suited to help them. Once connected, the unified agent console provides a comprehensive overview of past conversations, and the context of the current interaction. This makes it easier for the agent to respond effectively to their customer's request from the very first contact.
For custom contracts terms or additional information, please contact us: contact.us@odigo.com
Highlights
- Odigo enables you to cultivate value in every conversation through personalization and customer context. With Odigo, you can create a seamless, natural omnichannel experience: voice, digital, social, messaging and video. Prioritize agent satisfaction and leverage a flexible and agile cloud solution.
- Odigo ensures customer and agent satisfaction, to turn them into brand ambassadors. Match your customer with the agents best able to support them. Monitor and adapt your activity thanks to omnichannel supervision.
- Odigo is recognized by worldwide analysts such as Gartner, Frost and Sullivan and ISG.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
ODIGO Entreprise | ODIGO 500 Agent Enterprise Commitment | $800,000.00 |
Dimension | Cost/unit |
|---|---|
Charges related to Core Service Usage and Overage | $0.01 |
Charges related to Telephony and Carrier Services | $0.01 |
Vendor refund policy
Terms and conditions apply.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Your satisfaction is our top priority. We are always ready to help. Contact us:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Omnichannel Communication Support
Support for multiple communication channels including voice, email, chat, messaging, social media, and video integrated into a single platform
Unified Agent Console
Comprehensive agent interface providing access to past conversation history and current interaction context for improved customer support
Intelligent Agent Routing
Capability to match customers with agents best suited to handle their specific requests based on agent skills and availability
Omnichannel Supervision and Monitoring
Real-time monitoring and adaptation of contact center activity across all communication channels with supervision capabilities
Cloud-Based Deployment
Flexible and agile cloud-based solution architecture for Contact Center as a Service delivery
Multi-Channel Support
Support delivery across web, social, mobile, messaging, live chat, email, and voice channels
Unified Agent Workspace
Centralized workspace for managing and responding to customer interactions with complete customer context and access to 1,200+ pre-built integrations
AI-Powered Automation
Built-in AI-powered bots, routing, and workflows to automate repetitive tasks and optimize business processes
Knowledge Management
Knowledge management system for organizing and accessing customer service information
Real-Time Analytics and Reporting
Built-in analytics and real-time reporting capabilities for monitoring performance and business optimization
Quality Management
Automated recording, evaluation, and reporting capabilities for interaction assessment and agent coaching
Workforce Management
Smart scheduling and forecasting functionality with dynamic employee engagement features for optimal agent allocation
Multichannel Analytics
Speech, desktop, and text analytics with AI-driven insights to uncover performance trends and customer sentiment
Amazon Connect Integration
Native integration with Amazon Connect for cloud-based contact center deployment and unified operations
Performance Monitoring
Real-time performance tracking and reporting to identify improvement opportunities and monitor agent metrics
Standard contract
No
No
No
Customer reviews
Ashutosh C.
Great tool for Call centers and great NLP Solutions
Reviewed on Apr 20, 2025
Review provided by G2
What do you like best about the product?
It is pretty simple to use. The UI is pretty smooth and it has great Natural language processing if you use voicebots.
What do you dislike about the product?
It can be buggy sometimes and can crash sometimes.
What problems is the product solving and how is that benefiting you?
It helps us in answering user calls and doing outbounds. Also, there is a voicebot which helps solve L1 user queries.
Vishal P.
Very good
Reviewed on Apr 20, 2025
Review provided by G2
What do you like best about the product?
Able to connect with many people in different locations, saving my time to connect with them separately on other platforms and discuss the business process.
What do you dislike about the product?
Earlier it was bit confusing to get used to it.
What problems is the product solving and how is that benefiting you?
It's helping me in recruitment
Aniket G.
Odigo
Reviewed on Apr 17, 2025
Review provided by G2
What do you like best about the product?
Its user-friendly platform makes travel planning in Japan super easy.
What do you dislike about the product?
Limited coverage outside major tourist spots.
What problems is the product solving and how is that benefiting you?
Odigo simplifies Japan travel planning by offering tailored itineraries, saving time and reducing stress.
lorenzo s.
Best Customer Service Solution - Odigo
Reviewed on Feb 21, 2024
Review provided by G2
What do you like best about the product?
First, I like that Odigo is fully cloud based and comes with great features
It makes handling customer issues and engagements easy
It is easy to deploy and integrate to exisiting software.
It makes handling customer issues and engagements easy
It is easy to deploy and integrate to exisiting software.
What do you dislike about the product?
With Odigo , there has only been good experiences and no dislikes.
What problems is the product solving and how is that benefiting you?
It is a great contact center for business and has made it eays to handle customer needs.