Sold by: Nexthink SA
Nexthink Infinity is a cloud-native digital employee experience (DEX) platform that gives IT teams real-time visibility into devices, applications, and employee sentiment across the enterprise. It combines endpoint telemetry, employee feedback, and AI-driven insights so IT can detect issues early, automate remediation, and improve productivity. Deploy it through AWS Marketplace to speed up procurement and consolidate billing.
4.6
Overview
Nexthink Infinity is a digital employee experience platform that helps IT organizations understand and improve how employees experience technology at work. It collects data from endpoints, applications, networks, and collaboration tools, and pairs it with employee sentiment gathered through targeted surveys and campaigns. Instead of relying on tickets and manual troubleshooting, IT gets a continuous, unified view of digital workplace health, so it can spot performance problems, security and compliance gaps, and adoption challenges as they emerge.
Beyond visibility, Infinity helps teams act. Automated workflows and remote actions can resolve common issues, such as restarting a failing service, clearing a cache, or applying a configuration fix, often before the employee notices a problem. Service desk teams can diagnose issues faster with real-time context, while IT leaders can use analytics to prioritize investments, track the impact of changes like OS migrations and software rollouts, and measure improvement over time. Built-in AI capabilities help surface anomalies, summarize insights, and guide next steps, which reduces the time spent investigating and reporting.
Available through AWS Marketplace, Nexthink Infinity fits into your existing AWS procurement and billing, so you can use committed spend and simplify purchasing and vendor management. The platform is designed to scale across large, distributed workforces and integrates with common IT service management, identity, and security tools, so it works alongside your current operations. The result is fewer disruptions, lower support costs, and a better day-to-day experience for employees.
Highlights
- See; Diagnose; Fix
Details
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Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Workplace Experience | Nexthink Workplace Experience | $2,400.00 |
Employee Engagement | Nexthink Employee Engagement | $2,400.00 |
Application Experience | Nexthink Application Experience | $2,400.00 |
Amplify | Nexthink Amplify | $2,400.00 |
Dimensions summary
Nexthink Infinity sells as four separate contract dimensions, each priced by Units. You choose the modules that fit your needs and pay per unit for each. Workplace Experience covers seeing, diagnosing, and fixing digital workplace issues across endpoints. Employee Engagement supports two-way employee communications. Application Experience gives visibility into how applications perform and are used. Amplify puts insights and remediation into service desk agent workflows. These dimensions are independent options rather than ranked tiers. Pricing scales with the number of units you commit to for each module you select.
Top-of-mind questions for buyers
Each module is billed by Units. The listing defines the price per unit but does not specify what a single unit maps to, such as an employee, device, or endpoint. Confirm the exact unit definition with the vendor before committing, since counting rules affect your total for each module.
Each module is a separate contract dimension priced by Units. Charges add together across the modules you select, billed independently per unit for each. Buying Workplace Experience, Application Experience, Employee Engagement, and Amplify produces four separate line items that sum on the same invoice.
The four modules are independent options rather than ranked tiers, so you can select only the ones you need. Because each is a separate per-unit contract, adding another module means committing to units for that module. Contact the vendor to confirm how mid-term additions are handled.
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Nexthink Infinity - the market's first automation and remediation platform - delivers unparalleled visibility across all environments so all IT teams can continuously improve the digital workplace to optimize productivity and cost.
Nexthink Infinity - the market's first automation and remediation platform - delivers unparalleled visibility across all environments so all IT teams can continuously improve the digital workplace to optimize productivity and cost.
Nexthink Infinity - the market's first automation and remediation platform - delivers unparalleled visibility across all environments so all IT teams can continuously improve the digital workplace to optimize productivity and cost.
Nexthink Infinity - the market's first automation and remediation platform - delivers unparalleled visibility across all environments so all IT teams can continuously improve the digital workplace to optimize productivity and cost.
Customer reviews
Joe B.
Nexthink Delivers Clear Fleet Health Insights and Actionable Improvements
Reviewed on Oct 22, 2026
Review provided by G2
What do you like best about the product?
