Sold by: ServiceNow
Deployed on AWS
Fuel your AI control tower with unified enterprise data from AWS and beyond. Turn data into action without moving it.
4.3
Overview
Workflow Data Fabric is ServiceNow's unified data layer that connects structured, unstructured, and streaming data in real time - without moving, duplicating, or custom-coding integrations. It enriches and contextualizes data from AWS services (S3, Redshift, RDS) and across your enterprise, so AI agents and workflows have what they need to prevent service disruptions, resolve customer requests faster, and optimize operations with built-in compliance.
What you get:
- Real-time data access: Connect any data source - AWS or enterprise - without ETL pipelines or data duplication
- AI-ready workflows: Fuel agents, automations, and analytics with governed, contextualized data that's immediately actionable
- Built-in security: Compliance and governance protections ensure teams and AI agents act on data securely
Workflow Data Fabric turns data into a competitive advantage by making it accessible, actionable, and secure across your entire organization.
How to purchase: ServiceNow products are available on AWS Marketplace through Private Offers, so you can draw down on existing AWS committed spend while meeting data residency and compliance requirements. Pricing is customized to your needs. Contact your ServiceNow Sales team for a personalized, confidential Private Offer, or reach out at servicenow.com/contact-us.
Highlights
- Connect and unify structured, unstructured, and streaming data from AWS (S3, Redshift, RDS) and enterprise systems in real time - no data movement required
- Fuel AI agents, workflows, and analytics with secure, governed data that's enriched and contextualized for immediate action
- Built-in compliance and governance protections ensure teams and AI agents act on data securely across the enterprise
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
ServiceNow Support for the covered ServiceNow products and services is available to you 24/7 at the support link below, which includes links to helpful Product Documentation, our Knowledge Base, and our NOW Community of users.
https://support.servicenow.com/now
This application is subject to additional support terms.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Rama S.
Simple Setup, Effective Third-Party Integration
Reviewed on May 07, 2026
Review provided by G2
What do you like best about the product?
I find data fetching from third-party tools effectively handles the tasks for displaying data in catalog items. Also, the initial setup of ServiceNow Workflow Data Fabric was simple, not tough. So far, all functionalities are working fine for us.
What do you dislike about the product?
Sometimes data display is slow in the forms while integrating third-party tools. The step-by-step documentation is not clear.
What problems is the product solving and how is that benefiting you?
I use ServiceNow Workflow Data Fabric for fetching data from third-party tools, though data display can be slow during integrations. Overall, it's working fine.
Jordan T.
Seamless Integration, Easy Setup
Reviewed on May 07, 2026
Review provided by G2
What do you like best about the product?
I find ServiceNow Workflow Data Fabric pretty easy to set up, which is really helpful. I also like that for the products available, it's pretty seamless.
What do you dislike about the product?
I want more options to connect or the ability to build our own zero copy connectors.
What problems is the product solving and how is that benefiting you?
I use ServiceNow Workflow Data Fabric for connecting integrations with other systems, enabling the movement of data from non-ServiceNow systems in both directions.
kristen j.
Streamlined Workflows with Great Alert Management
Reviewed on May 07, 2026
Review provided by G2
What do you like best about the product?
I use ServiceNow Workflow Data Fabric to help analyze and create new request forms and flows in our space. It provides visibility when creating workflows and figuring out how to better service our stakeholders. I also find it useful for updating or changing workflows based on data we've received and feedback. I like the notifications and alert management features, as they allow us to best place notifications and create workflows that trigger at the right time for the right people. Plus, the initial setup was pretty seamless, which I appreciated.
What do you dislike about the product?
The learning curve at first was a bit for me personally but once I began using it, it was easy.
What problems is the product solving and how is that benefiting you?
ServiceNow Workflow Data Fabric helps analyze requests, offers visibility for stakeholder servicing, aids in updating workflows with feedback, and optimizes notifications and alerts to ensure the right people are triggered.
Hashim A.
Effortless Automation with High Customizability
Reviewed on May 07, 2026
Review provided by G2
What do you like best about the product?
I have a lot of automation requirements, and ServiceNow Workflow Data Fabric helps with automation, especially with approval and tasks assignment. I like its ease of use and high customization capabilities. It allows for customization of steps, like skipping approval for requests from integration. The setup was mostly out-of-the-box, with a few customization requests, which was helpful.
What do you dislike about the product?
ease of use and customization options
What problems is the product solving and how is that benefiting you?
I use ServiceNow Workflow Data Fabric to automate steps and approval flows, which is essential for handling many automation requirements.
Kumar s.
Streamlines Data Integration with Ease
Reviewed on May 07, 2026
Review provided by G2
What do you like best about the product?
I like the data integration hub of ServiceNow Workflow Data Fabric, which makes it effective for connecting external data sources. I also find the 'now intelligence on fabric' feature valuable. Additionally, the setup was easy, which was a significant plus for my team.
What do you dislike about the product?
I find the integration complexity challenging when dealing with data streams and real-time functionalities with ITOM.
What problems is the product solving and how is that benefiting you?
I use ServiceNow Workflow Data Fabric for connecting external data sources and improving data performance.