Sold by: ServiceNow
Deployed on AWS
Fuel your AI control tower with unified enterprise data from AWS and beyond. Turn data into action without moving it.
4.3
Overview
Workflow Data Fabric is ServiceNow's unified data layer that connects structured, unstructured, and streaming data in real time - without moving, duplicating, or custom-coding integrations. It enriches and contextualizes data from AWS services (S3, Redshift, RDS) and across your enterprise, so AI agents and workflows have what they need to prevent service disruptions, resolve customer requests faster, and optimize operations with built-in compliance.
What you get:
- Real-time data access: Connect any data source - AWS or enterprise - without ETL pipelines or data duplication
- AI-ready workflows: Fuel agents, automations, and analytics with governed, contextualized data that's immediately actionable
- Built-in security: Compliance and governance protections ensure teams and AI agents act on data securely
Workflow Data Fabric turns data into a competitive advantage by making it accessible, actionable, and secure across your entire organization.
How to purchase: ServiceNow products are available on AWS Marketplace through Private Offers, so you can draw down on existing AWS committed spend while meeting data residency and compliance requirements. Pricing is customized to your needs. Contact your ServiceNow Sales team for a personalized, confidential Private Offer, or reach out at servicenow.com/contact-us.
Highlights
- Connect and unify structured, unstructured, and streaming data from AWS (S3, Redshift, RDS) and enterprise systems in real time - no data movement required
- Fuel AI agents, workflows, and analytics with secure, governed data that's enriched and contextualized for immediate action
- Built-in compliance and governance protections ensure teams and AI agents act on data securely across the enterprise
Details
Sold by
Delivery method
Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
ServiceNow Support for the covered ServiceNow products and services is available to you 24/7 at the support link below, which includes links to helpful Product Documentation, our Knowledge Base, and our NOW Community of users.
https://support.servicenow.com/now
This application is subject to additional support terms.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Raveendra T.
Powerful and Elite, but Complex and Costly
Reviewed on Mar 27, 2026
Review provided by G2
What do you like best about the product?
I appreciate ServiceNow Workflow Data Fabric's capability for real-time access to external data through its 'Zero Copy' architecture, which eliminates the risk and cost of data duplication. It's incredibly helpful because it provides a unified view of data from systems like Snowflake or SAP, avoiding duplication and stale information. The integration with RaptorDB Pro is another highlight, as it accelerates transaction processing by over 50%, making reconciliation and reporting much faster. I also like how it natively integrates with platforms like Snowflake, Databricks, and Google BigQuery, seamlessly accessing live data. It's notable how it connects to ERP systems like SAP and Oracle via Integration Hub, automating settlements and reconciling records efficiently.
What do you dislike about the product?
The setup for the Knowledge Graph remains highly complex, often requiring specialized architects to map disparate data sources before you can actually use it. Additionally, 'Zero Copy' queries can occasionally suffer from latency when pulling from massive external datasets compared to the speed of locally stored records. The initial setup for ServiceNow Workflow Data Fabric is generally considered complex and carries a steep learning curve, as it requires a high level of architectural planning to map disparate data sources effectively. While pre-built 'Zero Copy' connectors for platforms like Snowflake simplify the technical linking process, defining the Knowledge Graph to ensure data context remains a time-consuming task for most teams. It loses two points because the high license cost and the complex, architect-level setup make it a heavy lift for many teams to get off the ground.
What problems is the product solving and how is that benefiting you?
ServiceNow Workflow Data Fabric eliminates data silos and 'stale' records, cuts integration costs by up to 70%, and accelerates transaction processing by over 50% with real-time data access via 'Zero Copy'. It streamlines live data management without duplication risks.
Tito U.
Centralized Data Management with Agentic AI and Strong Integrations
Reviewed on Mar 26, 2026
Review provided by G2
What do you like best about the product?
I like that they centralize data management features and combine them with an agentic AI approach in a single platform. It also includes multiple integrations with different sources and delivers good performance.
