Sold by: ServiceNow
Deployed on AWS
Fuel your AI control tower with unified enterprise data from AWS and beyond. Turn data into action without moving it.
4.3
Overview
Workflow Data Fabric is ServiceNow's unified data layer that connects structured, unstructured, and streaming data in real time - without moving, duplicating, or custom-coding integrations. It enriches and contextualizes data from AWS services (S3, Redshift, RDS) and across your enterprise, so AI agents and workflows have what they need to prevent service disruptions, resolve customer requests faster, and optimize operations with built-in compliance.
What you get:
- Real-time data access: Connect any data source - AWS or enterprise - without ETL pipelines or data duplication
- AI-ready workflows: Fuel agents, automations, and analytics with governed, contextualized data that's immediately actionable
- Built-in security: Compliance and governance protections ensure teams and AI agents act on data securely
Workflow Data Fabric turns data into a competitive advantage by making it accessible, actionable, and secure across your entire organization.
How to purchase: ServiceNow products are available on AWS Marketplace through Private Offers, so you can draw down on existing AWS committed spend while meeting data residency and compliance requirements. Pricing is customized to your needs. Contact your ServiceNow Sales team for a personalized, confidential Private Offer, or reach out at servicenow.com/contact-us.
Highlights
- Connect and unify structured, unstructured, and streaming data from AWS (S3, Redshift, RDS) and enterprise systems in real time - no data movement required
- Fuel AI agents, workflows, and analytics with secure, governed data that's enriched and contextualized for immediate action
- Built-in compliance and governance protections ensure teams and AI agents act on data securely across the enterprise
Details
Sold by
Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
ServiceNow Support for the covered ServiceNow products and services is available to you 24/7 at the support link below, which includes links to helpful Product Documentation, our Knowledge Base, and our NOW Community of users.
https://support.servicenow.com/now
This application is subject to additional support terms.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Zengfei S.
Excited to Get Started Learning Architect
Reviewed on Jun 16, 2026
Review provided by G2
What do you like best about the product?
New start about learning it, not started yet
What do you dislike about the product?
Nothing as of now, just learning, not actually working in it
What problems is the product solving and how is that benefiting you?
Laerning about it now, haven't started l
Banking
Great Data Connectivity and Governance, but the UI Needs to Be More User-Friendly
Reviewed on Jun 16, 2026
Review provided by G2
What do you like best about the product?
Easy to connect with data sources and better governance
What do you dislike about the product?
The workflow is not very user friendly and could use a better UI
What problems is the product solving and how is that benefiting you?
It makes it easy to connect data with AI agents in one environment.
Gaurav G.
Seamless Integrations with ServiceNow Workflow
Reviewed on Jun 16, 2026
Review provided by G2
What do you like best about the product?
I think the integrations are really good. It's an amazing product, and I really like to use it all the time. It's a great tool. The initial setup was very easy.
What do you dislike about the product?
Yes interested
What problems is the product solving and how is that benefiting you?
I mainly use ServiceNow Workflow Data Fabric for integrations, which is a best practice.
Swarnim S.
ServiceNow Workflow Data Fabric connects data
Reviewed on Jun 04, 2026
Review provided by G2
What do you like best about the product?
As a Technical Product Manager working across AI and enterprise platforms, one of the toughest challenges I face is fragmented data trapped in silos while the workflows that depend on it live somewhere else entirely. Workflow Data Fabric helps bridge that gap by unifying data access directly within the ServiceNow platform, so teams can act on the right information without constantly switching contexts or waiting for integrations to catch up.
What do you dislike about the product?
One limitation worth noting is that the initial configuration in complex, multi-source environments can require significant setup time and the involvement of experienced platform administrators. The learning curve is definitely real for teams that don’t have dedicated ServiceNow expertise, and it may take some time to get everything configured and running smoothly.
What problems is the product solving and how is that benefiting you?
What I find most valuable is being able to surface real-time data from external systems directly within our workflows. This cuts down on the manual handoffs that slow operations and makes automation feel genuinely more reliable, because it’s working with current information rather than stale snapshots.
Rama S.
Simple Setup, Effective Third-Party Integration
Reviewed on May 07, 2026
Review provided by G2
What do you like best about the product?
I find data fetching from third-party tools effectively handles the tasks for displaying data in catalog items. Also, the initial setup of ServiceNow Workflow Data Fabric was simple, not tough. So far, all functionalities are working fine for us.
What do you dislike about the product?
Sometimes data display is slow in the forms while integrating third-party tools. The step-by-step documentation is not clear.
What problems is the product solving and how is that benefiting you?
I use ServiceNow Workflow Data Fabric for fetching data from third-party tools, though data display can be slow during integrations. Overall, it's working fine.