Freshchat
Freshworks Inc.Reviews from AWS customer
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Very userfriendly
What do you like best about the product?
Its easy to customise and creating bot flow is very easy.
What do you dislike about the product?
Training AI is littlie difficult and understanding the reports is little confusing.
What problems is the product solving and how is that benefiting you?
Its reduced a work load and provding a solution even after the business hours.
Freshdesk has made my customer experience work swift
What do you like best about the product?
What i like about freshdesk is the easy access to the customer complaints and easy to give feedback.
What do you dislike about the product?
What i dislike is that i cant reopen old customer logs of years ago.
What problems is the product solving and how is that benefiting you?
Freshdesk is solving my Service Level A issues and customer satisfaction rating
Easy to set up!
What do you like best about the product?
It’s really easy to set up. I was able to do it myself without the help of the developer, which is great for someone like my business that doesn’t have an in-house developer.
What do you dislike about the product?
Nothing really overall is great and easy to use. It’s a good addition for our customer service team. No issues setting up
What problems is the product solving and how is that benefiting you?
This is our customers another way to easily reach out and can save our customer service team from spending time on the phone or emailing back-and-forth so it’s great
Useful
What do you like best about the product?
the ease of generating customer service bots
What do you dislike about the product?
it is not so integrable with other tools except through webhook or API, and it requires a lot of complexity
What problems is the product solving and how is that benefiting you?
live chat offers the possibility of real-time assistance
Good support.
What do you like best about the product?
Canned response are very good it allow us to give a fast reply.
What do you dislike about the product?
Reporting downlaod filter is not realy good.
What problems is the product solving and how is that benefiting you?
It allow us to connect with the customer and interace with them.
Good support tool
What do you like best about the product?
We can resolve all of our client queries
What do you dislike about the product?
Creating a custom report is a little tricky
What problems is the product solving and how is that benefiting you?
It is heling us to connect with our clients who faces issues so they can ask their queries and we can resolve it on time.
Excellent place to assist the customer while on chat
What do you like best about the product?
I can merge all the platforms at a place example fb, instagram, whatsapp etc and assist the customer on the same, even create automation for bot to reply, integration is pretty easy, and it is easy to undertstand and implement, customer support is excellent, we use it on daily basis 24x7
What do you dislike about the product?
Unhappy customer giving multiple Dsats, which needs to address and even we cannot exclude them from giving surveys
What problems is the product solving and how is that benefiting you?
Freshchat is dooing commendable job interms of giving a platform where in we can use a single window to assist customers from various other platforms, and we can even listen to there voicenotes send files to the customer on the go
Chat
What do you like best about the product?
I like how it has all the coversations saved.
What do you dislike about the product?
The chat feature does not beep or anything when it comes through. Also we are not able to send customers a email of the chat.
What problems is the product solving and how is that benefiting you?
It solving not having so much phone traffic. I am able to resolve a issue faster.
ease of implementation
What do you like best about the product?
The ease of implementing Automations with customization is really helpful. it is self explanatory to a level that my agents write automation for any impromtu situations
What do you dislike about the product?
The chatbot could be a bit more dynamic, in terms of taking the query from users
What problems is the product solving and how is that benefiting you?
Helping me manage multiple teams each having its own inflow and some using chat and some using mail and bot
Access customer chat session with easy UI interface + on Mobile app
What do you like best about the product?
Freshchat service is available on the mobile app + its UI interface is nice. Very little / no downtime
What do you dislike about the product?
Sometimes, the chat assigned or new chat-generated notification does not get triggered. I am not sure if its my browser challenge or specific to the app
What problems is the product solving and how is that benefiting you?
We are offering live chat support to our customer using freshchat
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