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Amazing
What do you like best about the product?
The customer success managers and developers are one of the most helpful. I like how they keep track and do follow ups on tickets raised
What do you dislike about the product?
I dont have any dislikes for now........
What problems is the product solving and how is that benefiting you?
The reports they created are great which helps with our agents and business goals
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Quick and simple to use
What do you like best about the product?
Easy to integrate to internal platforms, reporting is good. Used quite a lot by our clients and is a good tool to have within the support desk.
What do you dislike about the product?
Does not have an option to edit message sent, this is a must in chat platforms.
Chat bot is not great (freddy) does not really understand and setting up freddy can take time.
Chat bot is not great (freddy) does not really understand and setting up freddy can take time.
What problems is the product solving and how is that benefiting you?
Provides live access to a support rep which may have been done via a phone if not available.
Enhanced Freshchat Support and Features for Improved Accessibility and Insights
What do you like best about the product?
I really appreciate the Freshchat customer support. They're always available when needed and provide instant assistance. I also enjoy the upgraded version of Freshchat with additional features that make it much easier to access statistics.
What do you dislike about the product?
There's no particular issue I dislike about Freshchat, but I would suggest improving the notification system. It would be beneficial if we could improve the home page of the chat interface, as it could use an upgrade to better meet current needs.
We're also looking forward to the addition of some advanced features soon.
We're also looking forward to the addition of some advanced features soon.
What problems is the product solving and how is that benefiting you?
Freshchat makes it easy for users to communicate with us; they can simply reach out and get help with just a message.
It is beneficial for our company from a customer-centric perspective, as our users can connect with us 24/7 if they have any issues or queries.
It is beneficial for our company from a customer-centric perspective, as our users can connect with us 24/7 if they have any issues or queries.
very good
What do you like best about the product?
Facilidade no uso, Suporte ao cliente, Facilidade de integração
What do you dislike about the product?
Falta de correção na mensagem já enviada para o cliente.
What problems is the product solving and how is that benefiting you?
Apoio ao atendimento ao cliente.
Seamless Integration and Excellent Support – A Must-Have for Customer Engagement
What do you like best about the product?
Freshchat has been a game-changer for us at Kalki Fashion, providing an easy-to-use platform that integrates perfectly with our website. The chatbot automation has significantly improved our customer service efficiency. The ease of use, combined with its rich features like detailed reporting and analytics, has made tracking our customer support performance simple. Additionally, their customer support team is responsive and proactive, ensuring issues are resolved swiftly.
What do you dislike about the product?
The platform is robust, but there's always room for improvement. Occasionally, navigating through some of the more advanced features can be tricky without proper guidance. An enhanced knowledge base or more intuitive user tutorials for complex features would be a helpful addition.
Also, I had a very bad experience with their management regarding the refund last year.
Also, I had a very bad experience with their management regarding the refund last year.
What problems is the product solving and how is that benefiting you?
Freshchat helps us manage customer inquiries in real time, ensuring quick responses and improving customer satisfaction. The detailed reporting and analytics give us valuable insights into customer behavior, enabling us to continuously optimize our support processes. Overall, it has streamlined our customer communication, enhanced efficiency, and improved our service quality, leading to higher customer retention and loyalty.
Freshchat chatbot enables us to collect all essential information before speaking with the client.
What do you like best about the product?
I appreciate the ability to create topics in multiple languages, allowing us to personalize chat conversations based on our clients' needs. A great feature our team uses daily is the chatbot, which collects essential customer data and connects them to our agents with all the necessary information. This significantly reduces the time it takes for agents to assist customers.
What do you dislike about the product?
I needed some time to get used to the analytics in FreshChat. I believe this is an area that could be improved – I would appreciate more interactive reports and easier options for exporting data.
What problems is the product solving and how is that benefiting you?
We created chatbot flows that help solve common issues, such as:
'I need to add tests to my visit' – by providing step-by-step instructions on how to add them;
'I need to schedule a new visit' – similarly, by showing how to do it;
'How can I use my consultation?' – by guiding users to the necessary information and explaining how to schedule a meeting.
This benefits our team by reducing the number of conversations forwarded to them, allowing them more time to focus on more complex tickets.
'I need to add tests to my visit' – by providing step-by-step instructions on how to add them;
'I need to schedule a new visit' – similarly, by showing how to do it;
'How can I use my consultation?' – by guiding users to the necessary information and explaining how to schedule a meeting.
This benefits our team by reducing the number of conversations forwarded to them, allowing them more time to focus on more complex tickets.
The FreshChat tools provide all the messaging features we need to support our customer.
What do you like best about the product?
FreshChat helped us to integrate with WhatsApp in a very easy way, allowing us to build bots and improve our customers experience.
What do you dislike about the product?
Some features that seems to be basic are only supported on higher plans.
What problems is the product solving and how is that benefiting you?
Customers in Brazil are avoiding calling a call center. They prefer interacts by chating, specially WhatsApp. FreshChat was a very easy way to integrate WhatsApp to a Support Solution.
Avaliação - FreshChat
What do you like best about the product?
A possibilidade de acompanhamento da tela do cliente em tempo real.
What do you dislike about the product?
A ferramenta frequentemente apresenta dellay no envio e recebimento das mensagem do chat e apresenta falhas ao carregar a pagina.
What problems is the product solving and how is that benefiting you?
Suporte operacional
Good Overall, sometimes rough with Freshbot
What do you like best about the product?
Intelliassign per agent group assigning agents automatically is nice.
So is the "create ticket" to either fresh desk or fresh service feature.
Freshbot feature to customize customer support.
Knowledge base importation was a life safer.
So is the "create ticket" to either fresh desk or fresh service feature.
Freshbot feature to customize customer support.
Knowledge base importation was a life safer.
What do you dislike about the product?
"Comercial Time" overrides the "Offline Experience" text, making it so that offline experiences text wont show after the comercial time set.
Freshbot sometimes is limiting and has a couple bugs. Example being a ticket I opened in which it was explained to trigger a logic flow on web widget, id first need a message send from the customer, whereas on the WhatsApp version, i can load up a logic as soon as the bot is triggered. Though the recent custom javascript adicion is a good step.
Freshbot sometimes is limiting and has a couple bugs. Example being a ticket I opened in which it was explained to trigger a logic flow on web widget, id first need a message send from the customer, whereas on the WhatsApp version, i can load up a logic as soon as the bot is triggered. Though the recent custom javascript adicion is a good step.
What problems is the product solving and how is that benefiting you?
Through the channels feature, we are able to receive Our customers questions either via WhatsApp for their comfort, Or via web widget, on our fresh desk support website.
And using fresh chat helps out since we can transfer a conversation over to our main Tickets based customer support portal, that being Freshdesk.
And using fresh chat helps out since we can transfer a conversation over to our main Tickets based customer support portal, that being Freshdesk.
Easy to Use
What do you like best about the product?
Easy while conversation, enhance customer support as it helps to reply and solve the customer query quickly, easily we can monitor user performance.
What do you dislike about the product?
I don't have any dislike as fas I have used, I get resports and all easily so no dislike, but yes the view of dashboard can be simplified a little bit
What problems is the product solving and how is that benefiting you?
Freshchat connects customers easily to us which helps us resolving the issues quickly and easily. and the view is same as of normal chats so the user don't get difficulty too to understand.
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