Sold by: ServiceNowÂ
Deployed on AWS
Workflow Data Fabric is a unified semantic and integration layer that turns data into instant action by connecting structured, unstructured, and streaming data into ServiceNow to power your AI agents, workflows, and analytics with real-time, secure data from any source.
Overview
Workflow Data Fabric, ServiceNows data foundation within their platform, unifies data across the enterprise to provide real time, secure, and governed access to any data source to enable your employees and AI agents to solve complex issues like preventing service disruptions, resolving customer requests faster, and optimizing complex operations all on a single platform. It turns data into instant action by connecting structured, unstructured, and streaming data from any source in real time without needing to duplicate it, transfer it, or build customizations just to integrate it. Workflow Data Fabric enriches, contextualizes, and aligns data with your workflows so it is immediately actionable fueling smarter AI agents, faster resolutions, and more efficient, compliant automation.
Highlights
- Connect and unify any data structured, unstructured, or streaming in real time, on one platform.
- Fuel AI agents, workflows, and analytics with the right data needed to drive faster, smarter decisions.
- Protect your data with built-in compliance and governance ,so teams and AI agents can act securely on your data.
Details
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Delivery method
Deployed on AWS
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Delivery details
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Support
Vendor support
ServiceNow Support for the covered ServiceNow products and services is available to you 24/7 at the support link below, which includes links to helpful Product Documentation, our Knowledge Base, and our NOW Community of users.
https://support.servicenow.com/nowÂ
This application is subject to additional support terms.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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57 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Antonio M.
Effortless integrations
Reviewed on Oct 29, 2025
Review provided by G2
What do you like best about the product?
Allows to connect despaired systems with ease. The zero copy functionality is a game changer for data analytics and integrations
What do you dislike about the product?
Nothing to dislike. WDF has replaced a few other tech.
What problems is the product solving and how is that benefiting you?
System data integrations, ETL.
Computer & Network Security
Connects to internal and external data sources
Reviewed on Oct 15, 2025
Review provided by G2
What do you like best about the product?
Ease of managing and its options to use external data to enrich existing workflows, create new automations, and provide real-time, actionable insights.
What do you dislike about the product?
Learning is complex for new users, and search and filtering options are also complex to understand
What problems is the product solving and how is that benefiting you?
It makes easy to connect to external data sources, and that can help get inside analytics in one platform
sathavahan reddy C.
Streamlined Workflows with Exceptional User Friendliness
Reviewed on Oct 15, 2025
Review provided by G2
What do you like best about the product?
I really appreciate how ServiceNow Workflow Data Fabric genuinely helps us to navigate and manage application statuses efficiently. It seamlessly integrates different departments by creating cases, enhancing coordination significantly. Moreover, its user-friendly interface makes it accessible for laymen, and the support is fantastic. The workflows are customizable to fit our business requirements, making the operation flow very effective. This strength, along with its ability to improve communication and automatically create cases, has notably increased our business efficiency and profitability.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
ServiceNow Workflow Data Fabric improves business operations by integrating departments, automating case creation, and enhancing communication, leading to easier navigation and increased profits.
Juan Carlos H.
Automating processes across the entire Organization
Reviewed on Oct 08, 2025
Review provided by G2
What do you like best about the product?
Strong automation process and workflows across the entire organization, minimizing the silos and improving visibility of status of tasks associated to the processes.
What do you dislike about the product?
If implementation is not supported by an expert team directly from vendor or third-party vendor, the implementation could be difficult to implement and consumed by the users.
What problems is the product solving and how is that benefiting you?
Automation of workflows and the visibility of status of tasks and helping with the accountability of tasks not performed on time.
Pharmaceuticals
ServiceNow Workflow DataFabric is a powerful data orchestration layer within the ServiceNow Platform
Reviewed on Oct 08, 2025
Review provided by G2
What do you like best about the product?
I like ServiceNow Workflow Data Fabric best for its zero-copy data access and AI-driven automation. It unifies diverse data sources in real-time without duplication, reducing costs and ensuring compliance. Its seamless integration with AI agents enables smart, scalable workflows across IT, HR, and customer service.
What do you dislike about the product?
A key drawback of ServiceNow Workflow Data Fabric is its complex setup for smaller organizations, which may find the initial configuration and learning curve steep due to its enterprise focus. Additionally, dependency on the ServiceNow ecosystem can limit flexibility for businesses not fully invested in the platform, potentially increasing costs or integration challenges.
What problems is the product solving and how is that benefiting you?
Problems Solved: ServiceNow Workflow Data Fabric unifies siloed data, eliminates costly ETL processes, enables real-time analytics, ensures compliance e.g., GDPR, HIPAA and simplifies AI-driven workflow automation.
Benefits: It cuts data handling costs, powers AI agents for faster decisions, scales for enterprise needs, reduces compliance risks, and accelerates ROI with low-code tools, streamlining operations like IT or HR workflows.
Benefits: It cuts data handling costs, powers AI agents for faster decisions, scales for enterprise needs, reduces compliance risks, and accelerates ROI with low-code tools, streamlining operations like IT or HR workflows.