What do you dislike about the product?
What I don’t like about ServiceNow in general is the pricing model. It can be hard to know whether I’m really getting a good ROI, because sometimes it isn’t truly measurable. Another point is that putting everything into a single platform is, in some ways, a good thing, but it also creates a strong dependency on them.
What problems is the product solving and how is that benefiting you?
I’ve always seen ServiceNow as a strong IT and HR Operations knowledge base—a truly golden source where we should be able to extract the right patterns and make decisions at the right time. In the past, you typically needed an entire data and BI ecosystem, along with third-party tools and expert vendors, to support this. With this in place now, it’s much easier to implement data solutions directly within ServiceNow.
Prerna S.
Easy to Understand Overall
Reviewed on Mar 26, 2026
Review provided by G2
What do you like best about the product?
It ERP integration Connectors, which allow AI agents and workflows to access, act on, and analyze real-time data from external sources (e.g., Snowflake, Databricks, BigQuery) without copying, replicating, or migrating it. This reduces integration costs, improves data security, and enables immediate, context-aware automation.
What do you dislike about the product?
Complex Setup and High Configuration Effort: Users frequently describe the initial setup as challenging and time-consuming, requiring significant technical expertise.
High Licensing and Overall Cost: It is often considered expensive, making it difficult for smaller organizations to justify the investment.
Performance Limitations:
High Licensing and Overall Cost: It is often considered expensive, making it difficult for smaller organizations to justify the investment.
Performance Limitations:
What problems is the product solving and how is that benefiting you?
ServiceNow workflow automation transforms manual, high-touch processes into streamlined digital workflows, accelerating tasks and improving accuracy across the enterprise. It utilizes tools like Flow Designer (no-code automation), Process Automation Designer (cross-platform, end-to-end flows), and RPA to connect legacy systems, automate approvals, and reduce manual effort.
Consulting
Bringing Everything Together with ServiceNow Workflow Data Fabric
Reviewed on Mar 26, 2026
Review provided by G2
What do you like best about the product?
What I like most about ServiceNow Workflow Data Fabric is how it brings all your data into one place. It just makes everything feel simpler, workflows run smoother, and you don’t have to chase information everywhere.
What do you dislike about the product?
What I don’t like about ServiceNow Workflow Data Fabric is that it can feel complex at the beginning. Setting it up and understanding how everything connects takes time, especially if you’re new, and it can be a bit overwhelming at first.
What problems is the product solving and how is that benefiting you?
ServiceNow Workflow Data Fabric solves the problem of having data scattered across different tools and teams. Instead of jumping between systems, everything is connected in one place.
For me, that means less time searching for information and more time actually getting work done. It makes decisions faster and workflows feel much smoother.
For me, that means less time searching for information and more time actually getting work done. It makes decisions faster and workflows feel much smoother.
Amandeep _.
Zero-Copy Data Fabric That Powers Real-Time, AI-Driven Workflows
Reviewed on Mar 25, 2026
Review provided by G2
What do you like best about the product?
ServiceNow Workflow Data Fabric is its zero-copy architecture that connects enterprise data across systems without duplication, enabling real-time, AI-powered workflows and analytics. This makes processes faster, reduces integration costs, and eliminates data silos.
What do you dislike about the product?
ServiceNow Workflow Data Fabric are its complexity, reliance on ServiceNow’s ecosystem, and the challenges of integrating legacy systems. While it promises zero-copy data access, many organizations struggle with tool fragmentation, metadata inconsistencies, and the steep learning curve required to fully leverage it.
What problems is the product solving and how is that benefiting you?
ServiceNow Workflow Data Fabric is designed to solve some of the most stubborn problems enterprises face with data and workflows, and the benefits are pretty tangible
Slow Decision-Making
Complex Integrations
Data Silos
Slow Decision-Making
Complex Integrations
Data Silos