Freshchat
Freshworks Inc.Reviews from AWS customer
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Easy to set up!
What do you like best about the product?
It’s really easy to set up. I was able to do it myself without the help of the developer, which is great for someone like my business that doesn’t have an in-house developer.
What do you dislike about the product?
Nothing really overall is great and easy to use. It’s a good addition for our customer service team. No issues setting up
What problems is the product solving and how is that benefiting you?
This is our customers another way to easily reach out and can save our customer service team from spending time on the phone or emailing back-and-forth so it’s great
Useful
What do you like best about the product?
the ease of generating customer service bots
What do you dislike about the product?
it is not so integrable with other tools except through webhook or API, and it requires a lot of complexity
What problems is the product solving and how is that benefiting you?
live chat offers the possibility of real-time assistance
Good support.
What do you like best about the product?
Canned response are very good it allow us to give a fast reply.
What do you dislike about the product?
Reporting downlaod filter is not realy good.
What problems is the product solving and how is that benefiting you?
It allow us to connect with the customer and interace with them.
Good support tool
What do you like best about the product?
We can resolve all of our client queries
What do you dislike about the product?
Creating a custom report is a little tricky
What problems is the product solving and how is that benefiting you?
It is heling us to connect with our clients who faces issues so they can ask their queries and we can resolve it on time.
Chat
What do you like best about the product?
I like how it has all the coversations saved.
What do you dislike about the product?
The chat feature does not beep or anything when it comes through. Also we are not able to send customers a email of the chat.
What problems is the product solving and how is that benefiting you?
It solving not having so much phone traffic. I am able to resolve a issue faster.
ease of implementation
What do you like best about the product?
The ease of implementing Automations with customization is really helpful. it is self explanatory to a level that my agents write automation for any impromtu situations
What do you dislike about the product?
The chatbot could be a bit more dynamic, in terms of taking the query from users
What problems is the product solving and how is that benefiting you?
Helping me manage multiple teams each having its own inflow and some using chat and some using mail and bot
Access customer chat session with easy UI interface + on Mobile app
What do you like best about the product?
Freshchat service is available on the mobile app + its UI interface is nice. Very little / no downtime
What do you dislike about the product?
Sometimes, the chat assigned or new chat-generated notification does not get triggered. I am not sure if its my browser challenge or specific to the app
What problems is the product solving and how is that benefiting you?
We are offering live chat support to our customer using freshchat
Freshchat, a user friendly and convenient to use app
What do you like best about the product?
Freshchat is user friendly and convenient to use.
What do you dislike about the product?
Soon once the chat gets closed or resolved, automatically a ticket should get created, but here it is manual.
What problems is the product solving and how is that benefiting you?
We offer customers with chat mediums of live conversation and Freshchat helps with the interactions to resolve customer's concern.
Two in one product which you can use to support your companies' activities on live bases
What do you like best about the product?
I get an opportunity to also ask or continue with a discussion with our customer(reporters) and have a clear undersanding of what is expected from our organisation. You also can choose to be online or offline while working out conversations.
What do you dislike about the product?
I would have preferred freshchat to pick up a spam number and give out one conversation and not many chats or creating multiple tickets for the same contact details.
What problems is the product solving and how is that benefiting you?
At the end of each conversation the chatbot is able to create or gives out a ticket number to our users(Whistleblowers), which helps us track conversations and also when we require detailed information we can continue chating from an already existing Ticket or Chat.
Amazing
What do you like best about the product?
The customer success managers and developers are one of the most helpful. I like how they keep track and do follow ups on tickets raised
What do you dislike about the product?
I dont have any dislikes for now........
What problems is the product solving and how is that benefiting you?
The reports they created are great which helps with our agents and business goals
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