Freshchat

I use FreshChat  mainly to reply to patient inquiries, for patient appointments, and regarding patient inquiries about pricing and treatments at my clinic.

Patients come to the chatbot and ask when appointments are available for the next day, and the chatbot provides them with a clear timetable of available appointment times. If a patient asks about specific charges, such as consultation charges or charges for certain treatments, the chatbot replies instantly.

FreshChat  helps me maintain an overview of the problems I am seeing. I can observe what patients are mainly asking about and what problems they are facing. I do not have to maintain multiple apps to communicate with patients because FreshChat consolidates everything in one place. I can easily check what is happening and identify the main things patients are searching for and asking about.

The best features FreshChat offers in my experience include automation, as it does not require human intervention until the problem is significant or necessary, saving substantial time and manpower. Additionally, it is affordable, as the subscription cost is quite low and easily manageable.

Automation in FreshChat specifically helps me day-to-day. If a patient wants to know my clinic timing, the bot instantly answers with the clinic's hours. If patients want to know the treatment cost or consultation fee, the bot instantly replies with the price. If a patient wants to know about upcoming holidays or whether the clinic will be closed on a specific day, the bot replies very quickly without any human intervention.

FreshChat has positively impacted my clinic by providing patients a better experience, as they do not have to wait for my call or email. FreshChat replies instantly, and if there is any query, patients can easily raise it on FreshChat. If human intervention is needed, it can be addressed later, saving time and making the patient experience smooth. Patients do not have to wait a long time for inquiries to be answered or to know when I will be available, what my clinic timing is, and what treatment prices are. The bot replies instantly, ensuring the patient experience remains smooth.

I have noticed specific outcomes. Patients know the charges for consultation and treatment, so they do not waste time. If they want to book an appointment, they book it there and receive confirmation instantly. If a patient has undergone treatment and wants a follow-up, they can easily raise the query on FreshChat and get the appointment timing without having to call me or email me, as they can get the appointment right there on FreshChat.

A few times, the bot becomes buggy and gives wrong information to patients, which is something that can be improved. There need to be some customization options available in FreshChat so I can use it in a more productive way.

These two improvements would be sufficient: adding some customizations and fixing the bot when it becomes buggy and provides wrong information to patients. These two issues need to be corrected at the earliest.

I have been working in my current field for more than five years.

FreshChat is quite stable and performs well, with only a few instances of becoming buggy and giving false information. Most of the time, the experience is smooth and stable.

I have not done much with scalability, but FreshChat easily manages the number of patients I serve, and I believe it is quite scalable even for a large organization. For my purposes, scalability does not matter much because I only have a clinic with a limited number of patients to manage at a time.

Customer support for FreshChat is quite good and very responsive to problems or issues that arise while setting up or using the app in day-to-day activity.

I use a private cloud server to host FreshChat in my clinic.

I use Google Cloud  services for my private cloud.

I have seen a return on investment because of FreshChat, as the human manpower needed is less. I do not need anyone to be present all the time to receive phone calls or respond to emails, which saves money as FreshChat handles it all for me. Additionally, time is saved as I do not have to be present to reply to emails or calls, saving quite a lot of time and money.

My experience with FreshChat's pricing, setup cost, and licensing is that the price is fair, neither too low nor too high. The benefit I receive is much greater than the price they are charging, and the setup is easy with a quite good interface.

Others looking into using FreshChat can easily choose it because it is a reliable tool for automation that saves much money, manpower, and time, which can be utilized in other ways. It is helpful in managing day-to-day activities.

FreshChat is a reliable tool that saves much time, manpower, and energy which can be utilized in other ways, thereby directly and indirectly increasing the productivity of my organization and myself.

I chose FreshChat because a friend recommended it to me, and that is why I opted for it without much difficulty. I would rate this review an 8 out of 10.