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    ServiceNow Workflow Data Fabric

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    Deployed on AWS
    Workflow Data Fabric is a unified semantic and integration layer that turns data into instant action by connecting structured, unstructured, and streaming data into ServiceNow to power your AI agents, workflows, and analytics with real-time, secure data from any source.

    Overview

    Workflow Data Fabric, ServiceNows data foundation within their platform, unifies data across the enterprise to provide real time, secure, and governed access to any data source to enable your employees and AI agents to solve complex issues like preventing service disruptions, resolving customer requests faster, and optimizing complex operations all on a single platform. It turns data into instant action by connecting structured, unstructured, and streaming data from any source in real time without needing to duplicate it, transfer it, or build customizations just to integrate it. Workflow Data Fabric enriches, contextualizes, and aligns data with your workflows so it is immediately actionable fueling smarter AI agents, faster resolutions, and more efficient, compliant automation.

    Highlights

    • Connect and unify any data structured, unstructured, or streaming in real time, on one platform.
    • Fuel AI agents, workflows, and analytics with the right data needed to drive faster, smarter decisions.
    • Protect your data with built-in compliance and governance ,so teams and AI agents can act securely on your data.

    Details

    Delivery method

    Deployed on AWS

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    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

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    Custom pricing options

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    Usage information

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    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    ServiceNow Support for the covered ServiceNow products and services is available to you 24/7 at the support link below, which includes links to helpful Product Documentation, our Knowledge Base, and our NOW Community of users.

    https://support.servicenow.com/now 

    This application is subject to additional support terms.

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Ratings and reviews

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    47 external reviews
    Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
    Paul C.

    Connect and consolidate data across various sources all in ServiceNow.

    Reviewed on Sep 18, 2025
    Review provided by G2
    What do you like best about the product?
    Integrating ServiceNow Workflow Data Fabric with various sources helps connect and consolidate data across different sources in ServiceNow is a very powerful tool similar to that of Power BI source connection.
    What do you dislike about the product?
    Because the product is new, the lack of thorough documentations from various, different experts and data samples visuals across different data doesn’t widen the creativity.
    What problems is the product solving and how is that benefiting you?
    Without moving data and users across different platform, ServiceNow Workflow Data Fabric helps retain users in a single platform, ServiceNow.
    Janak R.

    Efficient Workflow Management, Easy Setup

    Reviewed on Sep 15, 2025
    Review provided by G2
    What do you like best about the product?
    I love how ServiceNow Workflow Data Fabric is incredibly handy, useful, and easy to use. It excels in addressing urgent automation needs, making my workflow efficient. The interface is user-friendly and the navigation is amazing. Setting it up was a breeze, taking just five to ten minutes. I appreciate how it solves complex problems like breaking down data silos, enabling intelligence automations, and providing unified data access. The platform's integration capabilities are impressive, especially with its zero-copy connectors, which minimize integration complexity and costs. Overall, it's a powerful tool that significantly improves my efficiency.
    What do you dislike about the product?
    I find the pricing quite expensive, especially for meetings, which can make it challenging to justify the costs.
    What problems is the product solving and how is that benefiting you?
    I use ServiceNow to solve system inefficiencies, scalability issues, and data accessibility problems, breaking down data silos and enabling AI-driven automations, which enhances workflow efficiency and simplifies my daily tasks like hiring and data management.
    Cam C.

    Good Software, Slight Improvements Needed

    Reviewed on Sep 11, 2025
    Review provided by G2
    What do you like best about the product?
    What I like best about ServiceNow Workflow Data Fabric is how it unifies information across different systems and workflows. Instead of having to chase down data in multiple places, the platform creates a single layer of truth that’s accessible across the ServiceNow ecosystem. This makes processes feel much more seamless and cuts down on errors that come from duplication or inconsistent records. I also appreciate the strong integration capabilities. It connects well not only with ServiceNow modules but also with external data sources, which makes it easier to automate more complex end-to-end business processes.

