Sold by: ServiceNow
Deployed on AWS
Fuel your AI control tower with unified enterprise data from AWS and beyond. Turn data into action without moving it.
4.3
Overview
Workflow Data Fabric is ServiceNow's unified data layer that connects structured, unstructured, and streaming data in real time - without moving, duplicating, or custom-coding integrations. It enriches and contextualizes data from AWS services (S3, Redshift, RDS) and across your enterprise, so AI agents and workflows have what they need to prevent service disruptions, resolve customer requests faster, and optimize operations with built-in compliance.
What you get:
- Real-time data access: Connect any data source - AWS or enterprise - without ETL pipelines or data duplication
- AI-ready workflows: Fuel agents, automations, and analytics with governed, contextualized data that's immediately actionable
- Built-in security: Compliance and governance protections ensure teams and AI agents act on data securely
Workflow Data Fabric turns data into a competitive advantage by making it accessible, actionable, and secure across your entire organization.
How to purchase: ServiceNow products are available on AWS Marketplace through Private Offers, so you can draw down on existing AWS committed spend while meeting data residency and compliance requirements. Pricing is customized to your needs. Contact your ServiceNow Sales team for a personalized, confidential Private Offer, or reach out at servicenow.com/contact-us.
Highlights
- Connect and unify structured, unstructured, and streaming data from AWS (S3, Redshift, RDS) and enterprise systems in real time - no data movement required
- Fuel AI agents, workflows, and analytics with secure, governed data that's enriched and contextualized for immediate action
- Built-in compliance and governance protections ensure teams and AI agents act on data securely across the enterprise
Details
Sold by
Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
ServiceNow Support for the covered ServiceNow products and services is available to you 24/7 at the support link below, which includes links to helpful Product Documentation, our Knowledge Base, and our NOW Community of users.
https://support.servicenow.com/now
This application is subject to additional support terms.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Dhiraj B.
Simplifying Data Modelling and Integration with ServiceNow Workflow Data Fabric
Reviewed on Apr 06, 2026
Review provided by G2
What do you like best about the product?
ServiceNow Workflow Data Fabric is a reliable and easy-to-use tool for data modeling and data integration. The platform also connects well with other systems, so it becomes easier to build and manage workflows. It also supports automation and real-time data updates, which is another good thing about the tool.
What do you dislike about the product?
Sometimes, performance can slow down when working with large amounts of data or complex workflows. Overall, the platform is powerful; improving ease of use and learning support would make it even better.
What problems is the product solving and how is that benefiting you?
It simplifies data integration and workflow automation, reducing manual effort and saving time. For me, it has helped me to improve productivity by making data more accessible and workflows easier to manage, allowing me to focus more on important tasks instead of handling data manually.
Chetan P.
Empowers Real-Time Data Synchronization, Moderately Complex Setup
Reviewed on Apr 04, 2026
Review provided by G2
What do you like best about the product?
I like how ServiceNow Workflow Data Fabric seamlessly unifies data from multiple sources into a single, real-time layer, making workflows more reliable and automation far more effective. Its capability to unify data across systems in real-time significantly enhances smarter workflows, better automation, and improved decision-making. The product effectively solves data silos by unifying and synchronizing data across systems, ensuring consistent, real-time information for workflows and decision-making.
What do you dislike about the product?
Some area could be improved include the initial setup configuration, which can be complex and time consuming, especially for organizations with many integrations.
What problems is the product solving and how is that benefiting you?
I use ServiceNow Workflow Data Fabric to unify data across systems in real time, solving data silos for more consistent information, enabling smarter workflows, better automation, and improved decision-making.
Dhanyashree M.
ServiceNow Workflow Data Fabric Unifies Real-Time Data for Smarter, Secure Workflows
Reviewed on Apr 04, 2026
Review provided by G2
What do you like best about the product?
What I like best about the ServiceNow Workflow Data Fabric is its ability to unify data from multiple systems into a single, real-time layer without heavy data movement. It enables smarter, context-aware workflows, reduces silos, and helps organizations make faster, data-driven decisions while maintaining strong governance and security.
What do you dislike about the product?
One drawback of ServiceNow Workflow Data Fabric is that it can be complex to implement and requires a good understanding of data architecture and integrations. Initial setup, mapping, and governance policies can take time, especially in large enterprises with many legacy systems. Additionally, performance may depend on external system responsiveness, and licensing or scaling costs can become high as usage grows.
What problems is the product solving and how is that benefiting you?
ServiceNow Workflow Data Fabric solves the problem of fragmented data across multiple systems by creating a unified, real-time data layer without heavy duplication. It eliminates the need for complex integrations and manual data handling, reducing errors and delays. This benefits me by providing a single, reliable view of information within workflows, enabling faster decision-making, improved efficiency, and smoother automation across different business processes.
basant d.
Unifies Real-Time Data Across the Organization for Faster Decisions
Reviewed on Apr 04, 2026
Review provided by G2
What do you like best about the product?
The most helpful is it's ability to unify and operationalize data across organisation in real time.It provides single layer with connected data that easily helps in decision making. Upsides are connecting multiple data sources into one platform for workflows and AI, faster integration with minimal efforts, real time data access etc.
What do you dislike about the product?
UI for non technical users are slightly difficult to understand. Pricing is also challenging for small organisations. Advanced capabilities are present in only high tier packages which costs more.
What problems is the product solving and how is that benefiting you?
Earlier we used ADF+ databricks to load data from multiple sources. ServiceNow workflow data fabric is solving multi data sources integration easily without any heavy ETL configuration. Prebuilt connectors and features like zero data access makes easy to use data in real time without any complexity.
Jay K.
Effective Data Unity, Moderate Setup Complexity
Reviewed on Apr 03, 2026
Review provided by G2
What do you like best about the product?
I appreciate the way ServiceNow Workflow Data Fabric handles zero copy connectors to provide instant data access. It reduces the total ownership cost for the organization because we don't need to use different systems. It also manages itself well.
What do you dislike about the product?
The execution speed depends on other systems since the queries are spread across those systems. The initial setup was not very straightforward, I'd give it a 6/10 in terms of complexity.
What problems is the product solving and how is that benefiting you?
I use ServiceNow Workflow Data Fabric to unite distributed systems into a single layer. It helps with slow ETLs by providing instant data access and reduces total ownership cost by eliminating the need for different systems.