Overview
Workflow Data Fabric, ServiceNows data foundation within their platform, unifies data across the enterprise to provide real time, secure, and governed access to any data source to enable your employees and AI agents to solve complex issues like preventing service disruptions, resolving customer requests faster, and optimizing complex operations all on a single platform. It turns data into instant action by connecting structured, unstructured, and streaming data from any source in real time without needing to duplicate it, transfer it, or build customizations just to integrate it. Workflow Data Fabric enriches, contextualizes, and aligns data with your workflows so it is immediately actionable fueling smarter AI agents, faster resolutions, and more efficient, compliant automation.
Highlights
- Connect and unify any data structured, unstructured, or streaming in real time, on one platform.
- Fuel AI agents, workflows, and analytics with the right data needed to drive faster, smarter decisions.
- Protect your data with built-in compliance and governance ,so teams and AI agents can act securely on your data.
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Unlock automation with AI agent solutions

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Customer reviews
Connect and consolidate data across various sources all in ServiceNow.
Efficient Workflow Management, Easy Setup
Good Software, Slight Improvements Needed
Another strength is the visibility it provides. Having data consolidated into one view means stakeholders can make decisions faster and with more confidence. For larger organizations especially, this reduces the friction of cross-team collaboration and supports smoother workflows. I also see a lot of long-term value in the platform’s foundation—it sets the stage for scaling automation as the business grows.
While it isn’t perfect, I think Workflow Data Fabric’s best qualities are its unification of data, integration power, and the clarity it brings to decision-making. These strengths make it a meaningful tool in the ServiceNow ecosystem.
For me, the biggest benefit has been the improved efficiency in workflows and decision-making. Instead of wasting time tracking down information from multiple sources, the data is already connected and visible in one place. This not only speeds up processes but also improves collaboration between teams, since everyone is working from the same set of accurate records. Another benefit is scalability—the platform provides a foundation that supports automation and growth as business needs expand. Overall, it’s solving the challenge of fragmented data by making information more accessible and reliable, which ultimately streamlines operations and improves outcomes.
Streamlining Processes with ServiceNow Workflow Data Fabric
Review for service now workflow
Benefits:
Faster automation: We can build end-to-end workflows without waiting for complex integrations.
Real-time decisions: Access to live data improves accuracy in approvals, routing, and task assignment.
Less maintenance: No need to manage multiple data sync jobs or custom APIs.
This results in more efficient operations and quicker delivery of services across departments.