Sold by: Kore.ai
Kore.ai provides an advanced AI agent platform designed to help enterprises transform work, service, and processes with intelligent automation, orchestration, and AI insights. It enables deployment of AI agents at enterprise scale.
4.6
Overview
Kore.ai is a leading enterprise AI agent platform that offers comprehensive solutions to accelerate and scale AI transformation across businesses. It empowers organizations to deploy AI-powered agents that enhance employee productivity, revolutionize customer service, and streamline business processes through autonomous orchestration. The platform includes capabilities such as multi-agent orchestration, AI engineering tools, pre-built AI agents, and no-code development tools, designed to simplify AI adoption and maximize ROI. Kore.ai supports various industries including retail, banking, and healthcare, providing domain-specific AI-powered agents and solutions. Additionally, Kore.ai offers extensive resources like documentation, blogs, webinars, and a strong community to support customers in their AI journey.
Highlights
- Enterprise-scale deployment of AI agents for work, service, and process transformation
- Multi-agent orchestration enabling intelligent and autonomous workflows
- No-code and pro-code tools for building and customizing AI agents
Details
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Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Expert Services - Enterprise Kore Tune-Up | [One-time fee] Expert Services Enterprise Kore Tune-Up includes 75-hour onsite workshop | $50,000.00 |
AI for Service | 660,000 units | $6,600.00 |
AI for Service Interaction Getaway | 660,000 units | $33,000.00 |
SMS Long Code - Messages | 660,000 units | $6,600.00 |
Enterprise Support per Package | One-time fee for Support | $40,000.00 |
Expert Services - Standard | One- time fee for Expert Service | $10,000.00 |
Dimensions summary
This contract bundles usage-based and one-time charges. Three usage dimensions each bill in 660,000-unit blocks: AI for Service, AI for Service Interaction Getaway, and SMS Long Code messages. These cover platform interactions and outbound text messaging as your volume grows. Three one-time fees round out the package. Expert Services - Enterprise Kore Tune-Up covers a 75-hour onsite workshop. Expert Services - Standard covers a separate one-time engagement. Enterprise Support per Package adds a one-time support fee. You combine the usage blocks and service fees that fit your deployment.
Top-of-mind questions for buyers
Each block covers 660,000 units of platform activity. A unit generally maps to a customer interaction handled by the AI agents across chat, voice, and web channels. The Interaction Getaway block covers gateway traffic that routes those interactions. Both bill in fixed 660,000-unit blocks rather than per single interaction.
The three usage blocks bill independently based on your interaction and messaging volume. Each 660,000-unit block adds to your total as volume grows. The three one-time fees — two Expert Services engagements and Enterprise Support — apply once, not per usage. All charges appear together on your contract.
SMS Long Code units bill outbound text messages sent through a long code phone number, priced in 660,000-message blocks. This is separate from the AI for Service interaction units, which cover conversational engagements across channels. Text messaging for outbound campaigns meters under its own block.
kore.ai
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Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Kore.ai provides support through their official support page at https://kore.ai/support/ . They also offer educational resources via the Kore.ai Academy at https://academy.kore.ai/ , and community engagement through https://community.kore.ai/ . For direct inquiries and access requests, contact can be made via email konversations@kore.ai .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Information Technology and Services
Kore.AI’s Flexible Low-Code Platform for Scalable, Enterprise-Grade Chatbots
Reviewed on Aug 04, 2026
Review provided by G2
What do you like best about the product?
What I like best about Kore.AI is its flexibility. The low-code platform makes it easy to build and deploy enterprise-grade chatbots quickly, while still providing the ability to implement complex business logic through custom code, APIs, and integrations. Its omnichannel support, strong NLP/LLM capabilities, and enterprise-ready features make it an excellent platform for developing scalable conversational AI solutions.
What do you dislike about the product?
The main drawbacks are the learning curve for advanced features, limited debugging visibility in complex bot flows, and occasional inconsistencies in AI/Search AI responses that require additional tuning. Improved documentation and debugging tools would make development much smoother.
What problems is the product solving and how is that benefiting you?
Kore.AI helps solve the challenge of building and managing enterprise conversational AI by providing a single platform for chatbot development, AI orchestration, integrations, and omnichannel deployment. It reduces development time through reusable components, low-code tools, and built-in integrations while still allowing custom development when needed. This has enabled us to deliver production-ready chatbots faster, automate customer interactions, integrate with enterprise systems, and focus more on improving user experience rather than building infrastructure from scratch.
Banking
Wide Variety of Connectors That Just Works
Reviewed on Aug 03, 2026
Review provided by G2
What do you like best about the product?
The wide variety of connectors available.
What do you dislike about the product?
Sometimes the platform seems like it's lagging, which impacts the pace of development.
What problems is the product solving and how is that benefiting you?
I would say mostly banking, making it easier for customer with their day to day needs.
Sushil Kumar S.
Exceptional Support and Easy Setup with Kore.AI
Reviewed on Jul 30, 2026
Review provided by G2
What do you like best about the product?
I find Kore.AI's support very helpful; whenever we get stuck, they are ready to assist quickly. I've worked on many chatbots, and I appreciate how straightforward the initial setup of Kore.AI was for me.
What do you dislike about the product?
I feel like there could be improvements in the inbound and outbound scenario where instances need to select all the parameters like chatbots. It would be helpful if they could add some prompting steps based on current standards. Also, I'm looking for faster resolution for user issues.
What problems is the product solving and how is that benefiting you?
I use Kore.AI to resolve HR and IT issues without manual portal tasks, and it helps me quickly address FAQs based on queries.
Kumar Jaswanth P.
Makes Prompting Easier and Helps Track Model Failures
Reviewed on Jul 30, 2026
Review provided by G2
What do you like best about the product?
It has basically made developers’ lives easier. We don’t need to write the prompts ourselves, and we can also track the AI model when it fails to see where it went wrong.
What do you dislike about the product?
I think there are a few bugs that you need to resolve.
What problems is the product solving and how is that benefiting you?
We don’t need to write complex code to create chatbots or AI assistants. With simple drag-and-drop tools and easy navigation, we can create AI agents quickly and without much effort.
jai k.
Highly Informative, Needs Consistent Performance
Reviewed on Jul 29, 2026
Review provided by G2
What do you like best about the product?
I find Kore.AI really informative. I also like that we have conversation analytics that help track and identify where issues might have occurred, allowing us to fix them. Additionally, the initial setup was easy as everything was in place.
What do you dislike about the product?
Sometimes I notice the bot doesn't work properly and doesn't give the expected response.
What problems is the product solving and how is that benefiting you?
I use Kore.AI to build projects with informative conversation analytics that help track and resolve issues efficiently.