ServiceNow Workflow Data Fabric

What do you like best about the product?

ServiceNow Workflow Data Fabric revolutionizes enterprise data management by seamlessly connecting diverse data sources, fueling AI-driven workflows, and automating processes with real-time, secure access. Supporting over 100 integrations, it reduces costs by up to 70% and boosts productivity across IT, HR, and operations. Despite a complex initial setup, its scalability, governance, and AI capabilities make it a top choice for businesses aiming to break data silos and drive innovation. Highly recommended for enterprises embracing AI and automation.

What do you dislike about the product?

Complex initial setup and a steep learning curve for new users can slow adoption, while licensing costs may challenge smaller businesses.

What problems is the product solving and how is that benefiting you?

ServiceNow Workflow Data Fabric tackles data silos, complex integrations, and inefficient workflows by unifying diverse data sources (structured, unstructured, and streaming) into a single platform with real-time, secure access. It eliminates the need for data duplication, reduces integration costs by up to 70%, and streamlines automation across IT, HR, and operations. By fueling AI agents with contextual data, it enhances decision-making and SLA compliance. These capabilities save time, reduce errors, and boost productivity, empowering enterprises to innovate and operate efficiently.

What do you like best about the product?

I appreciate the seamless integration and native fit of ServiceNow Workflow Data Fabric within the ServiceNow ecosystem, which enhances automation, reporting, and user experience. Its unified data model eliminates data silos and provides real-time data flow across workflows, significantly improving decision-making, enabling efficient cross-department processes, and delivering a clear return on investment. The system's low-code data transformation and prebuilt connectors allow for easy setup and management, while its security features ensure trustworthy data sharing.

What do you dislike about the product?

I find that ServiceNow Workflow Data Fabric lacks out-of-the-box connectors for niche or industry-specific systems, which means that connecting to less common tools still requires custom development or third-party middleware. This limitation extends the onboarding time and increases the complexity of integration processes. For example, integrating our Lab Information Management System (LIMS) into ServiceNow requires custom API work, which could be streamlined with a pre-built connector. Additionally, during initial data synchronization with large datasets, performance trends lower than expected, posing challenges. The setup process also revealed data quality issues, such as inconsistencies, duplicates, and outdated records, which needed addressing. Furthermore, change management has been a challenge, as some teams were resistant to transitioning from their familiar tools to using this new system.

What problems is the product solving and how is that benefiting you?

I use the product to unify data across systems, solving data silos issues and enhancing workflows. It improves decision-making, increases automation, and provides a seamless data flow, reducing errors and manual efforts, ultimately boosting operational efficiency and user experience.

What do you like best about the product?

The integration capabilities are impressive and the automated workflow features save significant time. The data fabric approach provides good visibility across different systems and the interface is generally intuitive for most users

What do you dislike about the product?

The initial setup process can be complex and requires technical expertise. Some advanced customization options are limited and the documentation could be more comprehensive for newer users

What problems is the product solving and how is that benefiting you?

We had siloed data across multiple departments with manual processes causing delays and inconsistencies. The platform has unified our data sources, automated routine workflows, and improved data quality. This has reduced processing time by 40% and eliminated most manual data entry errors, allowing our team to focus on analysis rather than data preparation.

What do you like best about the product?

Accessibility of data in one place with easy querying access.

What do you dislike about the product?

A bit hard to set up and get onboarded to initially

What problems is the product solving and how is that benefiting you?

Secure and atomic data

What do you like best about the product?

ServiceNow Workflow Data Fabric provides seamless integration across multiple workflows, making it easier to consolidate data from different systems into a single, unified process. The automation capabilities reduce manual effort and improve productivity, while its flexibility allows customization for complex business needs.

What do you dislike about the product?

While powerful, the platform can have a steep learning curve for new users, especially when setting up advanced configurations. Initial setup and customization may require significant technical expertise, and performance can occasionally be impacted when dealing with extremely large datasets.

What problems is the product solving and how is that benefiting you?

ServiceNow Workflow Data Fabric helps unify data from multiple systems and applications into a single workflow, eliminating silos and reducing the need for manual data transfers. It provides real-time visibility into processes, enabling faster decision-making and more accurate reporting. By automating repetitive tasks and connecting disparate systems, it improves operational efficiency, reduces errors, and ensures a more consistent user experience across departments.