    Another strength is the visibility it provides. Having data consolidated into one view means stakeholders can make decisions faster and with more confidence. For larger organizations especially, this reduces the friction of cross-team collaboration and supports smoother workflows. I also see a lot of long-term value in the platform’s foundation—it sets the stage for scaling automation as the business grows.

    While it isn’t perfect, I think Workflow Data Fabric’s best qualities are its unification of data, integration power, and the clarity it brings to decision-making. These strengths make it a meaningful tool in the ServiceNow ecosystem.
    What do you dislike about the product?
    What I dislike about ServiceNow Workflow Data Fabric is that the setup can feel overly complex and time-consuming, especially for organizations without deep technical expertise. The learning curve is steep, and while the features are powerful, they’re not always intuitive for non-technical business users, which limits accessibility. Performance can also be inconsistent—when dealing with very large volumes of data, the system can occasionally feel sluggish. Another drawback is the cost. For smaller organizations or those not fully invested in the ServiceNow ecosystem, the pricing may feel prohibitive compared to lighter, more flexible integration tools. Lastly, some advanced functionality seems locked behind technical customization, which makes it harder to unlock the platform’s full potential without dedicated resources. These challenges don’t outweigh the benefits entirely, but they do make the platform less user-friendly and more expensive to maintain than it could be.
    What problems is the product solving and how is that benefiting you?
    ServiceNow Workflow Data Fabric is solving the problem of data silos and inconsistency across systems. In many organizations, information is scattered in different applications, making it difficult to create smooth workflows or get a clear view of operations. Workflow Data Fabric addresses this by creating a unified data layer that allows information to be shared and accessed consistently across processes. This reduces the need for manual data entry, minimizes duplication, and helps ensure accuracy.

    For me, the biggest benefit has been the improved efficiency in workflows and decision-making. Instead of wasting time tracking down information from multiple sources, the data is already connected and visible in one place. This not only speeds up processes but also improves collaboration between teams, since everyone is working from the same set of accurate records. Another benefit is scalability—the platform provides a foundation that supports automation and growth as business needs expand. Overall, it’s solving the challenge of fragmented data by making information more accessible and reliable, which ultimately streamlines operations and improves outcomes.
    Fernando G.

    Streamlining Processes with ServiceNow Workflow Data Fabric

    Reviewed on Sep 09, 2025
    Review provided by G2
    What do you like best about the product?
    It makes it much easier to connect data from different systems and keep workflows consistent. I like that it reduces manual work and helps teams stay aligned without needing a lot of custom development.
    What do you dislike about the product?
    The setup and configuration can be complex, and it takes some time to get used to the platform. It’s also not the most cost-friendly option for smaller companies.
    What problems is the product solving and how is that benefiting you?
    It helps bring data from different sources together and keeps everything consistent across teams. By reducing silos and automating workflows, we save time on manual tasks and get faster, more reliable insights to support decision-making.
    Sloka M.

    Review for service now workflow

    Reviewed on Sep 08, 2025
    Review provided by G2
    What do you like best about the product?
    ServiceNow Workflow Data Fabric is great because it unifies data from multiple systems in real time, enabling seamless, automated workflows without complex integrations. For example, it can pull HR data from Workday, trigger IT tasks in ServiceNow, and update Active Directory — all in one onboarding flow.
    What do you dislike about the product?
    One drawback of ServiceNow Workflow Data Fabric is that setting up and managing data sources and virtual tables can be complex, especially for teams without strong integration experience. For example, configuring secure connections and maintaining performance when pulling real-time data from external systems can require significant effort and troubleshooting.
    What problems is the product solving and how is that benefiting you?
    ServiceNow Workflow Data Fabric solves the problem of data silos by connecting and unifying data across different systems (HR, IT, Finance, etc.) without needing to copy or move the data.

    Benefits:

    Faster automation: We can build end-to-end workflows without waiting for complex integrations.

    Real-time decisions: Access to live data improves accuracy in approvals, routing, and task assignment.

    Less maintenance: No need to manage multiple data sync jobs or custom APIs.

    This results in more efficient operations and quicker delivery of services across departments.
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