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Good support tool
What do you like best about the product?
We can resolve all of our client queries
What do you dislike about the product?
Creating a custom report is a little tricky
What problems is the product solving and how is that benefiting you?
It is heling us to connect with our clients who faces issues so they can ask their queries and we can resolve it on time.
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Excellent place to assist the customer while on chat
What do you like best about the product?
I can merge all the platforms at a place example fb, instagram, whatsapp etc and assist the customer on the same, even create automation for bot to reply, integration is pretty easy, and it is easy to undertstand and implement, customer support is excellent, we use it on daily basis 24x7
What do you dislike about the product?
Unhappy customer giving multiple Dsats, which needs to address and even we cannot exclude them from giving surveys
What problems is the product solving and how is that benefiting you?
Freshchat is dooing commendable job interms of giving a platform where in we can use a single window to assist customers from various other platforms, and we can even listen to there voicenotes send files to the customer on the go
Chat
What do you like best about the product?
I like how it has all the coversations saved.
What do you dislike about the product?
The chat feature does not beep or anything when it comes through. Also we are not able to send customers a email of the chat.
What problems is the product solving and how is that benefiting you?
It solving not having so much phone traffic. I am able to resolve a issue faster.
ease of implementation
What do you like best about the product?
The ease of implementing Automations with customization is really helpful. it is self explanatory to a level that my agents write automation for any impromtu situations
What do you dislike about the product?
The chatbot could be a bit more dynamic, in terms of taking the query from users
What problems is the product solving and how is that benefiting you?
Helping me manage multiple teams each having its own inflow and some using chat and some using mail and bot
Access customer chat session with easy UI interface + on Mobile app
What do you like best about the product?
Freshchat service is available on the mobile app + its UI interface is nice. Very little / no downtime
What do you dislike about the product?
Sometimes, the chat assigned or new chat-generated notification does not get triggered. I am not sure if its my browser challenge or specific to the app
What problems is the product solving and how is that benefiting you?
We are offering live chat support to our customer using freshchat
Freshchat, a user friendly and convenient to use app
What do you like best about the product?
Freshchat is user friendly and convenient to use.
What do you dislike about the product?
Soon once the chat gets closed or resolved, automatically a ticket should get created, but here it is manual.
What problems is the product solving and how is that benefiting you?
We offer customers with chat mediums of live conversation and Freshchat helps with the interactions to resolve customer's concern.
Two in one product which you can use to support your companies' activities on live bases
What do you like best about the product?
I get an opportunity to also ask or continue with a discussion with our customer(reporters) and have a clear undersanding of what is expected from our organisation. You also can choose to be online or offline while working out conversations.
What do you dislike about the product?
I would have preferred freshchat to pick up a spam number and give out one conversation and not many chats or creating multiple tickets for the same contact details.
What problems is the product solving and how is that benefiting you?
At the end of each conversation the chatbot is able to create or gives out a ticket number to our users(Whistleblowers), which helps us track conversations and also when we require detailed information we can continue chating from an already existing Ticket or Chat.
Easy chat
What do you like best about the product?
How easy to chat and support your business
What do you dislike about the product?
Maybe needs too strong network to work smoothly
What problems is the product solving and how is that benefiting you?
Support the customers with easy access
Amazing
What do you like best about the product?
The customer success managers and developers are one of the most helpful. I like how they keep track and do follow ups on tickets raised
What do you dislike about the product?
I dont have any dislikes for now........
What problems is the product solving and how is that benefiting you?
The reports they created are great which helps with our agents and business goals
Quick and simple to use
What do you like best about the product?
Easy to integrate to internal platforms, reporting is good. Used quite a lot by our clients and is a good tool to have within the support desk.
What do you dislike about the product?
Does not have an option to edit message sent, this is a must in chat platforms.
Chat bot is not great (freddy) does not really understand and setting up freddy can take time.
Chat bot is not great (freddy) does not really understand and setting up freddy can take time.
What problems is the product solving and how is that benefiting you?
Provides live access to a support rep which may have been done via a phone if not available.
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