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    ServiceNow Connector for AWS Glue

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    Easily connect to ServiceNow from AWS Glue
    Listing Thumbnail

    ServiceNow Connector for AWS Glue

     Info

    Overview

    The ServiceNow high performance Glue Connector for AWS Glue simplifies the process of connecting AWS Glue jobs to extract data from ServiceNow. This connector provides comprehensive access to ServiceNow data, facilitating cloud ETL processes for operational reporting, data governance, and more.

    Highlights

    • Connect to ServiceNow from AWS Glue jobs
    • High performance extract data from ServiceNow
    • Create Glue workflows using ServiceNow data

    Details

    Delivery method

    Delivery option
    ServiceNow Glue Connector

    Latest version

    Operating system
    Linux

    Pricing

    ServiceNow Connector for AWS Glue

     Info
    Pricing is based on a fixed monthly subscription cost. You pay the same amount each month for unlimited usage of the product. Pricing is prorated, so you're only charged for the number of days you've been subscribed. Subscriptions have no end date and may be canceled any time.

    Subscription cost

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    $149.00/month

    Vendor refund policy

    No refunds

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    ServiceNow Glue Connector

    Supported services: Learn more 
    • Amazon ECS
    Container image

    Containers are lightweight, portable execution environments that wrap server application software in a filesystem that includes everything it needs to run. Container applications run on supported container runtimes and orchestration services, such as Amazon Elastic Container Service (Amazon ECS) or Amazon Elastic Kubernetes Service (Amazon EKS). Both eliminate the need for you to install and operate your own container orchestration software by managing and scheduling containers on a scalable cluster of virtual machines.

    Version release notes

    Extracts data from ServiceNow.

    Additional details

    Usage instructions

    Please subscribe to the product from AWS Marketplace and Activate the Glue connector from AWS Glue Studio 

    Use the ServiceNow Glue connector

    To use the ServiceNow Glue connector in your Glue ETL job, you need to activate the connector first and set connector options in the job. This part shows what options you can set to the connector and how to use it in your Glue ETL job.

    Connector options

    You can pass the following options to the connector.

    • instanceUrl (required, replace InstanceName) ServiceNow instance url like https://<InstanceName>.service-now.com
    • clientId (required) the clientId of OAuth Client App.
    • clientSecret (required) the clientSecret of OAuth Client App.
    • refreshToken (required) the RefreshToken of OAuth Client App.
    • table (required) the Table Name of the ServiceNow.

    The recommended approach to setting the connector options

    AWS Secrets Manager can be used to store username, password and other sensitive information related to source connection.

    The IAM Role you will be using in the Glue Job should contain the following policies

    AWS Glue Service - To run the job.
    Amazon EC2 Container Registry - To access AWS Container Registry.
    Secrets Manager (optional) - If you use AWS Secrets Manager for connection options.

    Using the ServiceNow Connector for AWS Glue

    Here are the setup steps for configuring the ServiceNow Connector:

    1. Setup IAM Role for policies and secret AWS Secrets Manager
    2. Setup ServiceNow connector and a related connection on Glue Studio console.
    3. Create a job.
    4. Save and run the job.

    Step 1: Setup IAM Role for policies and secret AWS Secrets Manager

    Create role and secret:

    1. IAM Role for policies as described above.
    2. Optional - Create secret in AWS Secrets Manager for the connector options described above.

    Step 2: Setup ServiceNow connector and a related connection on Glue Studio console

    To set up the ServiceNow connector and create a connection for your job:

    1. Subscribe to product and activate the connector using AWS Glue Studio from the top of this instruction page.
    2. Enter your connection name and choose "Create connection and active connector". You can optionally add a description, "Connection access" and "Network options". If you have created an AWS secret with the connector options you can choose your AWS secret from the dropdown under "Connection access".

    Step 3: Create a job

    To create a job from your connection which is created in the previous step:

    1. Choose the connection and "create job".
    2. Select your created connection figure on the visual canvas.
    3. Add connection options and enter the necessary information.
      • Follow the earlier step (Connector options you need to set) to add the connection options
      • Or you can create an AWS secret with the connector options and attach with the connection as stated in the above step 2.1
    4. Enter the job name, choose IAM Role created in step 1, and other properties in the "Job details" tab, and Choose "Save"

    Step 4: Save and run the job

    Run the job after filling in all parameters and creating the connector job.

    Support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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