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Excellent Support Team - Prompt, Friendly, Helpful
What do you like best about the product?
Easy to learn, excellent and intuitive interface, friendly and helpful customer support team.
What do you dislike about the product?
Some limitations in "drag and drop" type features, some settings at the root level and not by project.
What problems is the product solving and how is that benefiting you?
Easy way to manage client onboarding journey with team members and the option to provide transparency to clients as well.
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Great Project management platform
What do you like best about the product?
- Easy to use
- Very customizable
- Has very robust features
- Very transparent for tracking daily/weekly updates.
- Very customizable
- Has very robust features
- Very transparent for tracking daily/weekly updates.
What do you dislike about the product?
- Reporting could be better
- Integrations are still somewhat lacking, but the RL team has been great to work with in order to improve the integrations
- Integrations are still somewhat lacking, but the RL team has been great to work with in order to improve the integrations
What problems is the product solving and how is that benefiting you?
Improving the TTV for new customers
Fantastic support from such a helpful team.
What do you like best about the product?
Intuitive UI backed up by a great support team.
What do you dislike about the product?
None that I can think of as the product has been easy to deploy in our business.
What problems is the product solving and how is that benefiting you?
Ease of collaboration with our clients and internal departments.
Rocketlane Review
What do you like best about the product?
There any many things whcih have been helpful in onboarding and implementation of projects. The outstanding thing about it is about it's form templates and easy interface to use. Its really easy to use and explain to team to adapt it quickly. Also its form template has helped us to gather data at one place.
What do you dislike about the product?
There's a scope of improvement in pages loading time. It can be faster when we switch to different pages.
What problems is the product solving and how is that benefiting you?
Rocketlane has been a big help in managing big number of projects. Keeping track of project health, duration of project milestone, workflow management.Also pulling out reports with dashboard at a glance is really a convenience.
Easy to use for regular updates
What do you like best about the product?
Column Management is easy , Dashboard view for Overview of Accounts are good
What do you dislike about the product?
Less option for Customizations and Computations
What problems is the product solving and how is that benefiting you?
It Gives us an overview of all projects handled by our team, Helps us build dashboard of Mrr Billing confidence and understand the Current status of the project's being handled, Makes it easy for management to quickly look into accounts where we need attention
Rocketlane really outstands competition!
What do you like best about the product?
What I like best about Rocketlane is that it has a really nice number of features available and it is really easy to use and implement, and we have accomplished several goals within our company using this product, customer support is really helpful solving issues on integration.
What do you dislike about the product?
Rocketlane is really effective for our goals, I dont really have a dislike about this product, maybe it could be improved with more usage cases.
What problems is the product solving and how is that benefiting you?
Rocketlane helped us simplifying really repetitive tasks, for example bringing customers in a same platform for managing tasks, and documentation procedures, this is benefitial because when we bring new clients, the inferface simplifies on their introduction scheme and it reduces chances of errors and delays. This also includes collaborators external to the team, such as stakeholders. Rocketlane also is benefitial for cross functional team coordinations inside and outside the agency.
Rocketlane is a force in the PSA space
What do you like best about the product?
I have been incredibly impressed with Rocketlane thus far. Rocketlane is fast to implement, easily configurable, and INCREDIBLY user friendly. We saw value within the first few weeks as our team was able to begin time tracking at the start of the implementation. The other feature that is truly key is collaborative project management, allowing for us to invite our customers in to the system during implementations and assign tasks to end users. I was previously a Certinia Adminstrator and I have found that many of Rocketlane's features not only compete, but are superior to Certinia in that they are easier to configure, especially in a startup environment where things are scaling and changing all the time. Highly recommend this software as your next PSA!
What do you dislike about the product?
The reporting and dashboard capabilities has some development, specifically the ability to export/download custom reports and report across modules (such as people and projects) but all feature requests that I have raised so far with the team have been quickly actioned on.
What problems is the product solving and how is that benefiting you?
Rocketlane is helping us to scale our Services function, providing a PSA that supports client onboarding, project management, time tracking, and resource management.
Perfect tool for my Implementation Projects.
What do you like best about the product?
The thing I like the most is the User Interface and ease of use. The colours are soothing to eyes. The LHS menu is organized perfectly & saves a lot clicks. The filters on the View options are easy to use and makes it easy to go through your task list. Their Dashboard gives me real time visibility on my projects by phases. The Project Plan view is also really great.
What do you dislike about the product?
I did not find any help videos or documentation for a new user like me. It would be help to have a trial assistant widget so it helps go through the videos and get maximum value.
What problems is the product solving and how is that benefiting you?
- Helping me manage my timelines better by providing a project plan.
- Keeps me on track with my task to better manage the activities and provide better visibility through charts. Earlier, I used excel where it was difficult to manage the list.
- The Dashboard gives me visibility of my projects by phases and helps to understand where each project is in. Earlier, that was not the case.
- Keeps me on track with my task to better manage the activities and provide better visibility through charts. Earlier, I used excel where it was difficult to manage the list.
- The Dashboard gives me visibility of my projects by phases and helps to understand where each project is in. Earlier, that was not the case.
Easy to work with
What do you like best about the product?
The UI is simple and very organized. The onboarding process was seamless. Creating templates for our onboarding clients was easy. Our clients love to access their own portal and be informed.
What do you dislike about the product?
I guess we are looking for some extra integrations that will help us automate the process.
What problems is the product solving and how is that benefiting you?
We could streamline our onboarding process and that has cut down on launch times. Expectations can be set better.
New to RL and so far it is not too bad...
What do you like best about the product?
What I like is that I can create diferent views to see what project's I have to work on.
What do you dislike about the product?
That it takes a bit to understand how the system works, we have a high valium of projects and we have 4 different logos with differents needs and accomodating that is been hard.
What problems is the product solving and how is that benefiting you?
The visibility of where projects are standing and the ability to share with our customer and holding everyone in one place.
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