Sold by: ServiceNow
Deployed on AWS
Fuel your AI control tower with unified enterprise data from AWS and beyond. Turn data into action without moving it.
4.4
Overview
Workflow Data Fabric is ServiceNow's unified data layer that connects structured, unstructured, and streaming data in real time - without moving, duplicating, or custom-coding integrations. It enriches and contextualizes data from AWS services (S3, Redshift, RDS) and across your enterprise, so AI agents and workflows have what they need to prevent service disruptions, resolve customer requests faster, and optimize operations with built-in compliance.
What you get:
- Real-time data access: Connect any data source - AWS or enterprise - without ETL pipelines or data duplication
- AI-ready workflows: Fuel agents, automations, and analytics with governed, contextualized data that's immediately actionable
- Built-in security: Compliance and governance protections ensure teams and AI agents act on data securely
Workflow Data Fabric turns data into a competitive advantage by making it accessible, actionable, and secure across your entire organization.
How to purchase: ServiceNow products are available on AWS Marketplace through Private Offers, so you can draw down on existing AWS committed spend while meeting data residency and compliance requirements. Pricing is customized to your needs. Contact your ServiceNow Sales team for a personalized, confidential Private Offer, or reach out at servicenow.com/contact-us.
Highlights
- Connect and unify structured, unstructured, and streaming data from AWS (S3, Redshift, RDS) and enterprise systems in real time - no data movement required
- Fuel AI agents, workflows, and analytics with secure, governed data that's enriched and contextualized for immediate action
- Built-in compliance and governance protections ensure teams and AI agents act on data securely across the enterprise
Details
Sold by
Delivery method
Deployed on AWS
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
ServiceNow Support for the covered ServiceNow products and services is available to you 24/7 at the support link below, which includes links to helpful Product Documentation, our Knowledge Base, and our NOW Community of users.
https://support.servicenow.com/now
This application is subject to additional support terms.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Mohamed S.
Unifies Data Across Systems with Real-Time Access and Low-Code Integration
Reviewed on Mar 06, 2026
Review provided by G2
What do you like best about the product?
What I myself like most about ServiceNow Workflow Data Fabric is how it unifies data across systems and makes it usable inside workflows without heavy integration work. The strongest points usually include: Unified Data Layer, Real-Time Data Access and Low-Code Integration
What do you dislike about the product?
Some common concerns people mention about ServiceNow Workflow Data Fabric relate to complexity, performance trade-offs, and cost when working at scale. Here are a few typical downsides: Setup and Configuration Complexity, Performance Limitations with External Data and Governance and Data Consistency Challenges.
What problems is the product solving and how is that benefiting you?
ServiceNow Workflow Data Fabric solves several common enterprise data and workflow challenges by making data from multiple systems accessible, unified, and usable within workflows on the ServiceNow platform. I can summarize some of these as follow: Problem: Data Silos Across Multiple Systems, Slow or Complex Integrations and Limited Context in Workflows.
Oladipo O.
Scalable, Easy-to-Use Workflow Management
Reviewed on Feb 17, 2026
Review provided by G2
What do you like best about the product?
I like how ServiceNow Workflow Data Fabric is scalable and easy to add and set up. It's self-explanatory and easily actionable, which means it doesn't require much process for setup. I also appreciate that it's integrated with other applications or services.
What do you dislike about the product?
Most of the features work well for me, but I think it could be improved by making it more attractive with more options and making it more embedded into other systems. I'd like more alternatives and options for areas and things it could do, and for it to be more scalable to any sectors or domains.
What problems is the product solving and how is that benefiting you?
I use ServiceNow Workflow Data Fabric to align workflows for request approvals, making it scalable and easy. It ensures proper approval timing, prompts stakeholders for actionable returns, and provides adequate reporting to track important workflows for request completion.
Computer Software
Ideal for Large, ServiceNow‑Centric Enterprises
Reviewed on Feb 07, 2026
Review provided by G2
What do you like best about the product?
it’s strongest in large, ServiceNow‑centric enterprises
What do you dislike about the product?
Very costly for small and simpler use cases
What problems is the product solving and how is that benefiting you?
Zero‑copy, real‑time access to external and internal data, eliminating many traditional ETL pipelines and reducing data duplication.
Rajan S.
Breaking Data Silos with Seamless, Real-Time Workflow Integration
Reviewed on Jan 14, 2026
Review provided by G2
What do you like best about the product?
Its biggest strength is how it connects and orchestrates data across systems in real time, letting workflows run seamlessly without duplicating or moving data.
What do you dislike about the product?
The main drawback is setup and governance complexity-it can be challenging to configure, manage data sources, and control access effectively across multiple systems.
What problems is the product solving and how is that benefiting you?
It solves data silos and disconnected systems by providing a unified, real-time data view, which benefits me by simplifying workflows, reducing manual effort, and improving decision-making speed.
Drishti C.
Seamless Data Integration and Real-Time Workflow Automation
Reviewed on Nov 13, 2025
Review provided by G2
What do you like best about the product?
What I appreciate most about ServiceNow Workflow Data Fabric is its ability to effortlessly link data from various systems, effectively eliminating silos and offering a comprehensive, unified perspective on information. Additionally, it improves workflow automation by making sure the necessary data is accessible in real time, which supports more intelligent and quicker decision-making.
What do you dislike about the product?
One limitation of ServiceNow Workflow Data Fabric is the complexity involved in its setup and integration, which often demands considerable configuration and specialized knowledge. Furthermore, when working with extremely large datasets or intricate data models spanning multiple sources, performance may decrease noticeably.
What problems is the product solving and how is that benefiting you?
ServiceNow Workflow Data Fabric solves the problem of disconnected data spread across multiple systems by creating a unified, real-time data layer. This helps improve decision-making, streamline workflows, and reduce manual effort by ensuring teams have consistent, accessible, and actionable information across the organization.