At Connect, we make the complex simple.

We are contact center / CX experts with unparalleled capabilities in Genesys Cloud, the market-leading CCaaS (Contact Center as a Service) platform built entirely in AWS. We are accredited as both a Genesys Gold Partner and an AWS Advanced Tier partner.

Our aim is to be your trusted partner to get the best out of your investment in customer experience and contact centre technology. We provide one-off 'Quickstart Accelerator' packages and ongoing 'Continuous Improvement' services proven to get the very best out of your investment in Genesys Cloud. Our services ensure not only that your Genesys Cloud solution is successful more quickly but also it continues to improve over the long-term yet also delivers against your AWS commitments.

1. Business Case Accelerator for Genesys Cloud - determine exactly what you need from your initial Genesys Cloud deployment and the business case for it through data-driven decision-making.

2. Deployment Accelerator for Genesys Cloud - delivering a foundation platform quickly, allowing you migrate from your legacy platform at pace and provide a platform to innovate on for the future.

3. Conversational Automation for Genesys Cloud - Delight customers, improve customer loyalty & advocacy and reduce live agent workload through Conversational Automation (Chat Bots, Voice Bots and Virtual Agents) within Genesys Cloud.

4. CRM Integration for Genesys Cloud - Make your Genesys Cloud platform context aware, adaptive and provide personalised experiences to improve customer loyalty & advocacy by integrating Genesys Cloud with leading Customer Relationship Management (CRM) and Customer Service Management (CSM) platforms such as Salesforce, ServiceNow, Zendesk.

5. Microsoft Teams Integration for Genesys Cloud - Improve efficiency and drive First Contact Resolution by integrating your front office contact centre with back-office knowledge workers on MS Teams.

6. Knowledge Accelerator for Genesys Cloud - improve the speed your agents become productive, increase consistency and quality by implementing knowledge management into your Genesys Cloud contact centre.

7. AI Agent Assist for Genesys Cloud - Supercharge your agents to become productive faster, deliver more, more consistently and with better quality.

8. Agent Digital Experience Monitoring for Genesys Cloud - Ensure agents are receiving best possible quality of experience no matter where they are working.

9. Workforce Management Accelerator for Amazon Connect - Implement Genesys Cloud EX for Amazon Connect.

10. Continuous Improvement for Genesys Cloud - Continuously improve and innovate your customer experience and cost of delivery through customer journey data mining and analysis.

Genesys Cloud Case Studies: Severn Trent Water, Motor Insurance Bureau, VW

Other Case Studies: Morrisons, Barclays, GN Netcomm, PaddyPower