Sold by: COMBO TECHNOLOGY PTE. LTD.
Deployed on AWS
Self hosted IT Support Ticket System with team management, knowledge base, Telegram notification and a guided web installer. Deploy in minutes on your own AWS infrastructure.
Overview
Ticket System is a self hosted helpdesk and support ticket management platform that deploys directly onto your own AWS EC2 instance, giving your team full control over your data with no SaaS fees, no third party hosting, and no vendor lockin. A built in web installer walks you through the entire setup in minutes: database connection, schema creation, admin account, and branding, all through a browser, no command line required. Once live, all configuration including SMTP email, Telegram notifications, Lark integration, and Google OAuth is managed through an in app System Configuration panel.
Built for IT support teams and managed service providers, Ticket System covers the full ticket lifecycle from creation through resolution. Support agents acknowledge, forward, and update tickets while administrators track team performance with built in daily and monthly reporting, user performance scorecards, and ticket trend analytics. The integrated Knowledge Base lets teams capture resolved cases as searchable articles, reducing repeat work and enabling faster first response times. Additional features include file attachments, PDF export, severity and escalation filtering, company and sales contact management, and role based access control.
Ticket System is an AMI based product that runs on Amazon EC2 (Ubuntu 22.04 LTS) with a preinstalled stack of Nginx, MySQL 8, and PHP 8. It uses an IAM Instance Role for AWS service access. No hardcoded credentials needed.
Highlights
- Full data ownership, zero SaaS fees. TicketSystem deploys as an AMI on your own AWS EC2 instance. Your helpdesk data stays in your own MySQL database, in your own AWS account with no subscriptions, no third party hosting.
- Complete help desk out of the box. Manage the full support ticket lifecycle with role based access, team performance reporting, knowledge base, file attachments, PDF export, and integrations with Telegram, Lark, and email configured through a browserbased admin panel.
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Ubuntu 22.04
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Vendor refund policy
This product is offered free of charge. There are no subscription fees, licensing fees, or software charges associated with Ticket System. As a result, no refunds are applicable for the software itself.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
BASE File. All in one package.
Additional details
Usage instructions
Step 1 Launch the Instance Launch an EC2 instance from this AMI. Recommended instance type: t3a.medium or larger. Ensure your security group allows inbound traffic on port 80 (HTTP) and port 22 (SSH). An Elastic IP is recommended for a stable URL.
Step 2 Run the Web Installer Open your browser and navigate to: http://YOUR_EC2_PUBLIC_IP/install.php
The installer will guide you through 4 steps:
- Database connection. Enter your MySQL host, port, database name, username, and password. The installer tests the connection before proceeding.
- Schema setup The installer automatically creates all required database tables.
- Admin account Create your administrator login (name, email, password).
- Branding Set your app name, company name, app URL, and support email. Once complete, config.ini is written automatically and the installer locks itself it cannot be rerun.
Step 3 Log In After installation completes, you will be redirected to http://YOUR_EC2_PUBLIC_IP/auth-login.php
Log in with the admin email and password you created in Step 3.
Step 4 Configure Your Settings Navigate to System Configuration to set up: SMTP email (host, port, username, password, from address) Telegram bot token and daily ticket limit Lark (Feishu) App ID, App Secret, and Group Chat ID Google OAuth (Client ID, Client Secret) Logo and favicon upload
Step 5 Add Your Team Go to Accounts to create support staff accounts. Two roles are available: Administrator Full access to all tickets, settings, and reports Tech Support Access limited to tickets assigned or forwarded to them
Database MySQL is pre installed on the instance. You may use the local MySQL instance or point the installer to an external MySQL/RDS endpoint. If using local MySQL, create a database and user before running the installer.
Support For assistance, contact support@51combo.com
Support
Vendor support
For support, documentation, and bug reports, please contact us at support@51combo.com . We respond to all support inquiries within 1 to 2 business days.
Buyers can expect the following level of support : Setup assistance. Help with initial installation, database configuration, and getting the installer running on your EC2 instance. Bug reports If you encounter an issue with the software, report it via email and we will investigate and provide a fix or workaround. This product does not include managed support, SLA guarantees, or 24/7 response. For general AWS infrastructure questions (EC2, security groups, IAM roles), please refer to the AWS documentation and AWS Support.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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