Sold by: ServiceNow
Deployed on AWS
Fuel your AI control tower with unified enterprise data from AWS and beyond. Turn data into action without moving it.
4.4
Overview
Workflow Data Fabric is ServiceNow's unified data layer that connects structured, unstructured, and streaming data in real time - without moving, duplicating, or custom-coding integrations. It enriches and contextualizes data from AWS services (S3, Redshift, RDS) and across your enterprise, so AI agents and workflows have what they need to prevent service disruptions, resolve customer requests faster, and optimize operations with built-in compliance.
What you get:
- Real-time data access: Connect any data source - AWS or enterprise - without ETL pipelines or data duplication
- AI-ready workflows: Fuel agents, automations, and analytics with governed, contextualized data that's immediately actionable
- Built-in security: Compliance and governance protections ensure teams and AI agents act on data securely
Workflow Data Fabric turns data into a competitive advantage by making it accessible, actionable, and secure across your entire organization.
How to purchase: ServiceNow products are available on AWS Marketplace through Private Offers, so you can draw down on existing AWS committed spend while meeting data residency and compliance requirements. Pricing is customized to your needs. Contact your ServiceNow Sales team for a personalized, confidential Private Offer, or reach out at servicenow.com/contact-us.
Highlights
- Connect and unify structured, unstructured, and streaming data from AWS (S3, Redshift, RDS) and enterprise systems in real time - no data movement required
- Fuel AI agents, workflows, and analytics with secure, governed data that's enriched and contextualized for immediate action
- Built-in compliance and governance protections ensure teams and AI agents act on data securely across the enterprise
Details
Sold by
Delivery method
Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
ServiceNow Support for the covered ServiceNow products and services is available to you 24/7 at the support link below, which includes links to helpful Product Documentation, our Knowledge Base, and our NOW Community of users.
https://support.servicenow.com/now
This application is subject to additional support terms.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Computer Software
Ideal for Large, ServiceNow‑Centric Enterprises
Reviewed on Feb 07, 2026
Review provided by G2
What do you like best about the product?
it’s strongest in large, ServiceNow‑centric enterprises
What do you dislike about the product?
Very costly for small and simpler use cases
What problems is the product solving and how is that benefiting you?
Zero‑copy, real‑time access to external and internal data, eliminating many traditional ETL pipelines and reducing data duplication.
Rajan S.
Breaking Data Silos with Seamless, Real-Time Workflow Integration
Reviewed on Jan 14, 2026
Review provided by G2
What do you like best about the product?
Its biggest strength is how it connects and orchestrates data across systems in real time, letting workflows run seamlessly without duplicating or moving data.
What do you dislike about the product?
The main drawback is setup and governance complexity-it can be challenging to configure, manage data sources, and control access effectively across multiple systems.
What problems is the product solving and how is that benefiting you?
It solves data silos and disconnected systems by providing a unified, real-time data view, which benefits me by simplifying workflows, reducing manual effort, and improving decision-making speed.
Drishti C.
Seamless Data Integration and Real-Time Workflow Automation
Reviewed on Nov 13, 2025
Review provided by G2
What do you like best about the product?
What I appreciate most about ServiceNow Workflow Data Fabric is its ability to effortlessly link data from various systems, effectively eliminating silos and offering a comprehensive, unified perspective on information. Additionally, it improves workflow automation by making sure the necessary data is accessible in real time, which supports more intelligent and quicker decision-making.
What do you dislike about the product?
One limitation of ServiceNow Workflow Data Fabric is the complexity involved in its setup and integration, which often demands considerable configuration and specialized knowledge. Furthermore, when working with extremely large datasets or intricate data models spanning multiple sources, performance may decrease noticeably.
What problems is the product solving and how is that benefiting you?
ServiceNow Workflow Data Fabric solves the problem of disconnected data spread across multiple systems by creating a unified, real-time data layer. This helps improve decision-making, streamline workflows, and reduce manual effort by ensuring teams have consistent, accessible, and actionable information across the organization.
Market Research
Unified Data Access Made Easy
Reviewed on Nov 09, 2025
Review provided by G2
What do you like best about the product?
I like the ability to reference both static and dynamic data. I can connect to data lakes as well as traditional data sources in one platform.
What do you dislike about the product?
Still in its early stages and the integration platform could be more intuitive. It still relies on a technical person to set this up.
What problems is the product solving and how is that benefiting you?
It allows me to aggregate data from disparate sources to provide a single view of employee utilization tied to customer accounts.
Consulting
Powerful Capabilities, But Setup Is Complex and Time-Consuming
Reviewed on Nov 02, 2025
Review provided by G2
What do you like best about the product?
What I appreciate most is how it consolidates data from various systems into a single, reliable layer that can be accessed throughout different workflows. This integration allows users to avoid searching for information across multiple tools, minimizes duplication, and leads to more accurate processes. With all the data presented in one unified view, stakeholders are able to make decisions more quickly and with greater confidence.
What do you dislike about the product?
The setup process is quite complex, and there is a steep learning curve. It often requires considerable time and expertise to accurately model data sources, define relationships, and establish governance rules.
What problems is the product solving and how is that benefiting you?
Unified data layer/virtualisation: WDF enables access to structured, unstructured, semi-structured, even streaming data from across the enterprise (inside & outside the platform) without having to copy it.