Overview
Genesys Cloud CX [Private Offer Only] combines the benefits of the Private Offer feature along with Carahsoft's contract vehicles in providing customers a seamless acquisition process for their cloud-based products and solutions from AWS Marketplace.
Genesys Cloud CX (FedRAMP), built on Amazon Web Services (AWS), is a modern, API-first experience orchestration platform that helps you transform your constituent and employee experiences while modernizing and simplifying your tech stack. With AI everywhere powering omnichannel engagements, intelligent routing, built-in workforce engagement, end to end journey management and more - you can reimagine, automate, and innovate your CX strategy. And do it all with confidence that your data is secure and compliant. Trusted by agencies of all sizes, Genesys Cloud CX empowers government agencies to deliver on the promise of digital government while accelerating mission outcomes.
This listing is for Private Offers ONLY. Please reach out for more details. Thank you.
Highlights
- Be ready for the unexpected: Scale government services quickly and easily. Auto-scaling services instantly respond to changes in citizen demand.
- Simplify your tech stack and budget spend: Take advantage of the most comprehensive set of all-in-one cloud contact center capabilities. Control your costs with a predictable subscription-based consumption model.
- Elevate your employee experience: Attract and retain the best people by giving them the best tools, knowledge and information to serve the mission and reach their potential.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
Genesys Cloud CX 1 | Voice | $1,200.00 |
Genesys Cloud CX 2 | Digital + Voice | $1,740.00 |
Genesys Cloud CX 3 | Digital + WEM + Voice | $2,340.00 |
Vendor refund policy
As set forth in the terms.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Genesys offers a variety of support options to provide customers with the most effective and efficient experience possible. For information about Genesys Cloud operational, system availability, and incident information. see status.mypurecloud.com. Phone: +1-877-371-2817 Email: customercare-gov@geneys.com Web:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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