Zendesk Contact Center Ignite: Fixed-Price QuickStart by optimate.me

Go live on Zendesk Contact Center in approx. 4-6 weeks, for a fixed price. optimate.me deploys Zendesk Contact Center with a best-practice touch-tone IVR, queue routing, 100% call recording, conversational analytics and out-of-the-box reporting, trains your team and supports you through 7 days of hypercare.

Request private offer

Overview

Try agent mode

Create proposal

Ask question

Ignite gets a production-ready Zendesk Contact Center live in approx. 4-6 weeks, for a fixed price. It's built for Zendesk customers who want to add voice to Agent Workspace quickly and without risk: a clear touch-tone menu, sensible routing, every call recorded and analysed, and reporting from day one. No custom integrations or complex design decisions slow it down.

WHAT YOU GET

Amazon Connect instance and Zendesk Contact Center stack in the Sydney region, with new phone numbers claimed
One touch-tone (DTMF) IVR on the 3x3 model: up to 3 options, each with up to 3 sub-options
Up to 5 queues, 2 routing profiles and one business-hours schedule with public holidays and after-hours messaging
Text-to-speech prompts from your scripts
Calls answered in Zendesk Agent Workspace, with agent statuses, quick connects, transfers, outbound queue selection, auto-accept and agent-initiated callback
A Zendesk ticket created or updated for every call, with Amazon Connect attributes mapped to ticket fields and queues mapped to one brand
100% call recording, written back to the ticket
Transcription, sentiment, and PII redaction
Out-of-the-box real-time and historical reporting, plus live call monitoring for supervisors
Single sign-on with one identity provider, and all agents and supervisors loaded from your user list

HOW WE DELIVER Seven phases, each ending in a deliverable or sign-off: discovery, design, build, testing (system integration testing and UAT support), go-live readiness, train-the-trainer (two live sessions), and cutover with 7 days of hypercare. A project coordinator runs weekly status updates and a RAID log throughout.

WHAT YOU'LL NEED

A Zendesk Suite plan with Zendesk Contact Center
Identity provider admin access for SSO
Call-flow requirements, prompt scripts, business hours and a user list (we provide a requirements template)
A project lead, UAT testers and trainers, with design and UAT sign-off within 3 business days

PRICING USD $25,000 fixed price (ex GST), transacted through an AWS Marketplace private offer. Add-ons such as number porting, voicemail, queued callback, an extra IVR or speech recognition are quoted at fixed prices in the same offer.

NOT INCLUDED Integrations and data dips (other than native Zendesk ticketing), speech recognition, chatbots, AI Agents, number porting, voicemail, queued callback and custom reports. Each is available as a fixed-price add-on.

AWS AND LICENCE CHARGES This offer covers professional services only. Zendesk Suite and Zendesk Contact Center licences, plus Amazon Connect, Conversational Analytics, telephony and other AWS usage, are billed separately. You are responsible for any AWS infrastructure charges incurred outside this AWS Marketplace transaction.

ABOUT OPTIMATE.ME optimate.me is a growth partner helping businesses get more from best-of-breed sales, marketing and customer service software, with offices in Auckland and Brisbane. Our Zendesk practice designs, builds and supports contact centres on Zendesk and Amazon Connect.

Live in approx. 4-6 weeks: a fixed-price, fixed-scope Zendesk Contact Center launch from discovery to go-live, with 7 days of hypercare.
Every call captured and understood: 100% call recording, transcription and call analytics, written back to the Zendesk ticket.
Built to grow: best practice, ready for speech recognition, integrations, AI Agents and new channels without a rebuild.

Sold by

optimate.me

Introducing multi-product solutions

You can now purchase comprehensive solutions tailored to use cases and industries.

Learn more

Explore multi-product solutions

Pricing

Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

How can we make this page better?

Tell us how we can improve this page, or report an issue with this product.

Legal

Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.