Freshchat
Freshworks Inc.Reviews from AWS customer
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Easy to use, smart and helpful AI chat experience
What do you like best about the product?
Very easy to use and also very accurate and fastness of this makes me like it the most.
What do you dislike about the product?
Sometimes misunderstands my request of difficult situations which makes the experience bad for me.
What problems is the product solving and how is that benefiting you?
I don’t have to search on multiple sources it is a one place to get answers for my questions. It breaks difficult tasks into easier ones such as drafting, learning new things and the main thing is that it helps me make the decision faster.
Great in handling customer queries tool
What do you like best about the product?
I like that Freshchat brings all learner queries into one place, making it easy to manage.
Its automation and chatbots save time by handling repetitive questions quickly and also the rating and review system which helps me improving my resolutions.
Its automation and chatbots save time by handling repetitive questions quickly and also the rating and review system which helps me improving my resolutions.
What do you dislike about the product?
Till now nothing as such that I dislike yes the app can be better.
What problems is the product solving and how is that benefiting you?
Freshchat is helping me manage and respond to learner queries in one place, reducing delays and confusion.
It also saves time with automation for repetitive questions, so I can focus on resolving more important issues.
It also saves time with automation for repetitive questions, so I can focus on resolving more important issues.
Very userfriendly
What do you like best about the product?
Its easy to customise and creating bot flow is very easy.
What do you dislike about the product?
Training AI is littlie difficult and understanding the reports is little confusing.
What problems is the product solving and how is that benefiting you?
Its reduced a work load and provding a solution even after the business hours.
Easy to set up!
What do you like best about the product?
It’s really easy to set up. I was able to do it myself without the help of the developer, which is great for someone like my business that doesn’t have an in-house developer.
What do you dislike about the product?
Nothing really overall is great and easy to use. It’s a good addition for our customer service team. No issues setting up
What problems is the product solving and how is that benefiting you?
This is our customers another way to easily reach out and can save our customer service team from spending time on the phone or emailing back-and-forth so it’s great
Useful
What do you like best about the product?
the ease of generating customer service bots
What do you dislike about the product?
it is not so integrable with other tools except through webhook or API, and it requires a lot of complexity
What problems is the product solving and how is that benefiting you?
live chat offers the possibility of real-time assistance
Good support.
What do you like best about the product?
Canned response are very good it allow us to give a fast reply.
What do you dislike about the product?
Reporting downlaod filter is not realy good.
What problems is the product solving and how is that benefiting you?
It allow us to connect with the customer and interace with them.
Good support tool
What do you like best about the product?
We can resolve all of our client queries
What do you dislike about the product?
Creating a custom report is a little tricky
What problems is the product solving and how is that benefiting you?
It is heling us to connect with our clients who faces issues so they can ask their queries and we can resolve it on time.
Excellent place to assist the customer while on chat
What do you like best about the product?
I can merge all the platforms at a place example fb, instagram, whatsapp etc and assist the customer on the same, even create automation for bot to reply, integration is pretty easy, and it is easy to undertstand and implement, customer support is excellent, we use it on daily basis 24x7
What do you dislike about the product?
Unhappy customer giving multiple Dsats, which needs to address and even we cannot exclude them from giving surveys
What problems is the product solving and how is that benefiting you?
Freshchat is dooing commendable job interms of giving a platform where in we can use a single window to assist customers from various other platforms, and we can even listen to there voicenotes send files to the customer on the go
Chat
What do you like best about the product?
I like how it has all the coversations saved.
What do you dislike about the product?
The chat feature does not beep or anything when it comes through. Also we are not able to send customers a email of the chat.
What problems is the product solving and how is that benefiting you?
It solving not having so much phone traffic. I am able to resolve a issue faster.
ease of implementation
What do you like best about the product?
The ease of implementing Automations with customization is really helpful. it is self explanatory to a level that my agents write automation for any impromtu situations
What do you dislike about the product?
The chatbot could be a bit more dynamic, in terms of taking the query from users
What problems is the product solving and how is that benefiting you?
Helping me manage multiple teams each having its own inflow and some using chat and some using mail and bot
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