Nexthink gives us insight into the health and usability of our fleet and the ability to take action and make improvements
What do you dislike about the product?
There is a lot of data and a lot of capability. Turning insight into remote actions and workflows has a learning curve
What problems is the product solving and how is that benefiting you?
We have a better understanding of hardware utilization and that is helping to drive better decisions in hardware standards. We are able to easily see when there are software problems and remediate fleet wide.
Civil Engineering
Easy to Use and Great for Deep Endpoint Performance Insights
Reviewed on Oct 22, 2026
Review provided by G2
What do you like best about the product?
I like the ease of use and how it enables anyone to look deeper into endpoint performance
What do you dislike about the product?
It doesn't seem like the data I currently have is really that actionable, but I'm sure that might change with Spark
What problems is the product solving and how is that benefiting you?
Nexthink is helping us understand what our endpoint behavior is without bothering the users
Michael W.
Proactive Fleet Insights That Reduce Support, Limited by Data Retention
Reviewed on Oct 21, 2026
Review provided by G2
What do you like best about the product?
I use Nexthink to track and maintain our laptop fleet, and Spark helps us proactively resolve laptop issues. I like that Nexthink helps me understand how our fleet is doing and find fleet-wide patterns and root causes we can engineer out to reduce support needs. Spark, Agentic, Amplify, and Forge look pretty cool. The Agentic layer helps resolve issues, document what we fixed and how in our knowledge, and teach others to use the data and tools to fix real issues in the field for our user population. It’s making real dents in our support workloads in a good way. Setup was good; I had a good PS person, and our account rep helped guide us a lot. It gave us a good foundation that I still view as a good investment two years later.
What do you dislike about the product?
I don’t like that my data falls off after a certain number of months or days. I know storage isn’t free, but I can’t look for patterns going back a year if I only have a limited number of months of data to work with.
What problems is the product solving and how is that benefiting you?
I use Nexthink to track and maintain our laptop fleet, understand end-user challenges, and find fleet-wide patterns so we can engineer out root causes and reduce support needs. Its agentic layer helps resolve issues, document fixes, and teach others to fix field issues, reducing our support workload.
Jeetender K.
Intuitive Workspace, Powerful Visibility—But Data Accuracy Needs Work
Reviewed on Oct 20, 2026
Review provided by G2
What do you like best about the product?
I like Nexthink’s intuitive, simple, user-friendly interface. Workspace makes it easy to find the information I need, from basic information to analysis, comparison charts, suggestions, guides, and steps for achieving an objective. I find that very helpful. Monitoring over 100 applications is the feature I find most useful because it gives us visibility into their usage, utilization, and health, and the module keeps evolving. Nexthink also gives us visibility into the estate’s health and status and users’ application experience, helping us pinpoint where that experience may be degraded and support users proactively rather than reactively.
What do you dislike about the product?
I’d like Nexthink to make it easier to pinpoint exactly what is causing an issue on an end user’s device. Some parameter and data calculations are too complex and don’t make sense to me, even when I read the documentation or get an explanation from support. The numbers can also be incorrect: for example, Nexthink may show that a user used their laptop for 3 hours when they typically used it for 8. The overall DEX score calculation can be confusing too, especially when the documentation says it reflects an average or the experience most users have, but scores in my environment don’t seem to line up clearly.
What problems is the product solving and how is that benefiting you?
Nexthink gives us visibility into the health and status of our entire estate and the end-user experience across applications, including where that experience is suffering or getting degraded, so we can pinpoint where a problem may be occurring.
Vesna S.
Proactive Insights and DEX Scoring Pinpoint PC Issues
Reviewed on Oct 13, 2026
Review provided by G2
What do you like best about the product?
I like Nexthink’s proactive approach and the DEX score. It gives me very good analysis of what’s happening on a PC and helps me diagnose the root cause of an issue better. The initial setup was good.
What do you dislike about the product?
nothing
What problems is the product solving and how is that benefiting you?
I use Nexthink for a proactive approach. I like the DEX score and its analysis of what’s happening on a PC, which helps me diagnose the root cause of an issue better.