Sold by: Rocketlane
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Rocketlane is an industry leader, purpose-built to run customer-facing projects. It helps to hit your project goals consistently, accelerate time-to-value, bring accountability, and deliver a 5-star customer experience throughout the journey.
Sold by: Rocketlane
Overview
Rocketlane is a multi-award-winning, #1 rated platform for running implementations and customer-facing projects. It helps you impress your customers, keep them accountable, and deliver a world-class experience. You can create comprehensive and repeatable playbooks, get on-demand visibility into project progress and customer sentiments, and automate mundane work to increase the productivity of your implementation teams. Rocketlane is your one-stop solution for customer projects with built-in robust project management, document collaboration, communication, time tracking for billing, and resource management.
Highlights
- Robust Project Management: Maintain private and shared view of work, build templates to repeat best work, create nested tasks, view work in Gantt and Kanban mode, and perform bulk actions.
- Superior Templatization: Codify your best work with Rocketlane templates. You can set up project plans, documents, forms, and layout for status updates, and then reuse them multiple times across multiple projects with a click of a button.
- Native time tracking and resource management: Track time and billable hours with timesheets. Also our native resource management helps you plan, manage and forecast resources effectively and efficiently.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Free trial
Try this product free according to the free trial terms set by the vendor.
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
Essential | Paid per user annually | $228.00 |
Standard | Paid per user annually | $588.00 |
Premium | Paid per user annually | $828.00 |
Enterprise | Paid per user annually | $1,188.00 |
Vendor refund policy
NA
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Computer Software
Game changer for Onboarding new customers
Reviewed on Feb 07, 2025
Review provided by G2
What do you like best about the product?
The Customer portal is fantastic. Provides a shared view of onboarding projects. Our new customers LOVE it and the transparency it provides. Internally, we appreciate the consistency of tracking onboarding projects as well as data-driven status that reflects the reality of project progress.
What do you dislike about the product?
I would like better filtering options at the project level as well as a tool-wide search. And links to tickets that don't take up two text lines or more when pasted elsewhere. Then you'd get a 10 from me.
What problems is the product solving and how is that benefiting you?
Improve onboarding experience both internally and for new customers.
Better collaboration internally and with customers on onboarding and major customer projects
Better collaboration internally and with customers on onboarding and major customer projects
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Walter C.
Project Management and Automation with a Customer Perspective
Reviewed on Feb 06, 2025
Review provided by G2
What do you like best about the product?
It's new and doesn't have any of the technical debt you see in other solutions. I love that they provide a Customer Portal - a place that our customer can go to at any time and immediately see the status of their project, tasks status (filterable by type and by owner), announcements, attachments, and form capability for our customers to submit feedback directly into the project as a task (and the ability the track that feedback). The Customer Portal is fantastic. It also means we save a lot with licenses and don't have to struggle with access or permissions and trying to teach our customers how to navigate the application itself. Customers have one plact where they can see everything they need to see and they can share or invite others. It's ultimately what made us select Rocketlane. And Rocketlane's implementation was relatively easy and they use their own application to manage it (they "drink their own champaigne") That helped us understand how to use the product and leverage ideas they used in our own implementation. The customer support has also beeen top notch.
What do you dislike about the product?
I think because their solution is relatively new, it makes it cutting edge, but it also means that somethings need still to be added or modified. That said, when we bring up enhancements or ideas they seem very quick to get them in their backlog and alert us when the functionality is available. I would like to see more AI options that summarize the Project and Project status and sentiment from the feedback forms. Also need better adoption metrics for the Customer Portal. There are plenty of metrics for the internal use of the tool (us), but I am not seeing a lot of reporting capability for the our customers (the Customer Portal side) - yet.
What problems is the product solving and how is that benefiting you?
Rocketlane solves customer accessibility to view the Project and Project status whenever they want. The Customer Portal provides our Customers with a single place to find eveything they need to know about their project as well as give them the access/ability to update their assigned tasks. And bevause this is done from a Customer Portal, they can access and view this on their own without the need to reach out to our Project Management team or to having to wait until the next scheduled project meeting.
Everything the customer needs to see and have access to is litterally on the landing page when the Customer logs in.
Everything the customer needs to see and have access to is litterally on the landing page when the Customer logs in.
Computer Software
Client Portal and Internal Project Management in one!
Reviewed on Jan 22, 2025
Review provided by G2
What do you like best about the product?
Rocketlane was easy to implement and integrated seamlessly into our CRM.
What do you dislike about the product?
When creating tasks and saving new projects, there are slight delays or the save doesn't always save. A few small bugs that Rocketlane is working on.
What problems is the product solving and how is that benefiting you?
Consolidating all our information about a Client in one place - integrated with Jira, Slack, and Salesforce. We now have a 'one stop shop' to show notes, opportunities, updates, documents, etc.
Computer Software
Awesome tool for project management
Reviewed on Jan 21, 2025
Review provided by G2
What do you like best about the product?
It is very intuitive for managing projects and offers new features almost every week to improve performance and facilitate all the areas involved in a project.
What do you dislike about the product?
It sometimes lags a bit and has some minor bugs from now and then, but nothing serious.
What problems is the product solving and how is that benefiting you?
Managing my daily tasks and facilitating communication with our clients.
Avinash R.
Quick Resolution
Reviewed on Jan 18, 2025
Review provided by G2
What do you like best about the product?
RL support team was really quick to resolve my issue. I have rarely seen this kind of speed for any customer support team.
What do you dislike about the product?
The Gantt chart has to be improved. Its not looking nice.
What problems is the product solving and how is that benefiting you?
updating project dates, marking the tasks as complete, seeing the project statuses are some helpful features in RL. Also, its a simple tool to use , not very comples with thousands of options.