Sold by: ServiceNowÂ
Deployed on AWS
Workflow Data Fabric is a unified semantic and integration layer that turns data into instant action by connecting structured, unstructured, and streaming data into ServiceNow to power your AI agents, workflows, and analytics with real-time, secure data from any source.
Overview
Workflow Data Fabric, ServiceNows data foundation within their platform, unifies data across the enterprise to provide real time, secure, and governed access to any data source to enable your employees and AI agents to solve complex issues like preventing service disruptions, resolving customer requests faster, and optimizing complex operations all on a single platform. It turns data into instant action by connecting structured, unstructured, and streaming data from any source in real time without needing to duplicate it, transfer it, or build customizations just to integrate it. Workflow Data Fabric enriches, contextualizes, and aligns data with your workflows so it is immediately actionable fueling smarter AI agents, faster resolutions, and more efficient, compliant automation.
Highlights
- Connect and unify any data structured, unstructured, or streaming in real time, on one platform.
- Fuel AI agents, workflows, and analytics with the right data needed to drive faster, smarter decisions.
- Protect your data with built-in compliance and governance ,so teams and AI agents can act securely on your data.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
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Pricing
Custom pricing options
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Delivery details
Software as a Service (SaaS)
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Resources
Vendor resources
Support
Vendor support
ServiceNow Support for the covered ServiceNow products and services is available to you 24/7 at the support link below, which includes links to helpful Product Documentation, our Knowledge Base, and our NOW Community of users.
https://support.servicenow.com/nowÂ
This application is subject to additional support terms.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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52 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Juan Carlos H.
Automating processes across the entire Organization
Reviewed on Oct 08, 2025
Review provided by G2
What do you like best about the product?
Strong automation process and workflows across the entire organization, minimizing the silos and improving visibility of status of tasks associated to the processes.
What do you dislike about the product?
If implementation is not supported by an expert team directly from vendor or third-party vendor, the implementation could be difficult to implement and consumed by the users.
What problems is the product solving and how is that benefiting you?
Automation of workflows and the visibility of status of tasks and helping with the accountability of tasks not performed on time.
Pharmaceuticals
ServiceNow Workflow DataFabric is a powerful data orchestration layer within the ServiceNow Platform
Reviewed on Oct 08, 2025
Review provided by G2
What do you like best about the product?
I like ServiceNow Workflow Data Fabric best for its zero-copy data access and AI-driven automation. It unifies diverse data sources in real-time without duplication, reducing costs and ensuring compliance. Its seamless integration with AI agents enables smart, scalable workflows across IT, HR, and customer service.
What do you dislike about the product?
A key drawback of ServiceNow Workflow Data Fabric is its complex setup for smaller organizations, which may find the initial configuration and learning curve steep due to its enterprise focus. Additionally, dependency on the ServiceNow ecosystem can limit flexibility for businesses not fully invested in the platform, potentially increasing costs or integration challenges.
What problems is the product solving and how is that benefiting you?
Problems Solved: ServiceNow Workflow Data Fabric unifies siloed data, eliminates costly ETL processes, enables real-time analytics, ensures compliance e.g., GDPR, HIPAA and simplifies AI-driven workflow automation.
Benefits: It cuts data handling costs, powers AI agents for faster decisions, scales for enterprise needs, reduces compliance risks, and accelerates ROI with low-code tools, streamlining operations like IT or HR workflows.
Benefits: It cuts data handling costs, powers AI agents for faster decisions, scales for enterprise needs, reduces compliance risks, and accelerates ROI with low-code tools, streamlining operations like IT or HR workflows.
Hospital & Health Care
To confused too many mail for all events
Reviewed on Oct 07, 2025
Review provided by G2
What do you like best about the product?
You have the history of all change makes on every tickets
What do you dislike about the product?
To confused too many mail for all events
What problems is the product solving and how is that benefiting you?
To dont lose some information between many services
Kayumuzzaman R.
ServiceNow Workflow Data Fabric: Unifying Data for Smarter, Connected Workflows
Reviewed on Sep 21, 2025
Review provided by G2
What do you like best about the product?
ServiceNow Workflow Data Fabric stands out for its ability to unify data from multiple systems and make it readily available within workflows. It eliminates silos, enabling real-time insights and faster automation without heavy integrations. The low/no-code approach empowers both developers and business users to build smarter, connected processes at scale.
What do you dislike about the product?
Nothing to be mentioned about dislike! But sometimes faced workflow issue, which occurred rarely.
What problems is the product solving and how is that benefiting you?
ServiceNow Workflow Data Fabric addresses the challenge of scattered, siloed data across various enterprise systems. Traditionally, integrating this data into workflows demanded custom development and intricate integrations, which hindered automation. However, Data Fabric unifies and makes information accessible in real time, enabling seamless workflows across applications. This results in faster decision-making, reduced dependence on IT for data access, and more agile process automation, ultimately enhancing efficiency and fostering a connected experience throughout the organization.
Paul C.
Connect and consolidate data across various sources all in ServiceNow.
Reviewed on Sep 18, 2025
Review provided by G2
What do you like best about the product?
Integrating ServiceNow Workflow Data Fabric with various sources helps connect and consolidate data across different sources in ServiceNow is a very powerful tool similar to that of Power BI source connection.
What do you dislike about the product?
Because the product is new, the lack of thorough documentations from various, different experts and data samples visuals across different data doesn’t widen the creativity.
What problems is the product solving and how is that benefiting you?
Without moving data and users across different platform, ServiceNow Workflow Data Fabric helps retain users in a single platform, ServiceNow.