Sold by: Alive5
Deployed on AWS
Instant answers. Fewer calls. Happier customers. Alive5 helps visitors find anything on your website in seconds.
Overview
Alive5 is an AI-powered customer messaging platform designed to unify web chat, SMS, and Facebook Messenger into a single inbox, enabling businesses to automate support and qualify leads effortlessly. It is ideal for customer service teams across industries such as sports, government, education, and healthcare seeking to streamline communications without technical complexity.
This platform offers a no-code setup with drag-and-drop conversation flows, allowing users to create automated responses, lead qualification forms, and seamless escalation to human agents with full context. Alive5s AI chatbot is uniquely trained on your own business content, ensuring accurate and brand-consistent interactions.
Key features include:
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Unified inbox for multiple messaging channels including web chat, SMS, Messenger, and QR code campaigns
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AI chatbot trained on your website, FAQs, PDFs, and help center content
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Human handoff with conversation history and transcript for smooth support transitions
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CRM synchronization with Salesforce, HubSpot, Dynamics 365, and open APIs
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Automated outbound text campaigns and payment acceptance within chat
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Bank-level security with SOC 2 and GDPR compliance
Alive5 reduces manual workload by automating routine inquiries 24/7, improves customer satisfaction with fast and reliable responses, and increases revenue through automated reminders and lead qualification. It integrates seamlessly with existing phone systems and CRM tools, making deployment quick and flexible.
With high accuracy and rapid deployment, Alive5 helps businesses save time and costs while delivering consistent, secure, and personalized customer experiences.
Highlights
- A unified team inbox for web chat, SMS, and Facebook Messenger streamlines customer communication without app switching.
- An AI chatbot trained on your business content ensures accurate, brand-consistent support.
- No-code setup with drag-and-drop flows enables rapid deployment and seamless human handoff with full conversation context
Details
Sold by
Delivery method
Deployed on AWS
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Introducing multi-product solutions
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Cost savings % |
|---|---|---|---|
SMS - Starter | 1 user seat/phone number, 150 text credits/mo included (1,800 text credits/yr on a 12-month term). Team Inbox, Website Widget, Text Credit Rollover. | $5.00 | 0% |
SMS - Pro | 3 user seats/phone numbers, 500 text credits/mo included (6,000 text credits/yr on a 12-month term). Adds Broadcasts, FAQ Templates, Basic Reporting. | $37.00 | 0% |
SMS - Pro Plus | 5 user seats/phone numbers, 1,500 text credits/mo included (18,000 text credits/yr on a 12-month term). Adds AlivePay, Automated Replies, Chatbot Automation, API Access, Facebook Messenger. | $77.00 | 0% |
SMS - Premium | 10 user seats/phone numbers, 3,000 text credits/mo included (36,000 text credits/yr on a 12-month term). Adds Advanced Reporting (Agent Log In/Out, Call Center Analytics). | $160.00 | 0% |
SMS - Enterprise | 10 user seats/phone numbers, 10,000 text credits/mo included (120,000 text credits/yr on a 12-month term). Adds Single Sign-On (SSO) and CRM Integration (Salesforce, Dynamics 365). | $410.00 | 0% |
SMS - Starter - Setup | One-time fee covering white-glove 10DLC registration. | $0.00 | 100% |
SMS - Pro - Setup | One-time fee covering white-glove 10DLC registration. | $0.00 | 100% |
SMS - Pro Plus - Setup | One-time fee covering white-glove 10DLC registration. | $0.00 | 100% |
SMS - Premium - Setup | One-time fee covering white-glove 10DLC registration. | $0.00 | 100% |
SMS - Enterprise - Setup | One-time fee covering white-glove 10DLC registration. | $0.00 | 100% |
Dimension | Description | Cost/unit |
|---|---|---|
SMS - Starter - Text Credit Overage | Overage fee charged per text credit beyond the Starter plan's included term allotment. | $0.05 |
SMS - Pro - Text Credit Overage | Overage fee charged per text credit beyond the Pro plan's included term allotment. | $0.035 |
SMS - Pro Plus - Text Credit Overage | Overage fee charged per text credit beyond the Pro Plus plan's included term allotment. | $0.0325 |
SMS - Premium - Text Credit Overage | Overage fee charged per text credit beyond the Premium plan's included term allotment. | $0.03 |
SMS - Enterprise - Text Credit Overage | Overage fee charged per text credit beyond the Enterprise plan's included term allotment. | $0.03 |
AI Knowledgebase Chatbot - AI Conversation Credit | Each AI conversation beyond the plan's term allotment consumes one AI Conversation Credit. | $1.00 |
Dimensions summary
Pricing breaks into several groups. Five SMS plans (Starter, Pro, Pro Plus, Premium, Enterprise) scale by user seats and included monthly text credits, each paired with a one-time setup fee for 10DLC registration. Each plan has a per-credit overage charge once you pass its included allotment. You can add extra seats to Pro and above. Separate one-time text credit bundles range from 5K to 10M credits, with per-credit cost dropping as bundle size grows. Live Chat Seat and a higher-support Enterprise version are billed per concurrent seat. The AI Knowledgebase Chatbot includes conversations per term, billed per conversation credit over the allotment.
Top-of-mind questions for buyers
One text credit covers one SMS message sent or received through your plan's phone number. Each plan includes a monthly allotment. Once you exceed it, each extra credit is billed at your plan's per-credit overage rate. The overage rate differs by plan tier.
One AI Conversation Credit equals one AI conversation. The chatbot is trained on your website content, PDFs, and custom datasets to answer visitor questions. It includes up to 500 AI conversations per month. Each conversation beyond the term allotment consumes one AI Conversation Credit.
Bundles are one-time purchases of extra text credits, sized from 5,000 up to 10,000,000. The per-credit cost drops as the bundle size grows. They supplement your plan's monthly allotment, giving you additional credits to draw from instead of paying per-credit overage rates.
www.alive5.com
Helpful?
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Please contact us at support@alive5.com for refund policies.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Support is available during M-F 9AM-5PM CST via phone, email, or our website for general inquiries, troubleshooting, and product guidance.
Please contact us at support@alive5.com , call 855-551-8858, or visit
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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